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“Great staff - filthy room” 2 of 5 bubbles
Review of McIntosh Country Inn & Conference Centre

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McIntosh Country Inn & Conference Centre
Ranked #1 of 2 Hotels in Morrisburg
Ottawa, Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great staff - filthy room”
2 of 5 bubbles Reviewed 31 December 2009

The room, we considered, was not clean when we arrived, and we were lucky that we brought with us anti-bacterial cloths to clean with.
There was urine under the toilet seat, which we cleaned.
There was what looked like spit on the TV screen, which we cleaned.
There was an unbelievable amount of dust around the TV’s picture frame, which we cleaned.
The one comforter is gross! When we pulled it back there is a big urine stain visible. IT SHOULD BE THROWN OUT!
We cleaned everything else in the room that we would have to touch.
For heaven sakes, there were porn magazines under the mattress of one of the beds. We found them while checking for bed bugs.
There were also stains on the walls that could be easily cleaned with a cloth.
Obviously we did not leave cleaning staff a tip as they should be tipping us.
What saved the day was the incredibly nice staff they have working there.

  • Stayed December 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank delahayepe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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120 reviews from our community

Traveller rating
    22
    43
    32
    13
    10
See reviews for
38
40
5
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 20 July 2009

Although the hotel is billed as completely non smoking, it smelled like every room on our floor contained a smoker. It REEKED of cigarette smoke, and for a while, of pot. I complained to the desk and the woman said she did not want to disturb the guests in question. Given her disinterest, I didn't bother complaining when the smell in our hallway worsened as more and more people lit up.
Walls are paper thin. Alarm beeped for 3 hours in the morning.
Merely walking on the floor elicited a complaint from the person downstairs. Find it strange that the lady at the desk was more than willing to disturb me with a phone call but was completely uninterested in dealing with the offensive smokers. So much for the threat of fines!
Told the check out clerk of my experience, she wasn't terribly interested either. Was not offered the opportunity to raise the issue to a manager. We will be in the area again but under NO circumstances will we visit this hotel.

  • Stayed July 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank traveller2Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
4 of 5 bubbles Reviewed 28 June 2009

I used the Inn as a base while visiting Upper Canada Village and other attractions in the area and was very happy with my choice.
The building and grounds are attractive and well maintained.
My room was a good size, bright, well appointed and very comfortable-certainly a good value.
The restaurant and sports bar offer up some dishes that are definitely a cut above and the service was very good and the prices reasonable.
All the staff members were helpful and friendly and gave the impression that they cared about and were proud of the Inn.
When I return to the Morrisburg area I won't even think of staying anywhere else.

  • Stayed June 2009, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AgentDCooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
North Bay
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 1 August 2008

Great prices! Our room was in the basement and it was REALLY damp and had a dank smell. Ask for a room on a different level. I don't usually compain about hotels but the bed was also a killer on the back.
We had the breakfast package -but I wouldn't bother with this if I stayed again. The breakfast was really inexpensive anyway.

  • Stayed July 2008
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
1 Thank Kristen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
macinn1140, Owner at McIntosh Country Inn & Conference Centre, responded to this review, 7 June 2009
We do not have rooms in a basement area, never have. All rooms are either ground floor or on the second level, and all have heat, AC, and thermal windows that open. i wish this complaint had been brought to me directly so we could have rectified.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
Level Contributor
51 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 30 June 2008

I'm originally from the area, have stayed at the McIntosh Inn several times and never had a bad experience. The rates are good, rooms are clean and comfortable and the restaurant is really quite good. Morrisburg is a tourist area but does not have any chain hotels so the McIntosh is certainly the best game in town. Whatever you do, if you have kids or just like being a kid, don't miss Prehistoric World, between the hotel and Upper Canada Village. All kinds of life size dinosaurs made from concrete.

  • Stayed June 2008, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check-in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank philf2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about McIntosh Country Inn & Conference Centre

Property: McIntosh Country Inn & Conference Centre
Address: 12495 Highway 2 East, Morrisburg, Ontario K0C 1X0, Canada
Phone Number:
Region: Canada > Ontario > Morrisburg
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Morrisburg
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — McIntosh Country Inn & Conference Centre 3.5*
Number of rooms: 59
Official Description (provided by the hotel):
A delightful 59 room country Inn, perfect for getaways, conferences, retreats, in a rural setting. Nestled in the heart of the St Lawrence Seaway Valley, near many wonderful attractions, including Upper Canada Village. ... more   less 
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Also Known As:
Mcintosh Country Inn & Conference Centre Hotel Morrisburg
Mcintosh Country Inn And Conference Centre
Morrisburg Country Inn
McIntosh Country Inn & Conference Centre Morrisburg, Ontario

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