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“Overpriced nice stay”

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Hacienda Sepulveda Hotel and Spa
Ranked #1 of 9 Hotels in Lagos de Moreno
Certificate of Excellence
Mexico
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Overpriced nice stay”
Reviewed 28 August 2009

Based on a beautiful restored hacienda, surrounded by grain fields, running peackocks and hens, desert and a nice pond. Near a beautiful colonial town offers a nice experience for country lovers. The food and room costs are really overpriced but it is the best place in the sorroundings. The spa offers a nice experience but it is by far inferior to other hotels that charge the same amounts.

  • Stayed August 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Armandofr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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167 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Santa Rosa, California
Level 5 Contributor
56 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 8 March 2009

Despite some of the reviews we took the chance and stayed here for 3 nights.
While there are issues, food service could be a little too speedy at dinner for example, we really enjoyed our stay. We stayed in "Chula Vista" which had a large sunny deck. The staff were very helpful and we took advantage of the Spa which is beautiful. My wife was there for the riding, she took some extended trips of 4 hours or so and had a grand time. But, it seems that more often than not it is just riding around the grounds which she felt would have been very dull. If you are a rider, check before you go.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SeaBum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 February 2009

If you want to over pay for a Disneyfied, contrived Mexican “hacienda” experience, eat microwaved food, be ignored by the front desk, yelled at by the manager and totally ripped off, this is the place for you! All was bearable until we checked out. They refused to honor a promotion that had been advertised on their website the day we made our reservation (50% off the room rate from Sunday to Thursday). We arrived on Thursday and left Monday, so should have had two nights 50% off. They charged us full price (over $2000 US for only FOUR NIGHTS!) and I insisted to speak to the manager on the phone (he wasn’t there, of course). It became apparent he didn’t want to, hiding behind the front desk girl who by the end just totally ignored us, but when he did, he wouldn’t listen to a word I said and actually yelled at me! I checked their website when I got home today, and now and it’s buy one spa treatment, get one free all this month. Guess what? They didn’t tell us about or honor that promotion either (we had two massages the Thursday we arrived). This was the worst travel ripoff I have EVER experienced, and the worst customer service by far. By the way, don't believe the no-kids policy either - there were kids there the whole time. Guess they're a good way to suck more money out of their unsuspecting "guests." These guys are sharks - save your money and vacation time and find somewhere where your business will be appreciated.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank MexicoItravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Luis Potosi
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 22 November 2008

The actitude from the people was excellent, most of the problems were in the room, it was full of fleas, and kind of dirty. The food is very simple and only buffet. We have to wait for 30 minutes to be served. Even the waitres come and ask if we wanted our dessert, and we have not even receive the food!!!

Some services like the horse trip, in their web page says it is included, but once you are there, it is not.

Have to say strange things happened in the room that don´t let me sleep very well, it is kind of scary.

The spa is good but not excellent. Would recomend for no more than 1 night and overall it is very overpriced for the food and rooms that they offer.

  • Liked — Quiet
  • Disliked — Dirty, extrange noises.
  • Stayed November 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Worldtrav76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2008

We just returned from a visit to this Hacienda and loved it! The setting is spectacular and the staff are subtle, but attentive. We had wonderful breakfasts every morning, went for a couple of horseback rides through the grounds, and took a few day trips to the surrounding towns.
The Hacienda is wonderfully maintained - with a gorgeous pool area and courtyards. There are several roosters, hens, and peacocks roaming around, as well as the random dog.
Our room (pendes haus) was very spacious with large french doors opening out to the yard.
The place is very old, obviously, but very clean and comfortable. We are looking forward to visiting again in the future.

  • Liked — The setting
  • Disliked — The distance to other colonial villages - although the drives were quite manageable.
  • Stayed February 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lamamama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swampscott, Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 12 November 2007

Unfriendly - terrible food - run down - overpriced. That about sums up what could be an absolute gem. We received no orientation to the sprawling hotel. We had to prowl around to find someone who could provide a drink. (We discovered the bar on leaving.) Our room was cold, windows were dirty, balcony was full of leaves. The spa was empty. There were absolutely no choices provided and no menu in the cavernous, chilly dining room - and the cooking was substandard: salty, lukewarm onion soup; stone cold enchiladas; soupy white mystery pudding; out of most wines. Breakfast not included. In short: skip it.

  • Liked — Bathrobes - our room was cold
  • Disliked — The food and food service
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank barbarasandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, GA
Level 4 Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 26 July 2007

My husband and I just returned from a trip to Mexico that included a stay at Hacienda Sepulveda. We drove up from Guadalajara and thought we were lost in countryside before we found it. Upon arrival it was so much more than we had anticipated. The grounds are amazing and well taken care of with many small animals (peacocks, roosters, dogs, rabbits) poking about along with horses and donkeys. I rode out with one of the horse trainers (Tito) on two occasions and had one of the best trail rides ever. The horses are well tended and can be trusted to not misbehave. I have my own horse so am familiar with good riding. The pool area is immaculate and the water was clean and refreshing. The only complaint is the flies - as the stables are in very close proximity, but the manager made us aware that they are building a new set of stables further out and it will be complete in 2008. The breakfasts are phenomenal but like the rest of our stay and eating out experiences in Mexico, dinner was not as good as we hoped. The fruit salads are well prepared and refreshing though. Great coffee! The desserts are more interesting than enjoyable but the service and attention from the staff makes up for it. The spa facility is amazing and takes your breath away once you enter. It is very relaxing, tranquil and clean. We had two great massages and two facials - fabulous! The bedroom (chula vista) was wonderful with a great balcony and was cleaned quite well each day. The bathroom was a bit small but having such a large balcony made up for it. The tv had a few english channels and having candles ready to light in your room at night was quite a nice romantic touch. Bottles of water were replenished daily along with comfy towels and clean robes. A tour of Guanajuato was arranged for us along with a well-informed, polite and fun-loving guide named Elliot. We are hoping to return in the fall and if not then we will certainly be back later. This place is so well cared for and in turn, we were so well cared for. Thank you to Mr. Santos, the manager, to showing us the utmost in Mexican hospitality. Your presence and eye for detail and service ensured our stay was wonderful!

  • Liked — The history and uniqueness
  • Disliked — Quite a drive from the airport
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank BlueCupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hacienda Sepulveda Hotel and Spa

Property: Hacienda Sepulveda Hotel and Spa
Address: Carretera Lagos - El Puesto No. 3132, Lagos de Moreno 47515, Mexico
Region: Mexico > Jalisco > Lagos de Moreno
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 9 Hotels in Lagos de Moreno
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hacienda Sepulveda Hotel and Spa 4*
Number of rooms: 15
Official Description (provided by the hotel):
Hacienda Sepulveda, a rural mansion belonging to the Serrano family for three generations, originally built in 1684, has been a labor of love for Juan Alfonson Serrano who has spent the last 10 years preparing it for its new role as a premium hotel offfering the most authentic of hospitality experiences.The newly opened spa defies description and even the photos cannot do it justice. ... more   less 
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TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Evoline ltd, HotelQuickly and Cancelon so you can book your Hacienda Sepulveda Hotel and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hostal Hacienda Sepulveda Hotel Lagos De Moreno

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