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“2014 stay at Hilton Garden Inn, Ajax, Ontario”

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Hilton Garden Inn Toronto/Ajax
Ranked #2 of 3 Hotels in Ajax
Certificate of Excellence
Kelowna, Canada
1 review
“2014 stay at Hilton Garden Inn, Ajax, Ontario”
Reviewed 22 May 2014

I was there to take part in a 50th Wedding Anniversary which was held in the adjoining Convention Centre. It was a wonderful weekend made so by the helpfulness of the staff. Rooms were excellent, food was very good and plentiful. All in all a very pleasant experience.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Barbara M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 24 May 2014
Thank you so much for the incredible feedback. I am so happy to hear that you had a pleasant stay with us and are honored to have to pleasure of hosting you. We look forward to welcoming you again in the near futture.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Steinbach Manitoba Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

Stayed here after 3 nights at Holiday Inn Express in Whitby. No comparison for about the same rate. Will be back here my next trip to Oshawa. The lobby is open and spacious and give the hotel and upscale feel. The breakfast is way above average for typical hotel breakfasts. The lobby bar is a great feature as well. Finally, the staff are fantastic and very accommodating.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank dpreimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 6 June 2014
Thank you so much for the fantastic feedback. I am so happy you enjoyed your stay with us and truly appreciate your kind words. On behalf of all staff and management, it was truly a pleasure to have you as our guest and we look forward to welcoming you to our property in the near future.
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Toronto, Canada
1 review
Reviewed 16 May 2014

Average...nothing more or less. Staff were busy talking to each other rather than to the guests (specifically in the restaurant) but the hotel was clean and the bed was very comfortable. We had very noisy guests next to is...teenage boys that partied it up until past 2am, but we did hear staff ask them repeatedly to keep down the volume. The layout and decor of our King Size bed suite was odd and looked like a reno gone wrong, but like I said it was clean.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jennifer L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 6 June 2014
Thank you so much for taking the time to write a review about your recent experience with us. It was our pleasure to have you as our guest and look forward to welcoming you again in the near future.
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Ottawa, Canada
1 review
Reviewed 14 May 2014

The breakfast bar was included in the price of the hotel - but is not worth it... in fact saw a steady stream of people bringing in McDonald's for breakfast.. We had the sausage, bacon and egg - and then I knew why! BLECH! Also had an unpleasant run-in with housekeeping staff over a wet bathing suit! Pool is also very cold, and not the cleanest water conditions...

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 17 May 2014
Thank you for taking the time to write a review for our hotel. We’re very sorry you experienced an undesirable stay with us. The issues you mentioned with the breakfast buffet and rudeness of houskeeping staff have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to our area in the future. Please contact me directly and I will be more than happy to assist you.
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Collingwood, Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2014

Beautiful hotel and great location just off the 401 highway. Rooms are nice, clean and beds
super comfortable and firm.The entry room is very tastefully decorated and we enjoyed a cozy drink by the fireplace. The staff are very accommodating and we really appreciated that after a long day.
The bar and restaurant are also very welcoming, however they could use a few more bar seats as there was no where for us to sit at the bar. Close to large stores, restaurants, and Ajax Downs.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotel053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 17 May 2014
Thank you for choosing the Hilton Garden Inn Ajax as your preferred place to stay in the Durham Region. It was our pleasure to have you as our guest and i am very happy to hear that you enjoyed your stay with us. On behalf of staff and management, I want to thank you for your feedback and look forward to welcoming you again in the near future.
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Ontario
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2014

I look forward to the relaxing stay I get every time I have a conference in this area. beds are great- food is wonderful. parking is good and I love the staff. they seem to know exactly what is needed

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank twoloons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 17 May 2014
Thank you so much for taking the time to write such a wonderful review about our hotel. Your satisfaction is more than a goal and I am glad you enjoyed your stay. We look forward to welcoming you back in the near future.
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Peterborough, Canada
1 review
Reviewed 5 May 2014

My husband and I used this hotel as a "quick get away night" during the week. The room was very quiet and clean but we had trouble with the Keurig coffeemaker working properly and didn't appreciate having to use cardboard cups in the room for coffee and water. Staff was very efficient and helpful.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Shelley D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review, 17 May 2014
Thank you so much for the valuable feedback. I am glad you enjoyed your stay. You can be assured that the your concern with the Keurig Coffee maker was addressed with the housekeeping manager and is now in working condition. Paper cups were just recently added each guest room due to sanitary reasons. It was a pleasure having you stay with us and we look forward to welcoming you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Toronto/Ajax

Property: Hilton Garden Inn Toronto/Ajax
Address: 500 Beck Cres, Ajax, Ontario L1Z 1C9, Canada
Phone Number:
Region: Canada > Ontario > Ajax
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Ajax
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton

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