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“Loved the Sian Kaan” 5 of 5 bubbles
Review of Luxury Bahia Principe Sian Ka'an Don Pablo Collection

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #4 of 23 Hotels in Akumal
Certificate of Excellence
West Kelowna, Canada
Level Contributor
130 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
“Loved the Sian Kaan”
5 of 5 bubbles Reviewed 20 August 2012

The design concept of the Sian Kaan appealed to us.Beautiful, modern, serene. When it goes Adults Only this Fall it should be even better! The service was top notch, the food was amazing for an AI resort, with the a la carte dinners the best of any we have visited (and we've done lots). Top shelf liquor and good bar service. Live music every evening. Large, comfortable rooms. The TAO Wellness Center is a must visit. If you swim try the lap pools there. The golf course is absolutely magnificent. Trolley service is good and it's easy getting a and Fround. Beach was good, not great, not bad. Good bar service on the beach. The complex is huge and you can visit the other hotels with ease using trolleys. Much too big for walking the complex and the heat and humidity make walking prohibitive. No problems at all with bug bites ... they fog the resort. We'd recommend this resort without any hesitation. Just read the reviews and see if the place appeals to your tastes/preferences. Be advised the majority of guests were not American, so don't expect that. Communication was easy in English, and a few words of Spanish will get a smile from staff as they switch to English. Heard a lot of Brits there, Spaniards and Italians, as well as guests from French Canada and France. If you like an international mix... you'll enjoy it.

Room Tip: The Siaan Kaan is a small section of the complex. Anywhere there is not far from anywhere else unle...
See more room tips
  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank JBLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 24 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our different department staff as our quality services, it really incentives and encourages us to keep working and improving day by day.

Looking forward to welcoming you once again at the resort in a very near future.

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,640 reviews from our community

Traveller rating
    4,735
    1,361
    385
    93
    66
See reviews for
643
4,700
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22
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,700)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
ITALY
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 August 2012

nothing more the best on the market!
Quality food its excellent,the service it's the best that I have see,

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Bahia Principe

Helpful?
3 Thank FRANCESCO D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 24 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our quality services

Looking forward to welcoming you once again at the resort in a very near future.

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 August 2012

Just got back today and we had a great time in a very well maintained resort. The staff were great the accommodation was superb and the food was top notch.
The only issue we had was that we like beach resorts and although the shuttle service is very good most of the time to the beach, we still felt that the trek to the beach and the rocky waters meant we found ourselves staying around the great pools, so could have been anywhere. We feel that when in the Caribbean you should be seeing the beach every day. But that is just us. Still a great pool resort if that is what you are after.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 20 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as thank you for spend your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure read constructive comments as the ones you have kindly sent.

We really appreciate you are mentioning the work of our employees as the quality of our services, it really incentive and encourages us to keep working and improving day by day.
.
Also thank you for bring to our attention feelings about our beach..

Looking forward to welcoming you once again at the resort in a very near future.

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huddersfield, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 19 August 2012

We have just got back today and are already thinking about returning next year. This is a fabulous extension the Gran Bahia complex except with class. The only disappointment was we expected an adult only resort but kids were present but this will change on the 01/11/12 and to be fair the kids were generally well behaved. Don't get me wrong we have nothing against kids(we have four) but we do prefer adult only holidays.

Back to the hotel we booked the Penthouse Suite with the rooftop Jacuzzi which we made full use off, the room was very spacious and cleaned daily to a very high standard, the bathroom was well equiped don't bother taking shower gells or shampoos they are generously supplied.

The Mini Bar was topped up daily With Gin Vodka and Whiskey plus beer and sodas.

The pools are brilliant we preferred the quiet pool.

The All Inclusive part was outstanding the two specialist restaurants on site are outstanding we ate at the Japanese 3 times and the gourmet twice the staff do work really hard and the preparation work to get the restaurants ready is a site to see the staff are in there polishing glasses from 3 in the afternoon.

This is an all inclusive resort where cost is no object no staff are hiding and are always upfront to make sure your glass is full.

The restaurants in the other resorts are good but not upto the standard of the Sian Ka'an and they do need to sort out the aircon in these locations.

Finally the exclusive beach location is great but you need to be early to get the best beds.

I cannot say enough about this great hotel I am sure you will not be disappointed.

  • Stayed August 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Huddersred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 20 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our different department staff, it really incentives and encourages us to keep working and improving day by day.

Also thank you for share some tips for future costumers.

Looking forward to welcoming you once again at the resort in a very near future.

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 17 August 2012

We went down a bachelor party. We got a good deal but this place is meant for couples, families, groups of ppl. This place is only 7 months old and is beautiful. Great service, good food and spotless looking grounds. They do a great job at that. Shuttles are always running but with a few extra bucks as a tip we had our own guy drive us around the resort (when he was on duty). Highly recommend this place. Just watch out for 3rd party vendors that service the resort... unfortunately they are not reliable like Gran Bahia (service to airport and went the Xehla one day and messed up our passes)

Room Tip: The golf resort is not on the beach side so if you do want something ocean side you ned to pick anot...
See more room tips
  • Stayed August 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank SalB61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 20 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our different department staff, it really incentives and encourages us to keep working and improving day by day.
.
Also thank you for share your experience and give some tips to other future guest.

Looking forward to welcoming you once again at the resort in a very near future.

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 August 2012

The Animator team at Sian Ka'an is amazing! The team consists of Cesar, Alex, David, and Oscar.
Cesar is the first person i had really bonded with. Hes a lot of fun, really nice, and knows how to get a party started. Cesar's the joker of the group. Alex is the one who doesn't speak a lot of English but he really tries. I'm a Purto Rican who doesn't speak fluent Spanish so we had this thing where he would teach me Spanish and i would teach him English. Alex can look very serious but hes actually a lot of fun to be around. David is really nice and is the lil boy of group and he like to sing. I wish i had gotten to hang out with David more but from the time i had with him he seemed like a very cool guy, with a very cute smile hahaa. Oscar is the reminds me of my grandpa hes this old Spanish guy that loves to dance and entertain people. I highly recommend Sian Ka'an the engery and fun that goes on is something you don't want to miss.

Room Tip: the rooms are all great they are all the same
See more room tips
  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Yalicia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 20 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our animation team, we will immediately forward your mail to the correspondent managers for their well-deserved recognition.

Looking forward to welcoming you once again at the resort in a very near future.

Best regards

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 14 August 2012

We stayed at Gran Bahia Sian Ka'an for my cousins wedding. We LOVED the place. The food was top notch...gorgeous rooms and very clean...great staff (Except for the Apple representative Martha J. who has no customer service skills whatsoever - not staffed with Gran Bahia but the Apple rep in Sian Ka'an).

We stayed in Tulum the last time we were here and i have to say even though that hotel was good too this was WAY better. I guess being part of the Don Pablo Collection it needs to be :) We did not even try any ala carte restaurants the buffet is more than sufficient. They have themes nightly so you get a lot of food variety. Their gala night (all you can eat lobster, crabs...seafood) was seriously one of the best meals I've had.

With regards to the room, it was spotless, has a very modern feel and very spacious. We were on the bottom floor so we had a private jacuzzi. We didn't get to use it though as the pool is very close by. The house keepers always left those fancy folders animal towels in our room...just adorable.

The hotel grounds was impecable. The grass is well manicured and there's always the maintenance crew doing something making the place look more beautiful. The entertainment was good. We only had a chance to go to the acrobatics one...we were pleasantly surprised.

We also tried the swim with the dolphin in the resort and my son definitely had fun. One staff member was a bit rude but we didnt let that ruin our experience. The dolphins appear to be well taken cared of and we were able to take good pictures so we didnt have to purchase a lot from the resort.

Overall, we had an amazing vacation. I would not hesitate for one second to recommend this hotel to anyone planning a trip to Riviera Maya.

  • Stayed August 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Candy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juan O, Gerente at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 15 August 2012
Dear Guest

First of all we would like to thank you for trusting Bahia Principe Hotels & Resorts for such an important occasion as your holidays as and also thank you for spending your time to share your impressions. As a customer satisfaction orientated company, it is always a pleasure to read positive comments as the ones you have kindly share.

We really appreciate you mentioning our different department staff, it really incentives and encourages us to keep working and improving day by day.

Also thank you for bringing to our attention the points where we can improve, you can be sure that they will be reviewed with the different departments and we will take immediately an appropriate action for every different situation

Looking forward to welcoming you once again at the resort in a very near future.

Best wishes

Guillem Quintana
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#4 Spa Hotel in Akumal
#4 Luxury Hotel in Akumal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
Reservation Options:
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya, Mexico - Akumal

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