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“Sorry to disagree”

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Hacienda Sepulveda Hotel and Spa
Ranked #1 of 8 Hotels in Lagos de Moreno
Certificate of Excellence
Swampscott, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Sorry to disagree”
Reviewed 12 November 2007

Unfriendly - terrible food - run down - overpriced. That about sums up what could be an absolute gem. We received no orientation to the sprawling hotel. We had to prowl around to find someone who could provide a drink. (We discovered the bar on leaving.) Our room was cold, windows were dirty, balcony was full of leaves. The spa was empty. There were absolutely no choices provided and no menu in the cavernous, chilly dining room - and the cooking was substandard: salty, lukewarm onion soup; stone cold enchiladas; soupy white mystery pudding; out of most wines. Breakfast not included. In short: skip it.

  • Liked — Bathrobes - our room was cold
  • Disliked — The food and food service
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank barbarasandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Atlanta, GA
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 26 July 2007

My husband and I just returned from a trip to Mexico that included a stay at Hacienda Sepulveda. We drove up from Guadalajara and thought we were lost in countryside before we found it. Upon arrival it was so much more than we had anticipated. The grounds are amazing and well taken care of with many small animals (peacocks, roosters, dogs, rabbits) poking about along with horses and donkeys. I rode out with one of the horse trainers (Tito) on two occasions and had one of the best trail rides ever. The horses are well tended and can be trusted to not misbehave. I have my own horse so am familiar with good riding. The pool area is immaculate and the water was clean and refreshing. The only complaint is the flies - as the stables are in very close proximity, but the manager made us aware that they are building a new set of stables further out and it will be complete in 2008. The breakfasts are phenomenal but like the rest of our stay and eating out experiences in Mexico, dinner was not as good as we hoped. The fruit salads are well prepared and refreshing though. Great coffee! The desserts are more interesting than enjoyable but the service and attention from the staff makes up for it. The spa facility is amazing and takes your breath away once you enter. It is very relaxing, tranquil and clean. We had two great massages and two facials - fabulous! The bedroom (chula vista) was wonderful with a great balcony and was cleaned quite well each day. The bathroom was a bit small but having such a large balcony made up for it. The tv had a few english channels and having candles ready to light in your room at night was quite a nice romantic touch. Bottles of water were replenished daily along with comfy towels and clean robes. A tour of Guanajuato was arranged for us along with a well-informed, polite and fun-loving guide named Elliot. We are hoping to return in the fall and if not then we will certainly be back later. This place is so well cared for and in turn, we were so well cared for. Thank you to Mr. Santos, the manager, to showing us the utmost in Mexican hospitality. Your presence and eye for detail and service ensured our stay was wonderful!

  • Liked — The history and uniqueness
  • Disliked — Quite a drive from the airport
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BlueCupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 25 November 2006

I had stayed at a Hacienda before and loved it so I booked 4 nights at Hacienda Sepulveda - specifically the Chula Vista Suite. So beautifully restored! This 1670 ranch has been lovingly updated, each room unique. My balcony was overlooking the beautiful pastures filled with healthy, happy horses, a lake, and spectacular sunsets. My room was so cozy with old fired brick floors, a working fireplace, antler chandelier and great linens. Bathroom fully updated. The restaurant is located in the old granery with a barrel vaulted ceiling. The dinners were at your own request - they did a wonderful job with the fish. They also bake special breads at this Hacienda - kind of a very moist nut bread - delicious. Full bar and a wide selection of Tequilas. When I left I was the only one staying there! The rental car battery had died and they cheerfully got me a jump and on my way. The Hacienda is away from town but not so remote that you can't jump in the car and do some shopping if needed. Well worth the splurge. They made me feel, a solo female traveller, more than welcome.

  • Liked — I felt at home at my own hacienda with vast staff
  • Disliked — nothing
  • Tips/Secrets — It's worth the splurge
  • Stayed November 2006, travelled solo
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jeano33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Sepulveda Hotel and Spa

Property: Hacienda Sepulveda Hotel and Spa
Address: Carretera Lagos - El Puesto No. 3132, Lagos de Moreno 47515, Mexico
Region: Mexico > Jalisco > Lagos de Moreno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 8 Hotels in Lagos de Moreno
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hacienda Sepulveda Hotel and Spa 4*
Number of rooms: 15
Official Description (provided by the hotel):
Hacienda Sepulveda, a rural mansion belonging to the Serrano family for three generations, originally built in 1684, has been a labor of love for Juan Alfonson Serrano who has spent the last 10 years preparing it for its new role as a premium hotel offfering the most authentic of hospitality experiences.The newly opened spa defies description and even the photos cannot do it justice. ... more   less 
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Also Known As:
Hostal Hacienda Sepulveda Hotel Lagos De Moreno

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