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“Free WIFI; breakfast at charge”

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Hilton Garden Inn Toronto/Ajax
Ranked #2 of 3 Hotels in Ajax
Certificate of Excellence
Hong Kong, China
Level Contributor
141 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Free WIFI; breakfast at charge”
Reviewed 6 November 2013

Reserved 2 rooms for 3 night-stay couple months ago, and we requested adjoining rooms, but unable to provide. Breakfast at charge but not much food variety. The room rate was quite pricey, the room was clean and the service was satifactory so far. Similar to other traveller, I wanted to use the rest of Canadian $$$, so I approached the Reception counter the night before check-out in order to settle the payment, but the Receptionist advised me to pay upon check-out since the room rate for the last night will only charge to my room bill in midnight. Unfortunately, when we approached the counter at around 6am, NO ONE was there, were they still sleeping?!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank ivyursula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 8 November 2013
Dear Ivy

I am sorry about your experience at the front desk. I can assure you that it is not standard to find someone at our hotel who isn't helpful. We strive to ensure our front desk agents and other team members know how much we value your business. I apologize for any issues you had.

We hope you will return to stay with us the next time you visit the area so we may better demonstrate our commitment to quality hospitality and value.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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529 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Victoria, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 November 2013

Nice building, lobby, and halls. Ends there. Rooms are dumps. Female staff are nasty. Parking is impossible. Hot and cold breakfast really means $8.95 and $13.95 for rather disgusting food. Yelling, running, parties in the hall.

  • Stayed November 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Paul I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 8 November 2013
Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered with room comfort and breakfast service. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
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Kankakee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 October 2013

Very nice staff. Extremely clean room, and comfortable bedding. Loved the hot tub. We visited our friends in Pickering, and went to their son's wedding. Drove from Illinois, and would gladly stay at this hotel again. We will definately be back!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Micheal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 30 October 2013
Dear Michael

Thank you for taking the time to share your positive feedback with your recent stay. It is good to hear that you like the products and quality in our hotel. We strive to ensure our team members know how to exceed our guest expectations on each stay. We are happy that you have an enjoyable stay.

Please come back and stay with us again.

Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Canada
1 review
Reviewed 25 October 2013

Requested two beds only received one. Daughter & boyfriend had to sleep on the floor. For the cost of $150/night breakfast should have been included. Continental breakfast was $8.99. A group of girls hockey players were allowed to play in the hallway while people were trying to sleep. Check out was noon however maid knocked on door before noon to clean the room and we felt rushed out.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Donna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 28 October 2013
Dear Donna

Thank you for sharing feedback on your recent stay with us. We strive to provide a personalized experience for each of our guests, actively looking for ways keep costs low and offer enhanced services for comfort and convenience. I appreciate your review as it provides feedback that I need to re-evaluate guest needs and make the necessary adjustments to our offerings.
We hope you will return to stay with us the next time you visit the area so we may better demonstrate our commitment to quality hospitality and value.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longueuil, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 October 2013

Great hotel in the Pickering/Ajax region. Great for business people.
Easy access from the 401 Highway.
Very friendly staff.
Very comfortable and quiet rooms.
Good breakfast.
Can't miss if you chose this hotel. You won't be disappointed.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cruisers1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 28 October 2013
Dear Guest

Thank you for your positive feedback and great comments on Trip Advisor. We strive to ensure our team members know how to exceed our guest expectations on each stay. We are happy that you have an enjoyable stay. Please come back and stay with us on your next visit in our area.

Take care.
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Houston, Texas
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 October 2013

Located just of the highway 401, this small but conveniently located hotel was perfect for a brief weekend stop-over to visit with family. The hotel was exactly as advertised with no hidden surprises, plenty of space, and thankfully there was peace and quiet. The hotel is just off the highway, and I was surprised to hear no traffic noise as reported by other reviewers.

I did not eat at the restaurant during my stay so I cannot comment, but if you have a car there are plenty of options within a 5 minute drive of the hotel. Just go north on Salem Road and you have a number of different establishments waiting for you to drop in.

Overall, it was a very good visit and I will be back.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 24 October 2013
Dear R J

I am so happy to hear that you have a great stay with us. We strive to ensure our servcie is exceeded our guest expectation on every guest stay. Your feedback is essential to ensure that we continually improve as an organization. Once again, thank you for chosing us as your first choice of the hotel.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Goderich, Ontario, Canada
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 21 October 2013

This was our first stay. The front desk staff were friendly and helpful. There was a hockey tournament and a wedding so the hotel was busy but the staff tried to give us a room away from most of the noise. The decor is warm, welcoming and stylish. Our room was large and well equipped with fridge, microwave and Kuerig Coffee maker and large screen tv. The King-size bed was comfortable. We enjoyed swimming in the warm pool and sitting in the hot tub. We also enjoyed a tasty in-room supper from the on-site Oscar's restaurant. The menu is somewhat pricey; I had salmon and it cost around $25. Their breakfast buffet is expensive at $13.95. The room price was reasonable. I would recommend this hotel, but I would also recommend that you ask for a room on the back side away from the busy Hwy. 401.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shari L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jimmy C, General Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 24 October 2013
Dear Shari

Thank you for taking the time to share your positive feedback with your recent stay. It is good to hear that you like the products and quality in our hotel. We strive to ensure our team members know how to exceed our guest expectations on each stay. We are happy that you have an enjoyable stay.

We are looking forward to see you again on your next visit.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Toronto/Ajax

Property: Hilton Garden Inn Toronto/Ajax
Address: 500 Beck Cres, Ajax, Ontario L1Z 1C9, Canada
Phone Number:
Region: Canada > Ontario > Ajax
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Ajax
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton

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