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“girls spa day outing” 5 of 5 bubbles
Review of Ste. Anne's Spa

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Ste. Anne's Spa
Ranked #1 of 1 Hotels in Grafton
Certificate of Excellence
Toronto, Ontario, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“girls spa day outing”
5 of 5 bubbles Reviewed 26 December 2013

Visited for a day spa with my daughter and granddaughter. Very relaxing day,felt pampered and relaxed. The staff are friendly, the lunch and afternoon tea included in the package were excellent. The spa services were well done and worth the price compared to other spa. Definitely a good way to treat yourself and family.

Room Tip: Did not stay overnight
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  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AFS1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,327 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (332)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 22 December 2013

I've visited Ste. Anne's at least once a year since 2006 to relax, recharge, and enjoy myself. In addition to the excellent treatments, food, and activities, I return because of the people at Ste. Anne's. They remember the big things and the little things about their guests, so that every stay is a comfortable and memorable experience. Taking the train to Ste. Anne's makes the visit even easier.

Room Tip: Stay in the new wing of the main inn for a solo visit.
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  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank YYZBonVoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 24 December 2013
Dear YYZBonVoyage;
Thank you for your kind words! It is always great to hear that our efforts to provide our guests with an excellent experience have been achieved. We appreciate your compliments and it is always nice to see a guest has enjoyed the amenities and extra's that our team provides. We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 18 December 2013 via mobile

Wow! Ste Anne's Spa is truly amazing. I was in need of some healing and restoration and I received that in spades. I still dream of the Eucalyptus Steam Room. The treatments were simply outstanding. I can't say enough if the superbly delicious and healthy food which was so well presented. The entire staff was just great. I can't want to return. Thank you for making me whole again.

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelLady86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 24 December 2013
Dear TravelLady86;
On behalf on our entire hospitality team, thank you for your kind review of our amenities, spa services and cuisine! We’re so glad you enjoyed the atmosphere and friendly service that Ste. Anne's provides. It was a pleasure to have you as our guest! We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 14 December 2013

They pretty much have it right. And when they don't, they fix it 'til it is. They don't really need this review. Their excellence has been well-documented by reviewers both here and on other sites. But there were too many moments of wanting to pinch myself that I needed to write'em up! I'll try to keep it brief, :)

I went for an overnight stay with my gf to celebrate her birthday using a coupon voucher. Yes, they do coupons, they also seem to have a relationship with spalotto.com; making things more affordable for those on a budget. To address that point, the pricetag does look steep -- and make no mistake, this isn't a value lodge -- but it's not as bad as it first appears. The pricetag includes four multi-course meals (breakfast, lunch, tea time & dinner), includes a hundred something credit for a spa service that's potentially re-imbursable by corporate health plans, credit for a wellness class, and unlimited use of their grounds (pools, tennis court + ball machine [I'm a bit of a tennis nut], steam/sauna rooms), and unlimited drinks (coffee, tea & flavoured waters) and granola! Spoiler: expect great things from their granola. Overall, you get what you pay for here, IMHO, and thensome, making this an awesome value, hence the reason why they're #1 in the country. Now, the details...

Facilities:
Stayed offsite at one of their houses (Eagle's Nest). Nice and clean, no issues with getting shuttle rides to/from the house when needed. Working fireplace, high ceilings, spacious rooms. They didn't have the room ready when we arrived, but that's likely because we got there before the official checkin time; despite that, they were still apologizing profusely for their tardiness. Their main house had beautiful views of Lake Ontario, so waiting for the room wasn't a problem. Trails across rolling hills would lead into some interesting forests & streams, we saw a woodpecker!

The steam rooms & pools that we tried were nice, clean, and functional (i.e. hot water was hot, not warm). Their piece-de-resistance was their Eucalyptus steam room: if there ever was such a thing as a healing chamber, this would be it, :P We could've stayed in there forever.

Food:
Their dining room has a wonderful view, they rotate our table location for every meal, giving everyone a chance to sit by the window. We were lucky enough to get the window seat during lunch, when there was the most light. One word: breathtaking!

While I'm not really one to know haute cuisine, I would consider their food haute cuisine. But you get filled up too, like at a buffet, but better quality food.

The sad and great thing about our stay, was that there was so little time to experience everything the spa offers for our overnight, that you sometimes end up being time-crunched. We ended up being a bit late for our breakfast & lunch times, but there was no problem getting us in and providing the full experience. We were worried we had to give up our lunch dessert to get to our couples massage on time, so when they matter-of-factly provided take-out containers for our dessert course that we didn't even start, they earned their gold stars, then and there.

People:
Without reservation, this is what defines this Spa. You can have destinations that have the best food, the winningest facilities/location, but if your peoples (and their service) is sub-par, you're not going to get far. (Yes...I had to quit the underground rap scene...it was getting too commercial).

We were likely nowhere close to their worst patrons, but we likely weren't their easiest. Neither of us have stayed here overnight, so we were clueless on what to expect. There were plenty of questions, as well as demands, as this was supposed to be a surprise stay for my gf; so reservations, notifications, reward point allocations, all needed to be handled a bit different from normal. The staff handled it all gracefully; patient with every question, request, comment or backstory that we had throughout our stay.

It's crazy how the word "no" is seemingly missing from their vocabulary, or how they never learned to frown. But it's not like they're barbie & ken dolls: they talk like people (just really positive people), about their families, their experiences, etc. It sort of makes you think of sending them your resume...:P

Misc:
You can mostly tell from the way the business owner replies to the negative reviews they receive here (unlike others I've come across), that they're heavily invested, and truly committed, to making every customer experience a 5-star experience. In our situation, there were some issues with the communication of the deal package (what we initially received wasn't what was stated in the coupon details), leading to some extra payment. I sent in an email with some feedback, sent on a Sunday night (around 9pm) , and less than an hour later, a reply was received from the Operations Director (to be fair, the feedback was sent directly to him & others) that got the ball rolling towards a credit of that extra payment. The refund was nice, but the standout act was: who checks their work email at 9 pm on a Sunday AND replies back within the hour?!

There's a lot more I can elaborate on, but I promised to be brief. So in closing, kudos to this business for having the zenith of product, service and environment in the Spa industry. I look forward to coming back for your fifth star (i.e. consistency).

Room Tip: When we told the hosting staff we were staying at the Eagle's Nest, their eyes lit up and told u...
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  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 16 December 2013
Dear Dan L;
Thank you very much for listing the positives you had during your stay at Ste. Anne's. As we are always striving for ways to improve and enhance the experience of our guests, your thoughts and feedback are critical to our success. I would like to apologize again for our error you had mentioned and I will be sure to pass on your feedback to our management team, to ensure our procedures reduces the likelihood of this happening to our future guests. Again, thank you very much for your compliments and we look forward to your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingston, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 December 2013

12 Reasons to Dream of a Return to Ste. Anne's Spa:
1 Eucalyptus Steam Room
2 Granola
3 Milk and Sesame Wrap
4 Mini Services in Retail Shop
5 Hot Tub/Cold Plunge Cleanse
6 Staff
7 Bakery stop on return home
8 Snuggly robe
9 Feathery Pear Tea
10 Comfy couches to relax before spa services
11 On-schedule spa services
12 Eucalyptus Steam Room (worth mentioning more than once)

  • Stayed June 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank L0VEpeaceJ0Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 16 December 2013
Dear LOVEpeaceJOY;
Thank you for your review and we appreciate your kind words regarding the atmosphere and experience. We work as a team to create a warm and welcoming environment for all of our guests and thrilled that you had enjoyed "12 hours of bliss". We will look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Georgetown, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 December 2013

My mom and my two sisters decided that this year in lieu of buying birthday gifts for each other we would spend a weekend away together - just us girls. After careful consideration we decided for a spa get away in the fall at St. Anne's. What an wonderful experience. Timed slowed down and two days felt more like a week. We enjoyed wonderful meals together, swims, walks, quality time and of course the spa services. Before we left we were already getting out our calanders to look at dates for next year convinced that this should become an anual getaway. I am so thankful for our first time spa experience and that I could share it with the important women in my life. I highly recommend a St. Anne's getaway to those looking to reconnect with self and others.

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Darlene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 11 December 2013
Dear Darlene F;
We appreciate you taking the time to write this wonderful review and we are humbled to share such a memorable first experience. Thank you for highlighting our property, amenities, signature spa services and cuisine. It was our pleasure hosting you, and will look forward to another girls getaway.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Uxbridge, Canada
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 9 December 2013

Just returned from a fantastic overnight stay for some much needed 'me time', This was my second stay at Ste Annes, and it will definitely not be my last!

The team at Ste Annes are welcoming and kind. They made me feel welcome and at ease. My room was ready upon arrival. Front desk team here are friendly and accommodating. I stayed in the Canopy Room. It was gorgeous and well appointed with beautiful antique pieces, and a very comfortable bed. Everything was immaculately clean and comfortable. I will be requesting this room whenever I return! Loved the fireplace too.

I had the Moor mud hydro wrap for my treatment which was something new to me and super luxurious. Breanne was super professional and pleasant. As someone who frequents spas, I have to say that the employees that I encountered seem to really love working for Ste Annes. The eucalyptus steam room was nice, as was the outdoor hot tub. I used these in the evening as it was a quieter time.

The meals were excellent!! I especially enjoyed the braised beef for dinner and the desserts. The festive flare tea is delicious as was the peppermint cocoa. The service was generally excellent, and there was a lady hostess who remembered my name after my first time down. There was also a gentleman in the dining room who was so pleasant and welcoming. (regretfully I didn't get their names).

The entire spa is filled with festive décor and love the interesting antique pieces and old photos throughout. The new sitting area is really nice, it wasn't there last time I was here. Lots of places to sit and read and laze about. When I arrived there was no snow, and when I left it looked like a winter wonderland. Such an amazing place with breathtaking views.

The bakery has some yummy items that make great gifts. I stopped on my way home. I hate to say anything negative, but I felt this time that the customer service in the bakery was lacking this time. This is unfortunate, but does not affect my view of Ste Annes as the bakery is a separate store.

I look forward to returning to this amazing place. Ste Annes is one of a kind, and is definitely heaven on Earth!!

Room Tip: The Canopy room is amazing!! It was rustic and charming
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  • Stayed December 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 1983holly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpaGuyJim, Owner at Ste. Anne's Spa, responded to this review, 11 December 2013
Dear fullager;
Thank you for your review! We must say it is an honor to receive such positive feedback and we will continue to strive to meet each guests expectations. We aim to offer excellence in service and hope to create a unique environment for relaxation, but it seems we missed one area during your stay. The inconsistencies in service that you observed are certainly not to our standard as such we will continue to retrain where necessary. Your words of encouragement are much appreciated and we look forward to your return one day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ste. Anne's Spa

Property: Ste. Anne's Spa
Address: 1009 Massey Rd, Grafton, Ontario K0K 2G0, Canada
Phone Number:
Region: Canada > Ontario > Grafton
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Grafton
Price Range (Based on Average Rates): ££££
Hotel Class:4 star — Ste. Anne's Spa 4*
Number of rooms: 28
Official Description (provided by the hotel):
Ste. Anne's Spa, situated in the Haldimand Hills gazes down on over 400 acres of forested rolling hills overlooking Lake Ontario. It is Ontario's largest destination and day spa, offering extensive spa facilities, luxuriously appointed guest rooms, fine dining, and an array of spa treatments. Surrounding the main inn at Ste. Anne's are private guesthouses, truly a unique aspect of the "spa village" experience. Located only 90 minutes east of Toronto. ... more   less 
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Also Known As:
Ste. Anne`s Hotel Grafton
Ste. Anne's Spa Ontario/Grafton, Canada

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