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“Stay away. Rip off.”

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Auberge Handfield Et Spa
Certificate of Excellence
Montreal, Canada
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Stay away. Rip off.”
Reviewed 26 December 2012

We attended a wedding on December 22nd. A 45 minute wait between one course and the other. Soup was sweet and no one at our table ate it. Roast beef was completely raw. Duck was as salty as salted cod. And how you can serve cold coffee is beyond me. And now the cherry on the cake : why could we not pay our individual bill until all 40 guests had received their own individual bill ?????? And the second cherry on the cake had to do with the wedding cake itself. The male manager thought it to be a good idea to keep the cream-filled wedding cake out in the reception area (and not in the refrigerator) until the meal was finished. He refused to bring it to the refrigerator because it was no longer in its box. However, it had been hand-delivered in its box and we had obtained their approval prior to making the purchase. Overall, one of our worst dining experiences ever, primarily because we were met by very uncooperative management.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank RosannaZM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 25 March 2012

The auberge is a very clean place. It looks a little old from the outside but once inside the room, it's very beautiful. We had a luxurious room, which included a fire place and two place therapeutic bath. The (king) bed was comfortable and the area very quite and relaxing. The view was great, right onto a river. There was a nice Spa right downstairs from the rooms with very friendly people(workers). The restaurant was across the street in a different building, which was good to keep the rooms quiet and not smelling like food. The food at the restaurant was deceiving although the great service made up for it. I think that in the summer would be the best time to go as its right next to a marina and the view of its soundings would be even better. What was great about this place is they also own a near by Sugar camp with horse carriages and the whole sugar camp experience. I really wanted to go but due to the bad weather it was impossible for us to make it. Overall great experience, would have been even better if the food could be of higher quality and included more maple based high end meals. They're continuously advertising the Sugar camp, it would have been great to have meals inspired by this. On a side note, there are no mini fridges in the room which did surprise me. The food we had brought for the midnight snack was lost. Would recommend for a getaway from the city.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nique51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 1 September 2011

I was looking for a nice location outside the Montreal area for our departmental Management Meeting for a duration of 3 days. Not a big group only 10. We decided on Auberge Handfiled and Spa which is only 45 minutes away from Montreal and over the bridge (any 3 bridges). We were told about some construction around the area and we were sent a Detour map in advance. We had three cars..two with GPS and one without. We all got lost..directions were not very clear for people who have never driven to this area. The conference room was big and had a beautiful view out to the fields where two horses were running around. The chairs were not confortable for a meeting that lasts 7 hours over 3 days. We all experienced back problems. Temperature in the Hotel was 70 degrees of which we played with the temperature but were told not to touch that only the maintenance people had permission. We were either too hot or too cold. Bathrooms were in the basement where it was very dull and cold and need renovations. Service was not so good but the people were very nice and accomodating. Sometimes we had water jugs and sometimes we had to request them. As for the food I wouldn't recommend and in my opinion was below standards. I was very surprised. The fruits looked like they were in the fridge over a few days...dried up. The bedrooms we had were over by the Spa area so very roomy, clean with a great view of the river. Didn't spend much time in the room. Great for a getaway. I would recommend this place for a weekend getaway or a wedding etc. Not for business.

Room Tip: Ask for a room over looking the river
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  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank MontrealDeanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge Handfield Et Spa

Property: Auberge Handfield Et Spa
Address: 555 Richelieu, Saint Marc sur Richelieu, Quebec J0L 2E0, Canada
Phone Number:
Region: Canada > Quebec > Saint Marc sur Richelieu
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool
Hotel Style:
Ranked #1 of 2 Hotels in Saint Marc sur Richelieu
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Auberge Handfield Et Spa 3.5*
Number of rooms: 25
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