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“VALLE DE BRAVO, MISION REFUGIO DEL SALTO”

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Mision Grand Valle de Bravo
Ranked #4 of 14 Hotels in Valle de Bravo
Certificate of Excellence
Mexico City, Mexico
Level Contributor
91 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“VALLE DE BRAVO, MISION REFUGIO DEL SALTO”
Reviewed 9 November 2011

Beautiful hotel, nice view; unfortunatelly not a good SPA service!. Not for meetings or conventions. Could be for a weekend at Valle de Bravo, be sure your heater works! At night it is cold.

Before you take a shower be sure there is water in your room.

Room Tip: They have a building with regular rooms, they are ok! not too cold and the space is ok. Also have...
See more room tips
  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Perla35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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381 reviews from our community

Traveller rating
    176
    101
    54
    33
    17
See reviews for
145
132
3
35
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Korean first
  • Spanish first
  • Any
English first
Mexico
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 June 2011

We spent a weekend in Valle with a few friends. We booked three rooms in the Mision Refugio del Salto hotel for one night. We paid 100% in advance which is necessary if you do booking online. When we arrived it was clear that they gave our rooms to someone else and claimed to have no rooms available in the hotel. We spent a very long time arguing with the people at the reception desk, asking for an accomodation option similar or better than the one we paid for but it seemed that the hotel didn´t think there was any problem at all and kept offering us cabañas which had a lower rate than what we paid. We ended up staying in 2 cabañas and one of them had one bathroom which we needed to share and was very close to the main road so was quite noisy. The hotel ended up compensating us with a free breakfast and dinner.
Just to add something else to the experience the waitor gave us a wrong price for the wine and ended up charging us double for it. We didn´t pay for that but it was just another unpleasant situation.
Overall the hotel is pretty and located in a nice spot. I just wish the service was better!

  • Stayed May 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank AniaMexico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
México City
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2011

The hotel is nice; it is surrounded by a waterfall and lovely vegetation, but there were some issues with service:

We stayed in a junior suite. One junior suite has a gorgeous view to the waterfall, the others to the parking lot. We got one of those.

It was hot at night, so I called frontdesk to ask for the remote control for the A/C. They told me that they will send it right away. Half and hour later nobody had appeared so I went personally to the frontdesk. They told me that the remote control was lost and they didn’t have another one, but I could climb in a chair and turn it on. Well, I had to do that, but I couldn’t change the temperature, so the room remained very hot both nights.

We had a couple of drinks at the bar and when I asked for the check I saw that they were charging $120 pesos ($10 USD) for a non-alcohol pina colada and $150 ($12 USD) for one with rum! We told the waiter that those prices were wrong, but he said that those were the prices printed in the list of prices. He was right. The thing is that food and beverages prices were pretty decent and only cocktails (with and without alcohol) were totally out of range. It’s absurd to try to abuse from clients like this. Be alert!

When we arrived, there were several hairs in the bathroom floor.

The hotel is kind of aged and lacking maintenance in some areas.

The pool is too small, but with a great view. There are no enough chairs and tables in the area.

Service at the restaurant is polite but very slow. Food was good.

A fridge in the room would be nice since it’s a hot place.

I will try Hotel Avandaro next time.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rgnava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mision Grand Valle de Bravo

Property: Mision Grand Valle de Bravo
Address: Fontana Brava S/N | Col Avandaro, Valle de Bravo 51200, Mexico (Formerly Refugio del Salto)
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Estado de Mexico > Valle de Bravo
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 14 Hotels in Valle de Bravo
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Mision Grand Valle de Bravo 3*
Number of rooms: 93
Official Description (provided by the hotel):
Mision Valle de Bravo, located in the Avándaro Forest, beautifying our facility is located the Natural Waterfall Salto and Rio, so I we turn into the ideal place to carry out their important work meetings in a relaxed atmosphere surrounded by the nature or enjoy a wonderful weekend with family or friends. We have 93 rooms, standard sized, Jr. Suite, Villa Classic and Luxury Villa, so that any of them live the unique experience Mission in Valle de Bravo and the combination of forest and river with the comfort and luxury of our facilities , will make you feel in an atmosphere of total relaxation and recreation. We come discover our renewed SPA Real A'ayaní, Integral Development Center where you can achieve a body connection - mind - spirit, because we have everything necessary for you to achieve the perfect balance daily life with an extensive menu of services such as ... more   less 
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