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“Nice Grounds”

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Hotel Cap-aux-Pierres
London, United Kingdom
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice Grounds”
Reviewed 18 August 2013

We stayed a couple of nights in August. Rooms were clean and bed was comfortable. We liked having the settee and armchair in the room too. We felt quite cosy here. Reception staff polite and spoke English. We liked the beautiful landscaped gardens outside our room. We did not eat at the restaurant or use any other facilities so cannot comment on them. Although weather was rainy we enjoyed going around this small island which was so very pretty and definitely worth the visit.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JasmineSt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 8 September 2013
Google Translation
Bonjour Jasmine
D’abord, merci pour d’avoir pris le temps de nous faire part de vos impressions. Nous sommes heureux que vous ayez aimé votre séjour chez-nous; peut-être que lors d’une prochaine visite vous pourrez également profiter de notre excellente cuisine.
L’Isle-aux-Coudres regorge de trésors et même la pluie de peut effacer le calme et la beauté des lieux.
Merci encore et à la prochaine.

Sylvie Racine
Responsable du service à la clientèle

Hello Jasmine

At first, thank you for to have taken time to announce us your feeling. We are happy that you liked your stay with us; maybe that during a next visit you can also take advantage of our excellent cooking.
Isle-aux-Coudres abounds in treasures and even the rain cannot erase the peace and the beauty of places.
Thank you again and we hope to see you again.

Sylvie Racine
Responsible for the customer service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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127 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Montreal
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 August 2013

The largest but unfortunately old hotel on Iles-aux-Coudres. Rooms are a old-looking and the Hotel would need to be refurbished. The staff is welcoming, though. The buffet at breakfast was OK, but not exceptionnal. Nice to stay there for a night or two, but I would not schedule a whole week...

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cloutjea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 8 September 2013
Google Translation
Bonjour cher client
L’Hôtel Cap-aux-Pierres mise fortement sur l’amélioration de ses services et le maintien de la qualité, c’est pourquoi de nombreuses réparations et rénovations sont continuellement en cours. Quant à l’accueil et le sourire, ils sont l’essence même qui émane de notre personnel.
De nombreuses attraits et activités sont au menu à l’hôtel et sur l’Isle; les visiteurs peuvent donc choisir la durée de leur séjour en fonction de leurs préférences.
Merci d’avoir pris le temps de nous faire part de vos commentaires.

Sylvie Racine
Responsable du service à la clientèle.

Hello dear customer
The Hôtel Cap-aux-Pierres bet strongly on the improvement of its services and the preservation of the quality, that is why many repairs and renovations are constantly in progress. The welcome and the smile are the essence which emanates from our staff.

Many attractions and activities are in the menu at the hotel and on the island; the visitors can thus choose the duration of their stay according to their preferences.

Thank you for having taken time to give us your comments.

Sylvie Racine
Responsible for the customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 August 2013

I'm glad I chose to not stay here based on previous reviewers. I stopped by for lunch after deciding to not leave the island all day and staying on the island elsewhere. The outside seating with a lovely view of the water beyond is nice and spacious. I do have to echo the sentiments of some of the other English speaking reviewers before me. I was the only person who spoke English and I did feel like the other French speaking patrons were more attended to. I was served my food and that's it. I had to ask for my bill as the waitress didn't even come to see if I was finished. I did want a second beer but she never came back near me. I also thought the food was overpriced. I got the special:pâté croche (ground lackluster pork in pie crust turnover) w/ French fries ($14.95) The classic Isle Aux Coudres 'ketchup' was served alongside which I thought was a tiny fruit salad until I found out later what it was. I also ordered the potato soup to start. It was puréed, thin and completely lacked salt. It was served with a Pom roll served in it own little package (not fond of that although found it elsewhere in Quebec). My bill for one w/ beer, food and tax (no tip) $23.51.

Stayed July 2013, travelled solo
Helpful?
Thank 333meg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 12 September 2013
Google Translation
Nous sommes vraiment désolés d’apprendre tous les désagréments que vous avez vécus lors de votre passage chez-nous. La plupart de ces désagréments sont liés à la barrière de langage; il faut dire que même si plusieurs de nos visiteurs sont anglophones, la majorité est sans contredit francophone.

Notre personnel fait des efforts considérables afin de répondre le plus adéquatement possible dans la langue de Shakespeare mais le fait que leur connaissance de l’anglais soit plus limitée, leur contact avec la clientèle s’en trouve diminué. C’est effectivement dommage mais nullement un manque de courtoisie.

Nous prenons note de votre commentaire avec beaucoup d’intérêt et espérons avoir le bonheur de vous accueillir à nouveau.

Sylvie Racine
Responsable du service à la clientèle.

We are really sorry to learn all the inconveniences which you lived during your passage with us. Most of these inconveniences are bound to the barrier of language; it is necessary to say that even if several of our visitors are English-speaking, the majority are French-speaking.

Our staff makes considerable efforts to answer most adequately possible in English but the fact that their knowledge of English is more limited, their contact with the clientele is decreased there. Effectively it's a pity but by no means a discourteousness.

We take note of your comment with a lot of interest and hope to have the happiness of welcoming you again.

Sylvie Racine
Responsible for the customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Saint-Louis-de-L'Isle-aux-Coudres hotels

Cobourg, Canada
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2013

Room was clean but felt a bit musty and bed was saggy. The kids loved it there with tennis courts, mini golf, swimming pool, shuffle board, camp fire ... We had a motel style room so it was easy to sit outside and relax while the kids played. Dinner was delicious. Kids menu was reasonable.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alsyeki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 13 September 2013
Google Translation
Quel plaisir de savoir que vous avez pu profiter de vos vacances et que vos enfants se sont bien amusés. La famille est une valeur importante pour nous; plusieurs activités sont au programme et des jeux sont installés pour leur plus grand plaisir. Même à la salle à manger, ils peuvent avoir un menu préparé spécialement pour eux. C’est aussi agréable de savoir que vous avez apprécié le souper.

Merci de vos commentaires qui sont importants

Sylvie Racine
Responsable du service à la clientèle

How pleasant to know that you were able to take advantage of your holidays and also that your children had fun. The family is an important value for us; many activities are possible and games are installed for their great pleasure. Even in the dining room, they can have a menu prepared specially for them. It is also pleasant to know that you appreciated the supper.

Thank you for your comments who are important for us

Sylvie Racine
Responsible for the customer service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 August 2013 via mobile

What a place, views are out of this world all around the island!

Got a package of all included. Room, dinner and breakfast. I'll tell you about my disappointment starting with my dinner; first, mesclun salad with no vinaigrette, then the potage was a bit stretched up with water then came the main course, i was eager to eat my tortellini forester when the pleurottes were like rubber soles, not that i ever eaten rubber soles but they were so BEURK in my mouth that i had to spit them in my table napkin. What about the waitresses, taking my plates away without asking if i was finish. But besides those little things..... Now goto test the bed tell you in the morning but it seams a little springy!!!!.

Stayed July 2013, travelled as a couple
Helpful?
Thank Mario O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 13 September 2013
Google Translation
Nous sommes sincèrement désolés d’apprendre que vous n’avez pas vécus l’expérience de vacances à laquelle vous vous attendiez. Soyez assurés que nos avons fait part de vos commentaires aux personnes concernées afin de nous permettre de nous améliorer constamment. Merci d’avoir porté ces faits à notre attention; nous espérons sincèrement avoir l’opportunité de vous accueillir à nouveau.

Sylvie Racine
Responsable du service à la clientèle

We are truly sorry to hear you did not have the hotel experience you expected. Pleased rest assured we have shared your comments with our colleagues and proper follow ups will be done. Thank you for bringing these concerns to our attention, and we sincerely hope we will have the opportunity to welcome you again in the future.

Sylvie Racine
Responsible for the customer service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Quebec
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 29 July 2013

We went there for our 5th wedding anniversary. We had taken a package that included room, supper and breakfast. The room was small and the bed was uncomfortable. We enjoyed our supper, I had la 'bavette de boeuf' which was super tender. Breakfast was buffet style and was good. It was unfortunately very cold and we couldn't stay outside. They had a nice fireplace outside and I was looking forward to it but it was way too windy.

Room Tip: Not sure what to say here except that the bed was not good. I don't know about the other rooms.
See more room tips
  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fireylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 7 September 2013
Google Translation
Bonjour chers clients

Tous les commentaires reçus sont très constructifs pour nous parce que nous cherchons sans cesse à nous améliorer.

Différentes grandeurs de chambres sont offertes et nous aurions probablement pu vous satisfaire sur simple demande à la réception.

Malheureusement, nous n’avons aucun contrôle sur la température extérieure et sur les vents qui empêchent d’aller un feu. Mais la qualité des repas a certainement compensé ce léger désagrément.

Sylvie Racine
Responsable du service à la clientèle.

Hello dear customers

All the received comments are very constructive for us because we always want to be better.

Various sizes of rooms are offered and we would have been probably able to satisfy you on simple request at the front desk.

Unfortunately, we have no control over the outside temperature and over the winds which prevent to light a fire. But the quality of the meals certainly compensated for this light inconvenience.

Sylvie Racine
Responsible for the customer service.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laval, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 July 2013

We got a room in the main building with 2 double beds and a living room.
It was very comfortable.
We stayed for 2 nights and really enjoyed all the free activities available to us: Wi-fi, horse shoe game, shuffle board, ping-pong, billiards, mini-golf and of course the beautiful outdoor pool. We also, really enjoyed the views of the river and especially the spa/massage which was also overlooking the river in a Gazebo.
We had a 4 course meal for supper and also 2 breakfasts all very yummy. If you ask at the reception they give you coupons for these meals at a better price than buying directly at the restaurant.
All in all, we feel this hotel to be a 4 + and would definitely recommend it to all vacationers.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Josee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sylvie R, Responsable relations clients at Hotel Cap-aux-Pierres, responded to this review, 7 September 2013
Google Translation
Bonjour Chère Josée

La vision et la motivation de toute l’équipe de l’Hôtel Cap-aux-Pierres est d’offrir à nos visiteurs un séjour inoubliable. Toutes nos actions vont en ce sens que ce soit à l’accueil, à la salle à manger ou aux chambres sans oublier tout le volet activités.

Merci de votre commentaire; nous sommes vraiment heureux que votre séjour ait été à la hauteur de vos espérances et nous espérons vous revoir lors de vos prochaines vacances.

Sylvie Racine
Responsable du service à la clientèle
Dear Josée

The vision and the motivation of all the team of Hôtel Cap-aux-Pierres is to offer to our visitors an unforgatable stay. All our actions goes in this sense; at the front desk, at the dining room, or for your rooms without forgetting all the activities.

Thank You for your comment; we are really happy to know that your saty was up to your expectations and we hope to see you again for your next vacation.

Sylvie Racine
Guest service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Cap-aux-Pierres

Property: Hotel Cap-aux-Pierres
Address: 444 chemin La Baleine | Charlevoix, Saint-Louis-de-L'Isle-aux-Coudres, Quebec G0A 2A0, Canada
Region: Canada > Quebec > L'Isle-aux-Coudres > Saint-Louis-de-L'Isle-aux-Coudres
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Saint-Louis-de-L'Isle-aux-Coudres
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Cap-aux-Pierres 3*
Number of rooms: 48
Reservation Options:
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Also Known As:
Hotel Cap-Aux-Pierres Saint-Louis-De-L'Isle-Aux-Coudres, Canada - Quebec

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