The hotel is set in lovely grounds right on the river.
However we had some of the worst service we experienced during our 3 week fly drive in Canada.
On arrival our bags were taken out of the car and we were asked our surname. I assumed so that they could deliver them to our room. After parking the car we checked in and went to our room. No bags in the room and after 15 minutes I went to see what was happening. The were still on a trolley near the entrance. After asking for our bags they were delivered 5 minutes later. The service at the BBQ was poor. First we had to attract someone to take our drinks order. 10 minutes we were still waiting for the drinks again had to attract someone to deliver our drinks. Now we got the drinks for myself and my wife but they forgot the drink for my daughter. En route to get the missing drink he was side tracked and we ended up with yet another wait for the missing drink.
After the BBQ we went into the hotel intending to get a drink. On approaching the bar in the main reception area we were told "Bar's closed". On apology and an indication where we could get a drink just "Bar's closed".
We had booked 3 single kayaks for an hour and received confirmation that this was booked. We went to the marina to start our 1 hour only to find they only have a total of 2 single kayaks. This is not a small hotel so only having 2 seems a bit limited.
We did experience good service at the hotel. Our meal in the bistro was very nice and reception staff were always very helpful. However the poor service we received from other members of staff are what we remember the most from this stay.
- Official Description (provided by the hotel):
- Escape from the ordinary and experience a delightful retreat at Fairmont Le Château Montebello, the world's largest log cabin! Nestled in the heart of the scenic Montebello village, surrounded by nature, the hotel is famed for its rustic yet luxurious accommodations, excellent service and refined gastronomy. Historically founded as a private club in 1930, Fairmont Le Château Montebello has had the privilege of hosting many political figures, royalty and other celebrities. The resort is now an ideal destination both for leisure and business travelers. Entertainment, local cuisine, relaxation and a warm welcome is what you will come to expect as we want your experience to be truly unforgettable. Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, cross-country skiing, snow shoeing, curling, tennis, squash as well as Canada's only Land Rover Off-Road Driving Experience! ... more less
- Reservation Options:
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- Also Known As:
- Fairmont Le Chateau Montebello Hotel Montebello
- Chateau Montebello
- Fairmont Montebello
- Montebello Fairmont