Went to this hotel for weekend getaway and was very disappointed with price/value offering. The hotel had a few positive points such as amazing cascade view and service at restaurant, but there were plenty misses such as: jacuzzi (reservation required) were a joke. Did not work properly, water was not heated and for a plug they worked around this with a plastic bag. When we got to pool area no towels and water in pool was murky. This area needs upkeep. Room was spacious but no internet signal, despite our calls and only one towel hanger in a two bedroom villa made no sense. Room service menu was very limited and food was not good, so you should plan to go to restaurant.
During the evening it was pouring and we asked reception area for umbrella and there simple answer was we only gave a couple and that was it, no concern at all.
This hotel has a beautiful location and it has a lot of potential but they need to make improvements. There are other options in Valle de Bravo that are alternatives to consider.More
- Free Wifi
- Free Parking