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“Vacation in Heaven”

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Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Ranked #5 of 23 Hotels in Akumal
Certificate of Excellence
Los Angeles, California
1 review
“Vacation in Heaven”
5 of 5 bubbles Reviewed 15 August 2014

The Best Holiday ever!!! We stayed at the Sian Kaan which was outstanding, but all other 3 hotels, Akumal, Tulum and Coba of excellent standard and you can use all of them. Room was very clean, spotless, air conditioning is an good condition, service was exceptional, they all very polite, friendly and helpful. We enjoyed food selection. It was yummy, fresh and well prepared. Entertainment was good, every day something new. This is an excellent place to spend quality time. Great, exciting tours, other activities, Snorkeling, scuba diving, etc.. 2 weeks is not even enough to try everything. You wont be disappointed.
Go there and have a good time.
We cant wait to go back again.
Thanks to everyone who tried so hard to make our vacation as a dream.

  • Stayed August 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Karina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 20 August 2014
Dear Karina,

For us it is a great honor to read that our hotel is one of the best places you have spended your holidays.

We really appreciate you taking the time to send some valuable comments about your stay with us. The comments and suggestions we receive from our guests are very important to maintain the quality of our hotel.

It is for guests like you who send us some nice words after their holiday, that our staff finds every day the motivation and energy to keep on the good work.

It will be great to have the opportunity to welcome you back soon,

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,787 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,738)
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Missouri
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 15 August 2014

We switched to this hotel within the last 2 weeks of leaving for vacation. We switched after reading the reviews of the existing resort we had booked and seeing the excellent reviews this one was receiving. Below is my opinion upon some key components of the hotel.

Pools
The pools are small in comparison to other resorts we have stayed at. All pools did have a layer of mold or scum right at the water line that I did not find appealing at all. I know its hard to clean the pools and keep them open but it is not wise to keep them looking at they are. Plenty of chairs for anyone as long as you get there by 3 p.m. Otherwise you might be left without one.

Beach
The private beach was great. Plenty of chairs any time of day. You might have to wait to get one in the shade but usually there was plenty. Service was hit and miss at beach. They did not have enough workers to accommodate all the beach goers. Sometimes had to wait quite a while for a drink. We just got up and got out own at the bar. Beach is a bit rocky but we didn't use water shoes and were fine.

Restaurants
We went to both a la carts and was impressed with both. Very good food, good service.

Buffet
We ate at the buffet the most. Never found anything we didn't like. One of the best buffets I have ever seen, excellent service all the time.

Entertainment staff
Entertainment didn't start at pool till 3 p.m. Pretty boring till that point. Then about 5 p.m. all done till evening. Had some bands and singing out in courtyard which was pretty good. Not the best I have seen but fine.

Grounds
The grounds were perfect. Always saw people cleaning and taking care of things.

Housekeeping
Housekeeper always did a excellent job. Towel art everyday. I emailed the resort 2 weeks before we were coming and told them we were celebrating out 15 year wedding anniversary. In response to that, were were upgraded to a penthouse room and had the room decorated with towel art swans and roses spinkled everywhere. Loved it!

Room
As stated above, we were in a penthouse room. Very nice room. Jacuzzi is out on roof top. Nice touch. Bed was not to our liking. I like a firm matress, but this one was EXTRA firm. Would have liked the option to have had a pillow top pad added if possible. Bed is also on the short side. My husband and I are average height and our feet hung off end. Kind of weird. Only other complaint I have on room was not enough storage, as stated in other reviews. There is plenty of closet space but it is not used properly. One whole side is taken up for a ironing board. And there are no drawers. This could easily be remedied with some more organization components added.

Lobby/WiFi
The lobby is very spacious and is where you will get the best reception on the WiFi. Not air-conditioned but was not a problem. Always a good breeze coming in. At checkin we were greeted with beers and margaritas. Nice touch.

Other resorts
We visited the other resorts. Coba was large and FULL of kids. If this bothers you...don't go there. Akumal was small and did not have hardly any chairs for the amount of people that are at the resort. Was very aggravated when we couldn't find a chair at 9 a.m. in the morning. So that is when we went to Tulum. We had the best time at this hotel. Activities are great and CONSTANT. Some kids but not overrun by them.

Hacienda
This is the shopping place where you can get some shopping done. You can haggle here and get some good deals. No need to go to Playa del Carmen.

Shuttles
Shuttles run constantly. Only one day did we have a problem getting one to the other resorts. For some reason took about 20 minutes to get one.

Golf
We went golfing one day. The cost for 2 people to play golf and rent clubs was $220.00 USD. Bring your own balls. Lots of water hazards and other issues to lose balls and they charge $20 USD for 3 balls. We brought our own and was a good decision..lol.

Overall this resort was a great adults only resort. A bit quiet for my husband but he knew that going into it. That is why we went to the other resorts as well. We like to go to different resorts every time so not sure if we will go back. But definitely a possibility with the option to go to the other resorts.

Room Tip: Email resort 2 weeks before hand and ask for a upgrade. It never hurts to ask and if they aren't...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
6 Thank Cindy V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 16 August 2014
Dear Cindy,

First of all thank you very much for your recent visit to our facilites and for taking the time to write your positive and detailed impressions about our hotel. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are very happy to hear that you had great vacation and hope we can repeat this wonderful experience in the near future.

Thank you again for your valuable comments.

Kindest regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 15 August 2014 via mobile

Everything is perfect!!
The fact of not being an ocean front hotel is not a problem, because there are trains to go to the beach all the time!
The staff is particularly amazing !!! Special congratulations to Jazmin (lobby bar), Manoel and Ramon (buffet) and Luis (Maiko Restaurant). They made our vacatios even more special!!!

Stayed August 2014, travelled as a couple
Helpful?
6 Thank Camilla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 16 August 2014
Dear Camilla,

It is a pleasure to read that everything was perfect and that not being an ocean front hotel is not a problem for you.

Thank you for mentioning our staff, I will forward your post to Jazmin, Ramon, Manuel and Luis.

We would be delighted to welcome you again at the Riviera Maya!

Our best regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lisbon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 14 August 2014

Everything was perfect except the beach exclusiveness and bar service on the beach. Over booked and with less quality level then the rest of the hotel. Despite this it's in fact a good value for money experience. Certainly I will return as soon as possible.

Room Tip: All rooms are great.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
5 Thank pmccoelho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 16 August 2014
Dear Guest,

Thank you for reviewing your stay with us; we value all the comments we receive.

We will share with all our team your comments regarding our facilities and service. Also we would like to express our appreciation for your comments regarding our private beach.

Once again thank you for your time and comments, hoping to welcome you back in a near future.

Receive our warmest regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 14 August 2014

Well a few weeks have now passed since we have returned from Mexico.

Wonderful country, lovely people, fab hotel and good, good food.

We did not book a package hotel, and by doing so saved over £1500! Booked flights direcy form Manchester, UK with Thomas Cook in premium/business class, priority baggage and meals, transfer with USA transfers (private and door to door - excellent) and the hotel in a penthouse suite! so I would recommend spending a little more time to try and do this.

I am glad we decided to go to Sian Kaan as even though the other 3 hotels within the complex are 5* you really can tell the difference in quality - it isn't cheap but definitely worth it. Not good for those with children as Sian Ka'an is adults only but for those who are without children then this hotel is the one to go for.

All the hotels are spotlessly clean with smiling staff as they go about there daily duties, service is very good as are all the facilities.

The food was really good, my wife is quite a fussy eater but never, ever failed to find something that would satisfy her need's. On the buffet restaurant at Sian Ka'an there must be some 120 different options to choose from hot, cold, healthy, sweets, themed dishes etc. it all there. Constantly topped up with fresh food and never a sight of food that looks a bit past it. Slightly different at the other 3 hotels though more burgers, chips, pizza and a few salads. The service team are very good in the restaurant Demetrio, Faustino and Anuris always made us feel welcome. To be honest it is not just limited to these three the whole staff base are brilliant.

The housekeeping staff are lovely, the guy who fills you mini bar is great, the gardeners are always happy but if you are from the western world please remember they are very low paid staff against our standards to a LITTLE TIP GOES A LONG WAY!

The facilities were also good, the hotel is on its own so you cant think I will go for a walk and see what is outside of the complex so the hotel has entertainment day and night to try and keep everyone happy. We did go to a couple of the shows at Bahia Principe Akumal which were surprisingly entertaining.

In terms of getting about, within the complex they do supply regular transport (open golf carts) which is useful, sometimes you have to wait and at peak times a little difficult to get past the hoards of people barging there way through.

If you want to go outside of the complex on your own there are a few options. Taxis direct from the lobby of the hotel are convenient but a bit costly when you consider the average wage in Mexico is $0.60 an hour! a 20 mile taxi ride is $25 - 30. We opted to get the internal hotel transport to the Hacienda, then a 1 minute walk to the road to catch a collective (small mini bus). These are like the public transport of Mexico. All they do is drive up and down the main highway all day picking and dropping people off along the road and in main towns, lots of locals and as time goes by more tourists. The run between Tulum and Playa del Carmen, then playa del Carmen to Cancun. Quick and efficient and cheap! from the hotel to playa is 35peso's and 30 pesos to Tulum. by doing this you are on your own time schedule and not lumped together with other tourists! All you do is if they are not already waiting stand at the side of the road and if they have room they will stop and pick you up, tell them where you are going and if they are not waiting to see if anyone else wants to get on off you go! Please remember to remind the driver when you want to get off as they can go through 30+ passenger along the way at varying stops.

Our highlight was the dolphins which they have on site, you can book though an agent but my tip is to book online at least 3 days prior. By doing this I was upgraded for free and got a discount! 2 of us spend over 8 hours with the dolphins, training, learning and doing tricks with them for less than $100 (£65) each! well, well worth it.

I will definitely go back to Mexico! maybe not back tot his are as I have done it but a great country!

Well that's a about my trip and well worth it.

Room Tip: Always worth paying a bit more for a penthouse, away from most of the Jungle flying insect's, pr...
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  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Mascuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

Spent a week in April this year. Food was excellent, ground well kept. The tram system not very efficient. However we encounter a problem with security regarding the safe. At one point our safe was open in our absence twice and cash missing lucky our passport and jewelry not touch. Complaining to guest service did not go anywhere. They referred us to email address . Our email was ignored and never answered. Word of warning to future travelers any security person can electronically open safe anytime. We would have expected this in lesser establishment but not in five star.

  • Stayed March 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
10 Thank josef s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 14 August 2014
Google Translation
Dear Josef,

Thank you for taking time to review your stay of last April. We are pleased to know that you enjoyed the grounds and the excellent food.

We would like to make a heartfelt apology that you got the impression that guest services did not give the proper follow up to the incident reported. I will not attempt to excuse the occurrences that happened during your stay, but I would like to inform you that safe deposit boxes can only be accessed through the personal password that the customer enters.

Please be advice that our Security Department operates 24/7 in order to guarantee the security and well being of our beloved customers. Also, as we do not want to compromise the state of being of our guests, we train our staff under the ethical and respectful standard of service we have established in our company.

I would kindly ask you to contact the hotel in order to follow up the aspects that you have brought to our attention and for any further assistance you might need.

Warm Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quebec, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

This was my third times in SIan Ka'an. Why? Welcoming of peoples, friendly services, excellent food, good golf...
In my perspective, the ROI of my vacation is amazing, humanly and financialy.
My expectation is to return at this place in 6 months. Thanks to every peoples who made experience like this possible.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank André V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an Don Pablo Collection, responded to this review, 14 August 2014
Dear André,

Thank you very much for you kind words in regards of your past stay with us, for all the staff, was a real pleasure to welcome you.

We appreciate you have taken the time to review your experience at the Riviera Maya and that are expecting to come back in 6 months.

Looking forward to welcome you back!

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Sian Ka'an Don Pablo Collection

Property: Luxury Bahia Principe Sian Ka'an Don Pablo Collection
Address: Carretera Chetumal | Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Akumal
#2 Family Hotel in Akumal
#5 Spa Hotel in Akumal
#5 Luxury Hotel in Akumal
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Luxury Bahia Principe Sian Ka'an Don Pablo Collection 4*
Number of rooms: 420
Official Description (provided by the hotel):
Facilities and services 4 outdoor pools (1 with Jacuzzi) Sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Transfer to the beach and other facilities on the complex (at set times) Water activity centre, Beach Club with exclusive bar (at the Grand Principe Tulum) Motorised water sports (additional charge) WiFi access in the lobby and in rooms (free of charge) 1 international buffet restaurant 2 speciality restaurants 4 Bars 1 snack-bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 420 rooms including 4 types: Junior Suite, Deluxe Junior Suite, Deluxe Garden Junior Suite, Deluxe Penthouse Junior Suite. Deluxe Garden Junior Suites and Deluxe Penthouse Junior Suites are larger than the Junior Suites and the Deluxe Junior Suites. Room facilities: King size bed or 2 full size beds Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting area with sofa-bed and armchairs Balcony or terrace Bathroom with shower, hair dryer and magnifying mirror Bathroom amenities Bathrobe and slippers Don Pablo Collection amenities Alarm clock with iPod docking station Flat screen TV Coffee-making facilities Mini-bar Safe Iron and ironing board 24 hour room service Butler service in rooms Private Jacuzzi Wifi Pillow menu Aroma menu Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings and anniversaries, as well as corporate incentive trips and conventions Casino ... more   less 
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Also Known As:
Gran Bahia Principe Sian Ka`An Golf Hotel Akumal
Gran Bahia Principe Sian Ka`An Golf Resort And Spa
Luxury Bahia Principe Sian Ka'An Don Pablo Collection Riviera Maya, Mexico - Akumal

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