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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #9 of 22 Hotels in Akumal
Certificate of Excellence
Reviewed 20 February 2014

This property is very large. There are three hotels that you have access to and its a little intimidating when you first arrive. After a couple of days of looking at the map and walking around we figured out what was available. They also have carts that will take you all over the resort or the other resorts, so you never have to walk anywhere if you don't want to. The Akumal is a beautiful resort. The rooms are extremely beautiful, clean and comfortable. The staff are very kind and attentive to your every need. The food was amazing! You really have to visit the Sirenas pool bar and see Carlos. If you sit back and watch him for a bit, you will be amazed how hard he works and how efficient he is. He was absolutely great! We didn't get off resort much, only took the trip to Playa Del Carmen, which is offered by the hotel. Be aware of the jewelry store you visit and if you really want to buy something, you can really talk them down in price. Other people I spoke to enjoyed the many tours offered and they all sounded amazing! If you booked this resort, you will not regret it! We will definitely go back to this resort!

Room Tip: We stayed in building 56 which was close enough to both pools, the beach and the lobby and was quiet...
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  • Stayed: February 2014, travelled as a couple
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2  Thank MaeOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 21 February 2014

Dear Guest:

Thank you very much for your recent stay at Gran Bahía Principe Akumal. We are glad to know that we were able to make your trip a pleasurable experience.

Your comments about our facilities and staff are very valuable, it helps us to give a better service to our clients and keep striving for excellence. Thank you for recommending us and for thinking in come back, we will be honored to welcome you in the near future.

Please do not hesitate to contact us before your next arrival to make of your stay even more special.

Warm regards!



Bahia Principe Hotels & Resorts, your best hotel in Riviera Maya
Mario Enrique Moreno
Grand Bahia Principe Akumal

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3,883 - 3,889 of 9,969 reviews

Reviewed 20 February 2014

We have just returned from a 2 week stay at this hotel where we also got married! To start with the check in was fast & efficient & the welcome cocktail was great after such a long journey. We were a group of 13 in total but 2 arrived 3days earlier than us & were in the tulum the 11 of us all had our rooms upgraded free of charge the rooms were amazing with super queen sized 4 poster beds we also had a bottle of champagne a fruit basket & a beautiful flower arragement in our room! The rooms were spotless & spacious & on the beach we couldnt of asked for anymore! The hotel overall was fantastic we never had a bad meal & the choice on offer was brilliant especially travelling with children as this is usually a big concern for us. The waiters in the buffet reataurant were fantastic & always ensured we got either 1 table to seat us all together or 2 next to each other we couldn't fault their service!Our wedding was perfect from the beach location to all the staff who made it such a special day for us the wedding coordinators did a fantastic job & made sure everything was perfect the photographer was amazing & we have a beautiful album.We had our wedding meal in the dolce vita & the food was beautiful & the service was exceptional we couldnt of asked for anymore! I could keep writing more & more but I just want to say a big thank you to gran bahia for making our wedding and holiday a unforgettable experience we will definitely be returning next year

  • Stayed: February 2014
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5  Thank cpick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 21 February 2014

Dear TripAdvisor Member:

We would like to express our gratitude for taking the time to write your comments about your recent stay at Grand Bahia Principe Akumal!

We feel honored for giving us the pleasure to be part of your wonderful celebration, one of our goals is to create such an amazing experience for our guests and knowing that we could create this for your wedding make us be proud.

Your kind words will be share with our entire team; this is a motivation to continue working hard for our clients.

We hope to welcome you back again, so please contact us before your next arrival with anything you may need; it will be a pleasure to be at your service again!

Our best regards,



Your honeymoon in Riviera Maya with Bahia Principe Hotels & Resorts
Mario Enrique Moreno
Grand Bahia Principe Akumal

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Reviewed 19 February 2014

our trip was wonderful
this resort is very clean and very helpful we loved the pools and the beach and with so much to do there you never get bored
the rooms are very beautiful we had the golden package we did request the top floor and got the gound floor and we were way back in villa 71 but i still can not complain we will go back for sure
i do wish the 24 hour snack bar had a few more options :)
we did the golf and the explor i also swam with dolphins it was a great time

Room Tip: golden club akumal
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  • Stayed: February 2014, travelled as a couple
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2  Thank alicia r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 21 February 2014

Dear Alicia:


First of all we would like to express our gratitude for give us the honor to host you at Grand Bahia Principe Akumal!

We are glad to read this comments where you express the things you enjoyed the most during your holiday. Our main goal is to ensure the entire satisfaction of our guests that is why we take in consideration every suggestion.

Comments like yours are the best tool of motivation for all our staff.

We will be waiting for your next visit in order to create another unforgettable moment. Please do not forget to contact us again before your next arrival.


Warmest regards from Sunny Mexico!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal

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Reviewed 19 February 2014

fantastic hotel and resort very clean imaculate gardens ,villas with every facility drinks chocolates ,crisps excellent toiletries.coffee maker ,english t bags enough bottled water to bath in .friendly wild animals roam around ,pelicans dive into the sea.the mexicans are very friendly dine around resturants are brilliant but the main resturant is dreadful the food is always cold not much fruit this shocked me as a tropical country like this should have plenty ,if you want a banana you must ask for one service is very slow .dont book trips through the reps they are very exspesive dont buy at the welcome meeting have a look around.the reps were very helpful always smiling which must be difficult at times.thanks to amiee for the shower mat also help given by ryan and tom ,i needed to phone the uk every day i couldnt have managed without them ringing for me i travelled with first choice never again one small meal and a snack is not enough for a eleven hour journey the plane was dirty,the seat i sat in had a broken tv also the magazine rack was damaged and pressed into my lower legs the man in the seat behind would not put his seat up for the whole of the journey my light was also broken this aircraft is ready for a refit i thought i would calm myself with a drink but no only one drink so pleased to land in the uk.

Room Tip: high floor as the animals like to get to sse you
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  • Stayed: January 2014, travelled with friends
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1  Thank margaret d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 21 February 2014

Dear TripAdvisor Member:

First of all I would like to thank you for your feedback regarding your recent stay at our hotel Grand Bahia Principe Akumal.

Thank you for your comments about our facilities and services, we take every comment and observation as a learning tool to improve all our services, your kind word help us to work harder in order to reach the entire satisfaction of our guests.

We would be very happy to welcome you back in the near future so please do not hesitate to contact us before your next arrival. We are sure we will provide you a better experience.

Warm regards!


Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

This was our 4th trip to the Riviera Maya. We chose this resort due to its proximity to Akumal and the good reviews and were not disappointed. We would definitely return. Staff was very friendly and helpful. Buffet was good with plenty of choices. I can't imagine how anyone could go hungry at this resort.

The room was fine, about what we expected. We did have a problem with the minibar fridge not working, but this was quickly remedied. Housekeeping did a great job, no problems there. We stayed in building 57 and noticed that when in the bathroom, you can plainly hear the people in the adjacent rooms through the ventilation system. Since we didn't spend much time in the room, not an issue although I can see how it might bother some people.

We ate at two of the ala carte restaurants -- the seafood and the international. We were only able to get reservations at 9:00, which is late for us. At the seafood restaurant, our server seemed to be a bit overwhelmed and was very busy. We were not offered coffee or dessert after the main course.

The server at the international restaurant was outstanding and I wish I had made a note of his name.

All in all a good experience, I would definitely recommend this resort.

  • Stayed: February 2014, travelled as a couple
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1  Thank AB1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 19 February 2014

Dear TripAdvisor Member:

Thank you for taking a little bit of your time to write an amazing comment about the Grand Bahia Principe Akumal.

We are grateful to receive your wonderful words regarding the service received during your stay and your observations about our restaurant service, be sure all of them will be shared with our entire team in order to improve those areas and maintain the excellent quality of our resort.

Please do not hesitate to visit us again and please contact us before your next arrival to make it even more special.


Warmest regards,



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

It was a great experience, loved every minute. It is now a tossup between cruising
We found it very relaxing. Service and people were great. You may not be going to a lot of different places, but the atmosphere the grounds were wonderfully relaxing.
The only thing we found, was you must get to pool early to claim your lounges, by putting towels or bags down then breakfast, people were very respectful of this and things were safe. All in all we will go back. Food was amazing excellent choices and well laid out.

Room Tip: We enjoyed first floor, liked to look at the south exposure.
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  • Stayed: February 2014, travelled as a couple
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    • Cleanliness
    • Service
3  Thank Gay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 19 February 2014

Dear TripAdvisor Member:

On behalf of Grand Bahia Principe Akumal, Riviera Maya, we would like to thank you for visiting us.

We certainly appreciate your comments about the food and service received by our staff. We thank you for your observations about our pool area, this has been shared with the department involved in order to take the necessary actions.

Also, we are glad to know that you enjoyed your first time in our hotel, it is always a pleasure to know that we were able to provide an outstanding service. We look forward to welcome you back in a near future.

Please do not hesitate to contact us before your next arrival to create another memorable experience.

Kindest Regards from the Mexican Caribbean!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera
Mario Enrique Moreno
Grand Bahia Principe Akumal

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Reviewed 16 February 2014

I’m going to apologise about the length of this review but it was hard to convey what a great time we had in the resort by only writing a few lines. I always appreciated reading a detailed review of any hotel I am visiting and thought I should do so for the Grand Bahia Principe. We have just returned from 10 days of staying at this resort and cannot recommend it enough.

As we arrived at the resort we were taken by how grand the lobby is compared to other hotels in the area. Check in was quick and easy and we were in our room within about 15 minutes.

The room was beyond our expectations. We had sent a request in prior to our arrival for a top floor room. We were emailed back very promptly by Mario stating that the request had been noted but could not be guaranteed. To our delight we were supplied a top floor room in block 53. Not only that but this appeared to be an upgraded room due to having a very large four poster bed. On numerous occasions we passed rooms in our block on lower floors that the maid was cleaning and had left the door open. I couldn’t help but notice that these rooms all appeared to have standard beds. Despite what other reviews have mentioned, my partner and I found the bed extremely comfortable and slept like babies each night. The room was furnished with a flat screen TV and coffee machine. Each day our maid, Patricia, cleaned the room to the upmost standard. I can only describe the room as immaculate. We were greeted by towel art each day, sometimes using our Sunglasses that we had left in the room as props. My partner had sent an email to the resort a few weeks before our arrival stating that it was my birthday on one of our nights. After returning from a day trip I discovered that the maid had filled our room with balloons and made a towel art birthday cake covered in flower petals.

As stated in previous reviews the resort is huge but not quite as big as people have made it out to be. The walk from the Akumal Lobby to the Coba lobby was approximately 5 - 6 minutes if you walked briskly. The Tulum lobby was approximately 15 minutes if you walked and the Hacienda was only a few minutes walk from the Tulum lobby. They were trams that would go from each lobby every few minutes but on most occasions we chose to walk. It appeared that we were one of the few that did this as the tram drivers would always stop and attempt to pick us up, especially if walking from the Akumal to the Tulum and seemed slightly shocked when we refused.

I cannot express how clean and well kept the resort is. The sheer amount of staff you see working tirelessly on the maintenance and cleanliness of the resort is unbelievable. There was stark difference between this and other resorts we saw during our transfers from the airport and made us feel fortunate for our choice of hotel.

The beach is rocky and clearly man made in parts, with sand covering concrete. We found the Akumal section to be the quietest and where a sun bed could be guaranteed. The Tulum section appeared to have more trash floating in it and more seaweed. The Coba section was where the only beach bar was located and where the daily activities were conducted. This rightly so made it the busiest part of the beach. Despite this, the one barman making the drinks on a daily basis did an amazing job considering the amount of people he had to cater for and always did it with a smile.

We didn’t spend a huge amount of time around the pool but did enjoy the pool bar in the Akumal and Coba. We thought the Akumal pool bar was the nicest.

We tried 5 of the A la Cartes during our stay. The Tequilla restaurant was superb. Our waiter Miguel deserves a mention for being so attentive and offering great service. The food was excellent. We also went to Dolce Vita, which we found to be a bit on the average side. The grand Tortuga food was quite good but the service was pretty dire. The waiter kept bringing out the wrong food and forgot one of our deserts. This appeared to be down to a language barrier more than anything and actually made the night quite comical. We were lucky enough to be sat at the show table for Mikado and had an amazing night. The food was not too bad but the service and show were excellent. I would like to thank Angel Ricardo and Luis for being such great servers (and Angel Ricardo for supplying me with the mother of all hangovers for being so attentive in topping up my wine). Our favourite restaurant was the Arlequin gourmet. The food was extremely good but what really made it was our server Fernando. He clocked that it was my birthday from a badge that I was wearing then went out of his way to make sure I had the best night. He would top up my wine glass to the top every time I left it unattended, bought out a cake with my name on it and a bottle of champagne, then he and the other waiters sang happy birthday in the most out of tune way you could imagine. He was the best member of staff we met our entire time at the resort and a credit to the GBP.

As mentioned in the previous reviews the area is full of wildlife. There are various Coatis, racoons and Igunanas throughout the resort that seem extremely friendly and almost domesticated.

If you wanted to get out of the resort then it was extremely easy to get a tram to the Hacienda, then a Collectivo to either Tulum or Playa del Carmen for only 30 Pesos. The Collectivos were reliable and extremely easy to use with most of the drivers being extremely helpful.

There were negatives that I need to mention but I do feel that these were only highlighted due to how exceptional the rest of the hotel experience was.

The buffet could be very hit of miss. As most people have mentioned it does get repetitive despite having a theme each night. The theme mainly appeared to focus around a change of soup or some meat dish. The rest of the items were pretty standard throughout our ten days there (It was pretty good food though). The service would depend on how busy the buffets were at the time and who served you. On some occasions we received excellent service and tables were always cleaned promptly. On other occasions had to sit at a dirty table and on one occasion were not supplied any drinks throughout our meal or even acknowledged. This did happen only during the peak times and we found that having a meal slightly earlier or later remedied this. As all guests seem to head towards the beach in the day and then use either the Akumal or Tulum buffet, I would advise to go to the Coba at this time as the buffet is largely empty and the food plentiful. In the evening we preferred the Tulum buffet due to the ambiance of the area, topped off with an open air fountain in the centre of the room.

I would not hesitate to recommend the Grand Bahia Principe and my partner and I are extremely sad to be home after such a wonderful time.

Room Tip: If you want a room that is close to the lobby so that you can return for items without a trek or usi...
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  • Stayed: February 2014, travelled as a couple
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14  Thank Chunkyl0ver53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Public Relations at Luxury Bahia Principe Akumal Don Pablo Collection, responded to this reviewResponded 16 February 2014

Dear TripAdvisor Member:

We feel extremely honored to read this wonderful feedback of Grand Bahia Principe Akumal Riviera Maya!

On behalf of our entire work team I would like to express our gratitude for give us the opportunity to host you and make of your stay a marvelous experience. All our services are focused to satisfy our guests’ needs.

We are thrilled to read that you enjoyed the service provided in our themed restaurants and in your room. Thank you so much for your kind words about our staff, rest assured that we will share with all of the persons mentioned this review.

Your comments are very valuable; we take every word as a learning tool to improve those services that our guests make us see and where we need to work harder to maintain the quality of our hotel.

We would like to invite you to visit us again in the near future, we are sure your next visit will be even better than this, please do not forget to contact us again before your next arrival.

Kind regards from Sunny Mexico!



Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.
Mario Enrique Moreno
Grand Bahia Principe Akumal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Address: Carretera Chetumal - Cancun Km 250. Mexico | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#2 Casino Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#8 Spa Hotel in Akumal
#8 On the Beach Hotel in Akumal
#9 Luxury Hotel in Akumal
Price Range: £174 - £379 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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