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Luxury Bahia Principe Sian Ka'an
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3,470 - 3,475 of 7,871 reviews
Reviewed 26 June 2014

This was our second visit to this resort and our stay this time around managed to exceed our expectations after our last trip here a year ago. Our stay spanned over 12 days, and during that time, we only left the resort for one day for a trip to an archeological site. This trip was all about rest, relaxation, and (dare I say it) having the chance to spoil ourselves a bit.

Due to flight delays, we were late in arriving at the front desk - no problem. Cheerful staff were there greet us, whisk us through the check-in process and a porter gave us a ride to our room - a second floor, Jr. suite superior. After a long day of travel, we quickly headed over to the Cenote 24-hour snack bar for a bite to eat which hit the spot.

Room
Upon inspection of the room, we did encounter a problem - low water pressure, low water temperature (never got above warm), plus a dripping water leak in the ceiling of the bathroom. We called the front desk in the morning about the problem. Within 10 minutes, a service man arrived at our room to work on the problem. We left for breakfast and followed up with the front desk - without hesitation, the offered us a new room (closer to the lobby). We simply packed our suitcases (fortunately we were not fully unpacked from our arrival) and were given a new room key at 3 pm.

Seamless, top notch service!

The Suite was spacious, including a small deck with chairs, king sized bed, good air conditioning (with remote control), ceiling fans, room safe, and daily stocked mini-bar fridge. But honestly, we did not spend much time in the room. We preferred to spend our time at the beach in the sun.

Location / transportation
This resort is located on the opposite side of the main highway from the beach, and trams will take you from the lobby to wherever you want to go - Sian Ka'an reserved beach (with chair-side bar service), the Hacienda (for shopping and live music at night), Coba, Tulum, and Akumal lobbies). Drivers were pleasant, helpful and would always ensure that you were sent to where you wanted to go. We never had to wait for more than 15 minutes to get the ride we were looking for.

Food / drinks
In comparing the services at all four resorts, the buffet and snack bar offerings at Sian Ka'an are just that little bit better in quality. Staff are incredibly attentive, efficient, and helpful. You are permitted reservations at the a la carte restaurants each night; however, we only booked those on 3 of our nights there. We were more than happy with the variety and quality offered at the Sian Ka'an buffet.

Bartenders are friendly and quick to offer suggestions of new cocktails / shots. There are several small bars located around the lobby with lots of seating. However, the first couple of days had lots of rain, so seating became limited at that time - no big deal at all.

Beach:
The area designated for Sian Ka'an guests is located in between Tulum and Akumal resorts. Its a relatively small, roped off area with a sandy shoreline. Keep in mind that once you enter the water, there are a number of areas with coral and other rocks, so step carefully. The surf is calmed by a number of artificial reefs that allow for safe water treading. Resort staff will organize daily beach volleyball and other games. Bar staff - again, quick, efficient and pleasant. This is a great place to relax and unwind.

Travel tips
Bring mosquito repellent - as this resort is located in a jungle setting, mosquitoes can be a problem (we were well prepared and had no issues).
Beach chairs at the Sian Ka'an area can fill up early in the morning, but that crowd will usually clear out by 1:00 pm. Either show up to the beach before 10:00 am or after 1:00 pm in order to get a seat.
Gentlemen - make sure you bring long pants to sit at the a la carte restaurants. Dress code is in effect.
Participate in the daily bingo or "crazy" games on the beach and in the lobby. They give away some great prizes (including bottles of tequila and vouchers to swim with the dolphins).
Order a Spanish Coffee in the lobby bar and watch the "on fire" performance.

Overall
A great place to relax, recharge and get pampered. With access to the other resorts where the activity can get a little more on the party side of things, you have the option to live it up and get wild as much as you want, then retire back to Sian Ka'an where it is just a little bit calmer.

As mentioned earlier, this was our second time to this resort, and we are already planning our visit for next year.

To all the staff and management: thank you so very much for all of your hard work in making our trip such a pleasure. We look forward to seeing you again!

  • Stayed: June 2014, travelled as a couple
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9  Thank sensei_greg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 29 June 2014

Dear Guest,

Thank you for choosing us for the second time, for all our staff and management was a pleasure to be at your service.

Thank you for your comments and for advising our future guests, we are glad that you enjoyed the facilities and the service.

We are already looking forward to welcome you for your next vacation!

Warm Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 26 June 2014

My husband and I visited SK for our first wedding anniversary. The weather forecast was horrendous for the week but we made the best of the storms and ended up having a fabulous time. I will get right down to the things we liked and the things we didn't.

Good
-adults only
-secluded
-private beach
-premium drinks
-buffet and a la cartes were fantastic and 10x better than the other resorts
-Maiko was amazing
-pools were nice and relaxing
-excellent service(Zoey at the booking desk was great)
-resort was very clean
-price was more than right
-not a party atmosphere, super relaxing
-the wildlife you see is amazing

Not so good
-the tram system to and from the beach is excellent....however the tram system to get back to SK from any of the other resorts was terrible. Several occasions we waited over 30 minutes just to get a ride back to the resort. It is nice to be able to take advantage of the other resorts but not if it takes up an extra hour of your time each night!
-maid service was spotty, one day we had no towels in our room, not even the dirty ones. Then for two days we never had washcloths. I explained this to the desk and one towel was sent up for the two people staying in the room. I am not being picky but I had to shower with a dirty beach towel because no one ever brought me a clean towel to use. Also I had heard great things about the maid service and the adorable towel animals but we only experienced that twice in the 5 nights we were there.
-If it rains while you're there prepare to be soaked if you want to do anything. The rooms are a bit of a walk to the lobby which is no problem but then there are not enough chairs under the roof in the lobby which is a problem. Also this hotel has an open air lobby and it was raining sideways into the lobby and the poor employees were mopping for 2 days straight trying to keep it so people didn't fall on the marble floor. I slipped more times than I can count! All of the hotels at Bahia have open air lobbies and all were slippery and wet during the rain. All of the employees tried hard to make things better for the guests during the rain.
-You are not allowed to make dinner reservations before your trip which didn't allow us to get a reservation to an a la carte on our anniversary which was disappointing. The desk is really helpful with trying to get you reservations but most of the ones we were stuck with were at 9 or 9:30 PM and right in the middle of the entertainment and frankly too late to eat for us.

Other tips: We stayed on the 3rd floor and did find a tiny lizard in our bed and a noisy beetle in our room. Not a problem for us but stay on a higher floor if that's a concern. Take your own insulated cup for drinks as the ice melts almost instantly from the heat!

In conclusion we enjoyed our time here immensely and would love to come back to visit. For the price it was amazing! I don't want to be nit picky but I want management to know that things are not perfect. We had a wonderful vacation and have vowed to return to Bahia and Akumal as we enjoyed the area so much.

  • Stayed: June 2014, travelled as a couple
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4  Thank arnoldadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 29 June 2014

Dear Arnold,

We would like to thank you for spending your time sharing your impressions regarding your recent stay at our hotel.

We appreciate that you enjoyed our adults only resort, the private beach, the drinks, the atmosphere and cleanliness, the pools and the service of Zoe; I will forward your post to her, and she will be really happy to read about you!

Also, thank you for mentioning the points where we can improve; be sure we will give proper attention to every subject.

We are looking forward to welcome you back again.

Best Regards from Mexico,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 26 June 2014

My fiancé and I spent two weeks at this resort last year and I concur with all the positive comments of the other travellers. This hotel is a dream come true! Everything is thought of to make your stay enjoyable and relaxing. We are going back this September for two weeks and we can't wait! This time we will make sure to hit the golf course which is amazing. We've been to many places down south but this tops all of them! Enjoy!

  • Stayed: September 2013, travelled as a couple
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3  Thank OttawaJewels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 28 June 2014

Dear Guest,

We are glad to read you found our hotel a dream come true!! We would like to thank you for remembering us and choose us again for your holidays.

Looking forward to welcome you back in September!!

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 26 June 2014

My wife and I visited the Luxury Bahia Sian Ka'an a week ago and found ourselves in love with the resort.
The food at the buffet was delicious! As was the a la carte restaurant (Alux). Although a shuttle is required to go to the beach, we didn't find that a problem since the shuttles arrived every 3-5 minutes. The pool water was at a perfect temperature and there was always enough pool side beds, but not enough umbrellas.
The room was very comfortable and clean. We stayed in a penthouse room and enjoyed the jacuzzi on the roof. The only issue we had was the inconsistent timing of room service, as our room was cleaned at 11am some days and at 3pm on other days.
We would love to come back to this resort and part of the reason is to meet some of the staff again who were extremely friendly. Especially two of the waiters at the buffet.
- Manuel in the mornings and afternoons.
and
- Jonathan in the evenings who never failed to make us laugh and also spoiled us with a special goodbye the night before we left. He spent 10 minutes at our table making us a flaming banana desert with ice cream, which was delicious! Thank you Jonathan!

And thank you Luxury Bahia for a memorable week.

  • Stayed: June 2014, travelled as a couple
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3  Thank Khaled A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 26 June 2014

Dear Khaled,

We are glad to know you had a memorable week!! Thank you for taking time to share your experience.

Thank you for recognizing the great job of our friendly staff, specially the service from Manuel and Jonathan.

We will be delighted to welcome you back in the future!!

Kind Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 25 June 2014

This was our second time at Bahia Sian Ka'an ,and will go back definetly !!!
Amazing food,atmosphere and cleanliness .
We just find our heaven on earth :)))))
All compliments to workers and management !!!

  • Stayed: June 2014
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7  Thank Leoleo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 26 June 2014

Dear Leo,

Thank you very much for choosing our hotel for the second time, we are happy to know that we are your heaven on earth!

I would forward your post with all our team; all will be very proud to receive your compliments!!

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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