We booked our rental based on their info provided by the TripAdvisor ad which informed us there would be a heated outdoor pool. When we got there we were told the pool was not yet open. I asked to speak with a manager as there was a language barrier between us and the clerk. When asked about the unavailability of the pool the manager laughed scornfully stating the pool was available in season. I explained the ad didn't say this she challenged my statement by daring me to find another place with an open pool. I said I was more concerned about renting a place that boasted of an available pool rather than from places that clearly stated one wasn't available. She laughed again and welcomed me to find another place. As we had come from our home in BC and arrived in the evening this was not something I wanted to do so I suggested a discount. She gave us a 10 percent discount which we grudgingly accepted. I think her manner was rude, unwelcoming, and lacking compassion and understanding that this was our family's only trip and something we had all been excited about. Although we were only there shortly, it took away from the pleasure of showing my family how wonderful Atlantic Canada - specifically PEI - is. Instead, I was offended.