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“we felt like we were family”

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The Royal Suites Punta de Mita
Ranked #4 of 11 Hotels in Punta de Mita
Certificate of Excellence
GreenLeadersGold level
vancouver
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“we felt like we were family”
Reviewed 24 May 2011

this was our second time here, we were able to get one of the master suites 3215 and it was incredible. Hector one of the servers in the Punta Mita restaurant even remembered my name! and it had been 13 months since we were there last year! Alfredo the ultimate professional and Manuel the best bartender ever! he personally mixed the ingredients for our Pina Coladas and made them to his taste or he would throw it out and do it again. I was able to get out fishing from the beach every day while my wife relaxed by the pool, The housekeeping was perfect and they would restock the fridge with extra waters and the mexican beer we liked every day.
We left there after 8 days for a week in Puerto Vallarta at one of the "better" all inclusives and it wasn't even in the same league as the Royal Suites the food was ok but room service was not included you had to buy from the menu, wifi internet wasn't included and cost $20 CDN a day and half the time didn't work, the air conditioning was terrible. The Royal Suites is head and shoulders above the rest in my opinion especially the staff we can't wait to come back next year

  • Stayed April 2011, travelled as a couple
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Helpful?
2 Thank flytyerguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this review, 27 May 2011
Dear Guest:

We fill overconfident after read a such of wonderful trip report and we want to express our positive reception and the compromise to continue attending you in a close future, I will be glad to inform the staff you mention how good you thing they are in their job that I am sure they do it with the characteristics service culture of Puerto Vallarta.

Thank you and if you need any assistance from us please contact us will be our pleasure to take care of you. Email concierge.vallarta@fiestahotelgroup.com

Julio Anaya
The Royal Suites Manager
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Traveller tips help you choose the right room.   Room tips (415)
Date | Rating
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English first
Calgary, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2011

ok, here goes a honest review. The hotel is good, not extraordinary but good. The food is very tasty, lots of choices, the beach has a lot of seaweed but I can see that it is almost impossible to keep it clean with such big amount, they do what they can. The pools are very nice, specially the one on the Royal Suites side. The hotel is clean and has amazing vegetation, very nice concept to have a zoo and a couple of crocodiles!. The all inclusive concept is very good for couples or for families. They are a bit far from Puerto Vallarta but if you have no desire to leave the hotel then it is a great resort. The shows at night are good, don't expect a Vegas production, but they do a great effort and I applaud that. I wish they had WiFI around the whole area, but you have to go to certain spots to be able to log into it, not a terrible thing to do.The beverages were awesome and the service from all the people was outstanding, they all truly do a great effort to please you. The store in the hotel is rather expensive, for example a bottle of sunscreen for $40usd!! so pack enough or be prepared to pay extra!. THey have a little beach area where small kids can play without the fear of the waves coming to shore, that is amazing!
I am seriously considering going back with the whole family! We had a great stay!

Room Tip: We stayed at the Royal Suites, only adults.
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  • Stayed May 2011, travelled as a couple
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Helpful?
1 Thank cggonzalez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this review, 18 May 2011
Dear Guest:

First of all I want to thank you for select us to enjoy your last vacation and for take the time to let us know your feedback about our services offered by our Hotel, those comments are so much appreciated
and help us to improve always in better service, we hope to continuing attending you in your next visit.
Regarding the seaweed from the beach, it is important to mention that this observable fact happen only during a short period of the year and is totally inoffensive a natural sea cleaning process.

Please if there is something that we can do for you in your next visit will be my pleasure to assist you.
concierge.vallarta@fiestahotelgroup.com

Cordially,

Julio Anaya
The Royal Suites Manager
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Fort Saskatchewan, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2011

everything was excellent..service was great and personable..food was amazing don't even bother going to any of the a la cartes and the rooms were always cleaned thoroughly and no waiting for a drink..the only recommendation would be to not allow smoking in the restaurant as it is disgusting

  • Stayed April 2011, travelled as a couple
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Helpful?
2 Thank smh74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnaMCastro, General Manager at The Royal Suites Punta de Mita, responded to this review, 5 May 2011
Dear Smh74,
On behalf of the Royal Suites Punta de Mita by Palladium family, thank you for your comments. It is exactly feedback such as yours that assists us in achieving the service excellence that we constantly strive for.
We will take note about your suggestion in order to improve our services day to day.
Once again thank you for bringing your experience to our attention. If you plan to visit us on the future, please do not hesitate to contact us directly and we will personally take care of your booking, to ensure you have a perfect stay.
Best regards
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Calgary, Canada
Level 5 Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 30 April 2011

Our second stay at the resort and it was even better this time. Stayed in 5216 Royal Master Suite. We decided to celebrate our 50th birthdays the first week of April.
The staff treated us amazingly well. From the minute we walked into the resort, until the minute we left.
This part of the resort is the adult side. I was there with my husband, son and his friend. The boys are in their 20's and loved the food at the Punta Mita Resturant. Never a problem with selection EVER. They serve pool side treats as well. You will not go wrong booking here.
Our room 5216 = Amazing view of the ocean. The room is stocked with 4 bottles of alchohol and beer and water every day. Room service was quick, hot, and always yummy. We enjoyed breakfast on our balcony most mornings.
We spent a good deal of time over on the Palladium side. The live music every night was so much fun, we danced, sang, and the staff at the main bar never left our drinks empty.
The beach on the main side is better than the adult side. The boys were able to boogie board every day. We went out on the Hobie a few times and had a nice long ride on the ocean.
Can't say enough about the fun people we met.

  • Stayed April 2011
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Helpful?
2 Thank budstersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this review, 13 May 2011
Dear Guest:

Thank you for have shared with us your experience during your stay in this this your Royal Suites Punta Mita, all your comments are very appreciated and hope to continuing attending you in a near future.

Cordially,


Julio Anaya
The Royal Suites Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peterborough, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 April 2011

My husband , and our friends stayed at the Royal Suites the Feb 5 - 12th. It was and excellent holiday. The staff made our stay relaxing and wonderful.
Alfredo comes highly recommended. He was very enjoyable to talk to, and made our meals an excursion in itself. Nestor and Manuel were absolutely great bartenders. The adult pool was very relaxing, and there was no worry about getting a chair. Our rooms were very clean and the maids did a great job. I would definitely go back. :-)
Sincerely,
Shelly & Blain Mills

  • Stayed February 2011, travelled as a couple
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Helpful?
2 Thank sunsets52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JulioCA, Manager at The Royal Suites Punta de Mita, responded to this review, 14 April 2011
Dear Shelly & Blain

It is our pleasure to read your positive feedback about your stay with us. Regarding the names of the staff you mention, I will make sure to tell the people how much you enjoyed their hospitality. I am sure they will be glad to hear that you had a great experience.

We hope to have you back with us very soon. Please contact me personally when you plan to come back again.My email is (concierge.vallarta@fiestahotelgroup.com).

Sincerely,


Julio Anaya
The Royal Suites Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 April 2011

Wonderful vacation! The Royal Suites was a beautiful setting. The food was amazing, the rooms were clean and comfortable. The STAFF: What can I say! They are so friendly and accommidating. Hilda went out of her way to make sure we had everything we needed to make our stay comfortable. I can't wait to return to Punta Mita!!!!!!

  • Stayed March 2011, travelled with friends
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Helpful?
1 Thank butterfly_gt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort McMurray, Canada
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 8 April 2011

i decided to book our honeymoon at this resort having stayed at other palladium resorts and been satisfied.this time i decided to book the royal suites as a treat ...the rooms were your basic palladium style can't complain specially since we spend very little time in the rooms the bottle service for the mini bar was great if you wanted to have a drink on your balcony before dinner. the pillow menu was a nice option although the feather pillow was the size of a throw pillow haha again not a big deal. we ordered room service once it arrived in 15 mins piping hot. onto the actual resort and service the resort layout is easy to navigate in the evening they have a little market which is fun the zoo was cute to we didnt spend much time on the palladium side as we had everything we needed on the royal side. drink service was awesome no matter where we decided to spend our day beach or pool Manuel and Marcieno made sure our drinks were full and always frosty you couldnt go hungry or thirsty with these amigos taking care of you. the resturant was also amazing hector, mario and tino made sure we were satisfied with every meal and we were.... you could always find something on the daily changing menu if not just ask or take the trip to the buffet.the butler service was a nice addition hilda and karrina were very accomodating.the ocean around this resort is quite rough if you surf then you will enjoy it snorkeling wasnt to great as the water is fairly cloudy. we came with transat with whom we usually travel with the on site rep victor was super nice. we opted for the option plus service it was great on the way there but not so much on the way back. puerto vallarta airport is one of the most sketchy airports i've been in and the service everywhere we went aside from the nice cleaning staff in the washroom was crazy the time share people try to get you before you find your travel rep as you go thro a corridor of sales reps before coming out to the travel reps if i had been a first time traveler i would have got on the wrong bus for sure. all in all aside from a heinous airport this was a nice vacation we came just to sit by a pool and enjoy scenery and thats all we did the great service and always hard working staff made it that much better!

  • Stayed March 2011, travelled as a couple
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Helpful?
2 Thank mel8127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Suites Punta de Mita

Property: The Royal Suites Punta de Mita
Address: Carretera Punta de Mita Km. 11.5 | Bahia de Banderas, Punta de Mita 63734, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Nayarit > Riviera Nayarit > Punta de Mita
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Punta de Mita
#3 On the Beach Hotel in Punta de Mita
#4 Top resorts Hotel in Punta de Mita
#4 Spa Hotel in Punta de Mita
#4 Luxury Hotel in Punta de Mita
#4 Romantic Hotel in Punta de Mita
#5 Family Hotel in Punta de Mita
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Royal Suites Punta de Mita 4*
Number of rooms: 100
Official Description (provided by the hotel):
The Royal Suites Punta Mita is a newly constructed VIP section within the Palladium Vallarta Resort featuring 100 rooms and first class facilities and services such as a private restaurant with a la carte service, two private bars serving premium beverages, 24-hour room service, a private swimming pool heated during the winter season, unlimited dinner reservations at the theme restaurants, concierge service, and free Internet connection. Adults only during high season. ... more   less 
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Also Known As:
The Royal Suites Punta Mita By Palladium Hotel Punta De Mita
Royal Hotel Punta De Mita

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