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Luxury Bahia Principe Sian Ka'an
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Reviews (7,947)
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5,618
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Reviewed 23 August 2014

We are customers from the GBP since 1999, first at the Tulum hotel and then every time at the Coba hotel.
We have just come back from our first vacation at the Sian ka'an. We booked very late this year and found only a room available at the Sian ka'an, otherwise we would have returned to the Coba hotel. So we went there thinking we will just sleep at the Sian Ka'an and go to the Coba for animation, to have dinner, to the pool,... As we always did. In fact, we tried once to have dinner at the Coba buffet, but it was so overcrowded and noisy that we returned to the sian ka'an. Now that we experienced the Sian ka'an, it is our favorite hotel. What we really do appreciate the location in the jungle which is nice and quiet, the peaceful atmosphere every where at this hotel.
Buffet's quality and variety are great and waiters are doing an astonishing job.
Rooms are well furnished and very clean. But the more noticeable is the kindness and professionalism of the staff. We really want to thank them all.
We'll be back at GBP next year again but at the Sian Ka'an for sure.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
6  Thank Michel-Bahia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 24 August 2014

Dear Guest,

Thank you very much for your recent visit to the Luxury Bahia Principe Sian Ka’an Resort and for taking the time to write your positive impressions about our hotel.

It is a real honor to hear that you consider our facilities your favorite resort since your last stay and that you could enjoy it´s beautiful location and it´s peaceful atmosphere, all of your commets will be forwarded to tour staff and taken into great consideration.

We really hope to welcome you aghain in a near future.

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014 via mobile

This hotel was everything and more than we expected. Fantastic food. Saturday night is gala night and the buffet restaurant is the place to eat. Superb dishes including seafood and delicious desserts. There is definitely something for everyone. All staff throughout resort are friendly and very welcoming. Rooms were clean and quite spacious. Pools are a must for a cool down and even staff always on hand to bring drinks to you at the pool. Nothing was too much trouble. Easy access to other sister hotels on site. Two minute ride on buggy cart to any of resorts hotels and beach connected to this hotel. Will be going back next year to this hotel. Couldn't fault anything. Perfect.

Stayed: August 2014, travelled as a couple
4  Thank Samantha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 24 August 2014

Dear Samantha,

First of all we want to sincerely thank you for sharing your kind comments regarding your recent stay, we are really glad that our resort exceeded your expectations, your wishes to return are the enthuisiasm that motivates to our staff to continue providing a warm and sincere service.

Thank you so much for mentioning that you really enjoyed our facilities, our restaurants and that the room fulfill all of your needs.

We are excited to welcome you and your family back.

Kindest regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 22 August 2014

I just got back from a relaxing vacation to this amazing resort. The hotel was beautiful, the staff was amazing, and the restaurants were phenominal. Everything about my trip was perfect. I was a little disappointed at first that the hotel was not on the beach, but after actually being there and seeing that the hotel runs golf carts every few minutes taking you right to the beautiful beach I realized that there really was no issue. I would highly recommend staying at any Bahia Principe resort as their service is second to none.

Room Tip: Spend a little more for the penthouse; it is perfect sitting out in the jacuzzi under the stars
  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank James F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 24 August 2014

Dear James,

We are really happy to know that you had relaxing vacations with us, and that at the end there was no issue that the hotel was not by the beach.

Its always great to know that our guests enjoy the restaurants, the beach and the service of our staff.

Thank you for recommending our hotel and it would be a pleasure to welcome you back in the future.

Warmest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

Another superb trip to Sian Ka'an! The staff are amazing and you get a fantastic service from everyone from the cleaning staff to the animation team!

Highlights
- as a Sian Ka'an customer you get to eat at any of the a la carte restaurants as often as you want. The buffet is brilliant still but take advantage of the a la carte, especially the Maiko asian restaurant!
- the animation staff are amazing, Lupita, Danial, Gabriel and Christina! Lupita and Danial in particular made the volley ball and water polo so much fun! They both were great at the hacienda party too and seemed to always be around to keep you entertained and to have a laugh! The crazy games were always great fun too! (Especially as we won two tickets to swim with the dolphins, and they give these away every day so take advantage) The bar staff were great too with Carlos in particular who was always great fun too talk to and made the best cocktails!
- make the most of the shows that are on every night. Cultural shows are always a highlight, and the Michael Jackson and Elvis shows are great as well.
- the hotel is situated close to tulum (to see the only Mayan ruins on the coast) and Akumal beach (where we saw loads of sea turtles and sting rays) and also playa del carmen where they have coco bongos which was also brilliant!

For an awesome, fun relaxing holiday you have to check this hotel out!

A fantastic place, we'll definitely go back!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank drhodesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 22 August 2014

Dear Guest,

We would like to thank you for choosing us to spend your superb trip. We are grateful for your comments regarding your recent stay with us and really appreciate that you have taken the time to give us your feedback.

We are happy to read that you find a perfect way to relax enjoying the facilities, the a la carte restaurantes and the service provided by our staff, specially form our animation team and Carlos at the bar; we will forward your comments to the staff, especially to them.

We would be delighted to welcome you in the future.

Sincerely,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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Reviewed 20 August 2014

My husband and I have just returned from an amazing two week holiday here celebrating our second wedding anniversary.

The hotel and grounds of the Sian Kaan are beautiful. There are 4 pools. Two are very quiet (one next to Alux restaurant and a jacuzzi one behind Maiko restaurant - it is worth going to find this and paying it a visit as we nearly didn't!) The other two pools are next to the snack bar and are where any entertainment from the animation team takes place. The drinks service from these pools is also more regular and the cocktails are delicious!

The food here is amazing. We loved the idea of being able to dine in a restaurant every night and wanted to try as many of the different al a carte restaurants as possible. We made reservations for almost every night on the first day (as recommended in previous reviews). Reservations were made with no problem for the time or around the time we wanted. The two Sian Kaan al a cartes (Alux and Makio) are far superior to others at the sister hotels Coba, Tulum and Akumal and I would recommend repeat visits. The quality of service and food here are exemplary and up there with the the best restaurants we have ever dined in. We booked Alux for the evening of our anniversary (and again on our last night) through recommendations in previous reviews. We were not disappointed! We had mentioned when booking that it was our anniversary and were presented with a rose petal covered table and a personalised dessert. This is the place to dine if your are celebrating a special occasion such as anniversary or birthday while you are away as they will go out of their way to make it special - especially Victor! We had breakfast and lunch at the buffet restaurant most days. The selection and quality of food is the best I have ever seen from an all inclusive buffet. We dined at the other hotel buffet restaurants on a few occasions when we were down at the beach and while nice, they do not offer the wide selection at Sian Kaan. The staff work so hard and I must make a special mention to Manuel from the buffet restaurant who looked after us during our stay. He was always exceptionally cheerful and his service was fantastic - he ran around like no-one else!

The hotel evening entertainment is better than standard hotel entertainment. We particularly enjoyed the synchronised swimming and circus acts.

The buggy service to the other restaurants, beach and hacienda is very regular. If you tell the driver the restaurant you are going to, he will drop you right outside.

We were very pleased with our room which was on the top floor as requested. Our room was spotlessly clean every day and the daily towel art a nice touch! The mini bar was also very well stocked!

The only improvements we could think of would be for better air con in the buffet restaurant and for the lobby bar to be open later. That said, the 24hour snack bar continues to serve alcohol all night so we would head there if we wanted to continue the evening. However, the premium spirits weren't available here as they were in the lobby bar.

All in all, the holiday was extremely good value for money and it is going to be difficult for our next holiday to live up to this one. We would love to return and will certainly be recommending the hotel. Thanks for a great stay Grand Bahia Sian Kaan.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
14  Thank Jade W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPSIANKAAN, Public Relations at Luxury Bahia Principe Sian Ka'an, responded to this reviewResponded 21 August 2014

Dear Jade,

We are glad that you and your husband had a good time celebrating your second anniversary at our hotel. Thank you so much for taking time to post your comments about it.

It is always great to know that our guests had a great experience enjoying the grounds, the amazing food, the a la carte restaurantes, the entertainment and the service of our staff.

Thank you also for mentioning the points where we can improve; be sure we will give proper attention.

We really appreciate your recommending us and it will be great to welcome you back in the future!

Kindest Regards,

Lizeth Arratia
Luxury Bahia Principe Sian Ka’an Don Pablo Collection

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