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“second night of our trip”

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Fairmont Le Manoir Richelieu
Ranked #1 of 13 Hotels in La Malbaie
Certificate of Excellence
St Catharines
Level Contributor
95 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“second night of our trip”
4 of 5 bubbles Reviewed 27 August 2014

This was our second night traveling, we found the hotel hard to find the driveway, Gps was not helpful getting into the hotel because it kept telling up to go right but right was converted into a one way street. Upon arriving we had help parking our car and taking our luggage to our room which we were charged $22.00 dollars extra, we did not know this and also tips big. It was a beautiful hotel but we did not find the food selection great. We had three restaurant, but we ordered pizza and a ceasar salad room services it was not great. We did find our room amazing. The hotel is very senic but when you try to walk around the paths are not great. For a person with a limited mobility it was not great, lots of steps. I did check out some of the things that was offer, if you have lots of money they were great. We decided to stay here for a treat but because of how big it was and my limited mobility I could not enjoyed it as much as I wanted. The grounds are beautiful but getting around the hotel was not made for limited mobilty. They were very helpful with a lot of the language barrier we had. Hotel itself is beautiful.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank 530Wedding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 28 August 2014
Thank you very much for taking the time to share your comments with us regarding your past stay at Fairmont le Manoir Richelieu. We are truly sorry to hear that certain aspects of your stay did not meet your expectations and please know that your comments will be shared with our team for proper follow-up. That being said, we're glad to know that you were pleased with other aspects of the hotel and we sincerely hope we will have the pleasure to welcome you again in the future.

Sincerely,

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,942 reviews from our community

Traveller rating
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See reviews for
491
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114
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 26 August 2014

Definitely the best Fairmont hotel ever! Food, staff, location, views and the beds are the most comfortable you'll ever experience!! If you need a real relaxing break, this is the place to be!
Nothing negative at all, all excellent!!

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Quintanaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 28 August 2014
How wonderful to read your review regarding your stay at Fairmont Le Manoir Richelieu! We're delighted to know you enjoyed your stay with us and that you were able to relax throughout your visit. We will gladly share your comments with all our team. We all look forward to welcoming you back to the beautiful region of Charlevoix!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 August 2014

as a art collector
i have travelled over 15countries together with my family
and we have stayed in several 5 star hotel worldwide
this time Fairmont made us a wonderful experience of a much better 5 star

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Xu Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 26 August 2014
How wonderful to read your recent comments regarding your stay at Fairmont Le Manoir Richelieu! We're delighted to know you enjoyed your stay with us and we will gladly share your comments with our team. We all look forward to welcoming you back to the beautiful region of Charlevoix!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
Level Contributor
90 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed 21 August 2014 via mobile

This hotel was by far the nicest Fairmont Hotel we have stayed in. Although a six hour drive from Ottawa, it was well worth the extra mileage as the scenery, the service, and the hotel itself with all its amenities by far exceeded our expectations. Within the hotel, there are three restaurants to choose from and all offer a variety of tasty items on their menu. We chose to eat breakfast and dinner at the Bellerieve (somewhat less expensive) and were not disappointed. As we were in La Malbaie for three nights, we also sampled food from some of the other restaurants in the area. If you are a golfer, be sure to play at the hotel's golf course. It is challenging, well laid out, and offers the most incredible scenery. The are numerous other activities offered by the hotel as well. The grounds are well maintained with beautiful gardens and areas for strolling. The hotel staff was very accommodating and efficient. We loved our stay here and will definitely return. Tip: ask for a newly renovated room with a view of the river.

Stayed August 2014, travelled as a couple
Helpful?
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 26 August 2014
Thank you for your excellent comments and for taking the time to share them with us! We are delighted to know that you have enjoyed your stay with us and will gladly share your comments with our team as this type of recognition is very important to all of us. We all look forward to welcome you again to Fairmont le Manoir Richelieu!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level Contributor
84 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

Love the hotel, such a beautiful place, great views over the river! Rooms are nice and spacious. Best part was the food! All the restaurants serve great food with many local ingredients! Absolutely loved it!

  • Stayed August 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Rianneplaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 26 August 2014
How wonderful to read your recent comments regarding your stay at Fairmont Le Manoir Richelieu! We're delighted to know you enjoyed your visit earlier this month. Please know that your feedback has already been shared with the all our team as this type of recognition is very important to them. We all hope to welcome you again to the beautiful region of Charlevoix!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria
1 review
5 of 5 bubbles Reviewed 21 August 2014

This is a beautiful hotel in a magnificent setting on a cliff overlooking the St. Lawrence River. The grounds are well kept, the interior is worthy of the Fairmont name, and the views are outstanding! Would recommend a river view room, but the garden views are also great.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Gregory F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 26 August 2014
Thank you very much for taking the time to share your excellent comments regarding your past stay at Fairmont le Manoir Richelieu! We are delighted to know that you have enjoyed your stay with us and we will gladly share your comments with our team. We hope to have the pleasure to welcome you again in the near future!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kirkland
1 review
5 of 5 bubbles Reviewed 21 August 2014

My wife and I try to get away to this fine resort hotel at least once a year. We were there in mid August for a two day stay. The view of the St Lawrence river from our room was simply breathtaking. Hotel amenities are top notch, especially for president club members. Our package included an elaborate breakfast buffet that easily carried us to supper. Our only quibble was the excessive wear of the mattress which is probably due for replacement. The local area has got to be one of the best kept secrets in tourism. We'll be back.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Mario L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre_Papillier, Director of Operations at Fairmont Le Manoir Richelieu, responded to this review, 26 August 2014
Thank you very much for taking the time to share your comments with us regarding your past stay at Fairmont le Manoir Richelieu! We are delighted to know that you have enjoyed your stay with us and we thank you for your loyalty. We will gladly share your comments with our team. We are looking forward to welcome you again to the beautiful region of Charlevoix!

Pierre Papillier
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Manoir Richelieu

Property: Fairmont Le Manoir Richelieu
Address: 181 rue Richelieu, La Malbaie, Quebec G5A 1X7, Canada
Phone Number:
Region: Canada > Quebec > La Malbaie
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 13 Hotels in La Malbaie
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Fairmont Le Manoir Richelieu 4.5*
Number of rooms: 405
Official Description (provided by the hotel):
The entire team of Fairmont Le Manoir Richelieu welcomes our guests to experience unique gastronomy, spectacular views and the abundance of activities available in the picturesque region of Charlevoix. Located only an hour and fifteen minute drive from Quebec City, nestled between mountains, forest and the scenic village of La Malbaie, our property, offering 405 rooms and 4 restaurants is the ideal retreat whether you are in need of a peaceful getaway or an active expedition. Our team’s mission is to make you feel at home and we will ensure everything runs smoothly from your arrival to your departure. Winter activities at Fairmont Le Manoir Richelieu include: snowmobile, dog sledding, snowshoeing, cross-country skiing, as well as skiing in one of the nearby ski resorts, Le Massif or Mont Grand-Fonds. During the summer season, countless options are also available to you: whale watching, 27-holes world class golf course, mini golf, tennis, outdoor pools, hiking…to name a few! Since we care about the whole family’s well-being, children are invited to enjoy the exciting activities available within our children’s Beluga Club. The possibilities are endless at Fairmont Le Manoir Richelieu, and our concierge will be delighted to assist you with any request you may have concerning the area activities, such as the Astronomical Observatory of Charlevoix, the Hautes-Gorges-de-la-Riviere-Malbaie national park, the trail of flavors and The Baie-Saint-Paul village. Located next to Fairmont Le Manoir Richelieu is the Casino de Charlevoix, offering guests the opportunity to test their luck and experience the vibrant nightlife that is waiting right outside our doors. For a perfect afternoon escape, unwind at the Spa du Manoir and treat yourself to one of our signature treatments, complete with a dip in the Jacuzzi or the indoor pool. ... more   less 
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Also Known As:
Fairmont Le Manoir Richelieu Hotel La Malbaie
Fairmont Hotel La Malbaie
Fairmont La Malbaie
La Malbaie Fairmont
Fairmont Le Manoir Richelieu La Malbaie, Quebec, Canada

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