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“Total Disappointment”

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HighFields Country Inn and Spa
Ranked #1 of 1 Zephyr B&B and Inns
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
“Total Disappointment”
1 of 5 bubbles Reviewed 12 January 2007

My boyfriend and I booked a room here for our anniversary. We were so looking forward to a relaxing weekend away.

I should have clued into the fact that the Highfields was maybe not going to provide us with the kind of getaway we were hoping for by the harassing emails that they sent in the week prior to our visit.

They were adamant about having us to commit to eating all of our meals there, but I was reluctant to agree to that since the menu didn't look that appealing: as it turned out, thank goodness I didn't.

As soon as we arrived I was disappointed with the place. It was simply not up to the standards of the other Ontario resorts that I've stayed at.

Firstly, there was no one there to greet us. We showed up at 9:00 and all of the staff had gone to bed. They had left a note on the front desk indicating that we could find our room at the end of the hall.

The rooms lacked privacy to the point where we felt uncomfortable carrying on a normal conversation because we weren't sure if we could be heard in the neighbouring rooms.

We were pressured into massages which I was hesitant to agree to since they were so overpriced. After initially agreeing to get one for each of us, I tried to back out of but was informed that I was going to be charged for them whether we got them or not.

The massages themselves were mediocre but the entire experience leading up to them was unspectacular. They had us change into robes in a closet-of-sorts and store our clothing in high school-style lockers.

They provided us with used flip flops to wear for the walk down to the massage rooms in the basement of the resort.

The only redeeming part of the weekend was that we now have a hilarious story to tell for the rest of our lives when asked about our disastrous 2 year anniversary.

I can't believe that we spent as much as a flight to Europe on this dump! Oh well, hopefully our bad experience will save someone else from having to stay here.

  • Stayed November 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
9 Thank ChazzaToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
highfields1, Owner at HighFields Country Inn and Spa, responded to this review, 20 March 2009
HighFields is owned and operated by a mother/daughter team, mother being an esthetician and daughter being a registered massage therapist.

Our intention is to provide a friendly professional service which is substantiated by the fact that approximately 75% of our business is repeat clients and referrals.

Our overnight guests tell us they like the cozy atmosphere and some refer to HighFields as their home away from home.

Up until recently the dining room was always rented to chefs, independent of HighFields. At one time we made the reservations for the chefs. I have no idea why anyone would feel as if they were being coerced into making dining reservations when it was of no monetary value to HighFields.

We invite anyone to go to our web site and check the testimonials of guests. Constructive criticism is always welcome, but not destructive criticism.

Norma Daniel, Spa Director, HighFields
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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44 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
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English first
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Additional Information about HighFields Country Inn and Spa

Property: HighFields Country Inn and Spa
Address: 11568 Concession Rd 3 | P.O.Box 218, Zephyr, Uxbridge, Ontario L0E 1T0, Canada
Region: Canada > Ontario > Uxbridge > Zephyr
Free Breakfast Kitchenette Restaurant Spa Suites
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Zephyr
Number of rooms: 5
Official Description (provided by the hotel):
HighFields Country Inn, Spa & Equestrian Centre has lived happily for the past 25 years on 175 very private acres, less than an hour's drive north east of Toronto. We offer a relaxing day or overnight spa retreat for singles or couples. It is a picture-perfect location to have an outdoor wedding, anniversary celebration, renew your vows or we can arrange an intimate elopement package. Seasonal polo packages are also available. ... more   less 
Also Known As:
Country Inn Ontario
Ontario Country Inn

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