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“Poor customer care”

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Best Western Plus Perth Parkside Inn & Spa
Ranked #1 of 5 Hotels in Perth
Certificate of Excellence
Reviewed 10 November 2013

The hotel has a beautiful hair salon which I frequented on my stays. The hairdressers were gone when I arrived at the hotel and I was offered to go to the new hairdressers they had hired. I booked this hotel stay because of the hairdresser. No notice, no explanation and no apologies.

  • Stayed: November 2013, travelled on business
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Review collected in partnership with Best Western
4  Thank Claudette C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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333 - 339 of 400 reviews

Reviewed 9 November 2013

I once again had the opportunity to stay at this hotel for business. If I could figure out a way to travel Ontario and always stay at this hotel I would. It is perfectly located, the pool is the cleanest I have ever seen at a hotel and the room is pristine with lovely views of the park. The included breakfast is very good for one with no extra charge. The hotel itself is located right in the heart of the town of Perth and close to excellent pubs and restaurants. Can't wait to come back - maybe this time just for fun!!

Room Tip: The King room with the park view is lovely. Also the rooms at the end of each hallway are somewhat...
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  • Stayed: October 2013, travelled on business
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Thank Gunsel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 24 November 2013

It is fabulous that you think so highly of our hotel and thank you for your time and the positive feedback regarding your awareness of the hotel's cleanliness, service and location. We certainly appreciate your repeat business and we very much hope that you get time to stay and relax, the Parkside Spa would love to meet you!

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Reviewed 21 October 2013

We stayed at this hotel on a Saturday night. We were so fortunate that they had a cancellation and we had got in at the last minute. Front desk.. Joanne was incredible. So helpful and friendly. I am still trying to find the best way to express our appreciate for a great visit to the hotel. The kitchen staff, house keeping the Sunday front desk. We found everyone we came across exceptional. The staff are very happy and do there jobs fantastic. They keep the place sparkling clean and you can feel the positive morale among the employees. Hard to find these days. The room, beds, pillows all awesome. Thanks again.

Room Tip: Cant imagine this hotel having a bad room!
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  • Stayed: October 2013, travelled with family
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Thank 777JEB777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 24 November 2013

Thank you so much for your glowing review of our staff, facilities and amenities. We enjoy knowing that our efforts are successful and that you appreciated your stay so fully. We look forward to your next visit with us.

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Reviewed 18 October 2013

I stayed at this hotel recently and loved it. The rooms were spacious, very clean, ample good pillows(something that is rare these days) and large picture windows looked upon the meandering river and beautiful rapids behind the hotel. There was a lovely big breakfast room, and best of all an Aveda spa on the lower level which was emaculate. Across the street a wonderful coffee shop and gift shop and a few minutes walk to all the restaurants, stores, boutiques and everything in a very close proximity to the hotel. One could stay here without having to take their car to most activities.

Room Tip: The only tip I can add is to ask for a room facing the water.
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  • Stayed: October 2013, travelled with family
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2  Thank serge t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 19 November 2013

Thank you so much for your high praises and flattering description of our hotel. We are pleased that you had the opportunity to experience our central location in beautiful heritage Perth along the Tay River overlooking Stewart Park. Thank you and we look forward to welcoming you on your next visit.

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Reviewed 16 October 2013

We stayed here during Thanksgiving weekend for our first anniversary and it was a wonderful visit.
The room was overlooking Stewart Park, a beautiful view, four stories up, with the fall leaves in their glory.
Immaculately clean room, tons of space, massive jet tub.
The staff are so friendly, always smiling, chatting us up as we came and went.
The only negative, and it's a minor one, was the saltwater pool was just a bit too chilly for my liking. Other swimmers commented on it as well.

Everything else was perfect.

Room Tip: Ask for a room overlooking Stewart Park.
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  • Stayed: October 2013, travelled as a couple
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1  Thank FoodieSusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 31 October 2013

Congratulations and we are honored that you chose to spend your first anniversary with us in Perth. Thank you for your fabulous review of our hotel and we hope that you will be joining us for future anniversaries as well. Your tip of reserving a parkside view is indeed perceptive as the park and river are gorgeous. Cheers!

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Reviewed 15 October 2013

Booked a large number of rooms and Matheson Hall for my son's wedding. All my guests comments were quite positive; how up to date it was, they enjoyed their rooms, the hall and service, how quiet it was overnight and the grounds. It's right beside beautiful Stewart park (where wedding photos were taken) and we had glorious sunshine and weather for mid October. Staff was always very pleasant.

  • Stayed: October 2013, travelled with family
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Review collected in partnership with Best Western
2  Thank Optiguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 31 October 2013

We are very pleased that your son's wedding day was so successful and that the weather was fabulous for his pictures in the beautiful Stewart Park located behind our hotel. Thank you for sharing the positive comments of yourself and your wedding guests regarding our elegant hotel and its spacious and upgraded rooms. I also like to hear how pleasant our staff is and that you appreciated your stay with us. Hope to see you again.

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Reviewed 15 October 2013

Came here for the night after our wedding to just get away and relax for a bit, and we had a wonderful stay! Easy check-in, great staff, the room was spacious, bed comfortable, large bathroom! Breakfast was semi-okay. Overall I would highly recommend this hotel!

Stayed: October 2013, travelled as a couple
1  Thank Victoria R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMPERTH11, General Manager at Best Western Plus Perth Parkside Inn & Spa, responded to this reviewResponded 29 October 2013

Thank you very much for you appreciative review of our hotel. We are pleased that you found a peaceful haven with us after what is often a stressful but wonderful life event. Good luck to you both and hopefully you will celebrate your first anniversary with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Perth Parkside Inn & Spa

Address: 82 Peter St, Perth, Ontario K7H 1S2, Canada (Formerly Code's Mill on the Park Inn & Spa)
Phone Number:
Region: Canada > Ontario > Perth
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Perth
Price Range: £99 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Perth Parkside Inn & Spa 3*
Number of rooms: 54
Official Description (provided by the hotel):
The Best Western Plus Perth Parkside Inn & Spa is located in the heart of heritage Perth, which has been voted the “Prettiest Town in Ontario.” Whether your visit to the area is for business or leisure to escape from the hassles of everyday life, the hotel, spa, professional staff and the area will contribute to a positive and enjoyable experience. The Best Western Plus Perth Parkside Inn & Spa offers 54 distinctive rooms, including seven luxury suites. All of our rooms are boutique style and have ultra comfort king or queen size beds including therapeutic tubs. Our suites are large and luxurious and have a spectacular view of the park. Our full service offerings include weddings, conferences and our premier on-site Parkside Spa who will cater to all of your beauty and wellness needs. The Parkside Spa offers serene treatment rooms, a full service hair salon, private or group yoga sessions, and Aveda products. The Parkside Spa is so relevant for vacation getaways and for the corporate traveller who loves to relax when away from home on business! Experience the beauty and charm of small town living just an hour’s drive from Ottawa and Kingston. The Tay River and Stewart Park are located in our backyard where guests can capture the serene flavour of this wonderful Eastern Ontario community. Perth’s historic architecture, unique shops, artists’ studios, live theatre, beautiful green spaces, waterways, cycling paths, and challenging local golf courses assure a memorable getaway. Most of Perth’s attractions, including the Perth Golf Course, are within walking distance of the hotel…a perfect escape for all occasions. We invite you to be our guest and enjoy our unique property, the Parkside Spa and the diversity of Perth! ... more   less 
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Also Known As:
Code`s Mill On The Park Inn And Spa
Code`s Mill On The Park Hotel Perth
Best Western Plus Perth Parkside Inn & Spa Ontario, Canada

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