This is more of a warning than a review, as we didn't end up staying here in the end.
My husband booked this hotel as a surprise for me, he had booked a room with a jacuzzi and this is where it all started to go wrong.....
Despite booking directly with the hotel, so they had all his contact details, when he checked in (I was instructed to wait in the car) he was given the keys to the room (nothing about the room was said to him by the lady at reception at this point). He for some reason checked the type of room it was and told that it was a king room, which wasn't what he had booked and when he asked about why we were not allocated the room we booked, he was told it was because they had over booked that room type. No real apology, just a small discount on the king room was offered, he then came out to talk with me.
I have worked and ran reception areas and this is not how you deal with an over booking situation.
At no point had the hotel tried to contact us and tell us that there was a problem with our booking, which they should of done as soon as they could not find us another room of the same type and price in the area, which they also didn't do until I went in to complain. It was only then we were given an apology as well.
We asked for a refund and stayed somewhere else.
- Official Description (provided by the hotel):
- Situated in Rigaud and residing next to St. Lazare, Hudson and Vaudreuil, Quebec. Just off of highway 40 on your way to Ottawa or Montreal.We offer seasonal packages, special event, ski, romantic couples, golf, Abraska, musical, weekend packages, and so much more.Come and dive into our world filled with comfort hospitality, welcome to orcaSound. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Booking.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HotelQuickly and Cancelon so you can book your OrcaSound Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Howard Johnson Inn Rigaud Hotel Rigaud
- Howard Johnson Rigaud
- Rigaud Howard Johnson
- OrcaSound Hotel Rigaud, Quebec, Canada