Beautiful hotel. Clean and new. Only had one issue with hotel. I booked the King one bedroom suite a month in advance. When we arrived at check in time the front desk gave us our room and we proceeded back to car to get luggage. Although no fault of the hotels, we were mooned by young men from one of the hotel windows. Once we arrived to our room on fourth floor we were greeted by loud music and our room was not the one bedroom suite. At the front desk we were told that they had none left as they were very busy this weekend and sold out. When inquiring why that would be when that's the room that we booked, she explained that it sometimes happens and was sorry but could not give us the room I had booked. We then advised her of the mooning as we had young daughters with us and the party going on and wanted a different room no matter what. They moved us to the same type of room on the seventh floor. I had to ask if we would be paying the same rate as our room was now different than what I had booked. She offered $20 off the price. Although everything was fixed for us my one beef is still if I book a certain room as we had kids with us and wanted the bedroom suite we should have been offered that room. How was it given to someone else? That's why I booked a month in advance! A better explanation should have been given to us!!!
- Official Description (provided by the hotel):
- Whether you're staying with us for a few days or longer, we are committed to your comfort and convenience. All guests are invited to enjoy our daily Complimentary Suite Start Buffet Breakfast, as well as our Welcome Home evening reception presented from 5:30pm to 7:30pm Monday to Thursdays. The Homewood Suites by Hilton Toronto Vaughan offers the latest in all suites, residential-style accommodations and is the newest of the area's extended stay hotels. Our Hotel is close to Canada's Wonderland, Vaughan Mills Shopping Centre, Vaughan Sports Village, and IKEA. Our spacious studio, one and/or two-bedroom suites feature separate living and sleeping areas. Each has a fully-equipped kitchen with full-size refrigerator, microwave, two-burner stove and dishwasher. MAKE YOURSELF AT HOME! ... more less
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- Also Known As:
- Homewood Suites By Hilton Toronto Vaughan Hotel Vaughan
- Homewood Suites By Hilton Toronto Vaughan Canada - Ontario