I'm staying in this hotel due to its close proximity to a project I'm working on. I'm here for a week, leaving at 6:00 am and returning at 6:00 PM. I usually have reports to write in the evening so I usually just order Room Service where ever I am at the time. Because of my normal late arrival each night, my problems were all dealt with by the night staff.
My first night here I ordered delivery from an outside restaurant with problems ,,, but that's another review, LOL. I also tried to order a pay per view Movie but was unable to for some reason. A quick call to the night staff person was no help as she said it was a problem she could not fix and would put in a work order for the daytime maintenance staff.
The next evening, I ordered room service with little to complain about. But as soon as I got into the room I checked the TV to see if I could now order movies. I still could not, and now a different evening staff member, offered to move me to another room, since it turned out to be the TV that was the problem and was reported and identified earlier as a problem by other hotel guests but was never rectified.
I declined the offer to move as this was now Thursday and by now I was considering moving from this hotel to a different location for my second week of the project I was working on.
It's now Friday, (the next night) and I have reports to write so I order Room Service......... Or at least I try!. I started phoning at 6:30 PM but no one would answer, It would ring 5 times and then transfer to the front desk, at which time I would hang up and try again. So after ten minutes I let it continue to ring until the front desk answered. She was very apologetic and put me on hold while she dialed their number to try and reach them. She came back to me stating she tried 4 times with no response so she apologized and said she was walking over to the restaurant to investigate. 5 Minutes later she called me back to say they were very busy and to try back a few minutes later.
Well an hour and a half later I finally called the front desk again and she personally took my order to the in-house restaurant so I could get some food.
5 minutes later I got a call from the restaurant saying I might have to come get the food as they were short staffed.
At 8:33 I got my food, Hand delivered by the same person responsible for taking the Room Service Orders, stating that the phone ringer was turned down and she was unable to hear it.
I did receive a discount on my food order which was nice but does not change my opinion of this Hotel and the restaurant staff of the accompanying and attached Smitty's. oh by the way Salmon was the special for the night, so I ordered the Caesar Salad with Grilled Salmon. Well my Salad was wilted and the salmon was dry and over cooked.
Management needs to look at the issues here as this City will not always be easily accessible.
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- Also Known As:
- Tropical Inns Hotel North Battleford
- Tropical Hotel North Battleford