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Reviewed 19 June 2016 via mobile

Great hotel the staff are so friendly and always have a smile for you. The hotel is immaculately clean, the grounds are well kept. Food in the buffet restaurant is brilliant lots of choice even in the kiddies corner. The choice of restaurants is out of this world from Japanese to Brazilian. Rooms are a good size and cleaned to a high standard, the maid noticed a wedding anniversary card on display and decorated the room out with balloons.
I've been to a lot of hotels around the world and I will say this is one of the best if not the best I've stayed at.

Date of stay: May 2016
Trip type: Travelled as a couple
3  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Relaciones Públicas at Luxury Bahia Principe Akumal, responded to this reviewResponded 22 June 2016

Dear Guest,

On behalf of our team we thank you for taking the time to put together the details of your vacation experience at Luxury Bahia Principe Akumal Don Pablo Collection.

We deeply appreciate the time you took to share your valuable comments about the food at the restaurants, service and the special decoration in you room.

It was an honor for our entire team to provide you with excellent service as our philosophy is focused on our guests’ satisfaction.

We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- )


Sending you our best regards,

Geraldine Luna
Luxury Bahia Principe Akumal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2016 via mobile

I cannot praise this hotel enough, the hotel was extremely clean and well kept with beautiful gardens. The staff from the gardeners, cleaners, bar staff and restaurant staff where so friendly and helpful, we stayed in villa 48 room 12 which was very large with a massive bed which was so comfortable this was in such a good position with everything on your door step. We celebrated our silver wedding while we where there our butler decorated out room with balloons and rose petals which looked lovely when we returned to our room. The a la carte restaurants we visited which was the dolce vita, Arlequin, Rodzio and Alux where all amazing but saying that the buffet restaurant was really good with so much choice to pick from. The shuttle service between all the hotels was great. I cannot say how much we enjoyed our holiday at the Akumal, and cannot wait to go back (very soon I hope).

Date of stay: May 2016
Trip type: Travelled with family
3  Thank 414sandraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Relaciones Públicas at Luxury Bahia Principe Akumal, responded to this reviewResponded 22 June 2016

Dear Guest,

First of all, we want to thank you for your comments and positive feedback regarding our hotel and services, it was a pleasure to welcome you and we truly hope our services have being up to your expectations.

Thank you for sharing your timely observations regarding the better options for some travellers, be sure that we endeavor to take care of all kind of guests and make them feel comfortable.

Thus, our sister resorts will be glad to welcome you or them in the future, as much as we will. Thank you for your visit and we wish you a great day!

Kind Regards,

Geraldine Luna
Luxury Bahia Principe Akumal Don Pablo Collection

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Reviewed 18 June 2016 via mobile

I can't say enough how wonderful a resort this is!

We stayed in villa 83, room 119 for a week. It was clean, spacious, and comfortable! We had a king size bed, where my wife, myself and young daughter slept and a sofa bed where my older son slept. They would have included another bed but we declined as we were fine with the setup. It was a great location. It was quite quiet and it had a partial view of the ocean and the infinity pool from our balcony. It had a fully stocked mini fridge, a two person jacuzzi, a double sink, a flat screen tv, a lot of space for clothing and they even provided slippers and robes for all of us.

All the pools were kept clean and the temperature was always warm and comfortable. We spent most of our time in the activity pool. All the pools had bars beside them except the main pool near the lobby had the swim up bar. Carlos, the bartender, at the activity pool bar was fantastic and Ana Marie, the waitress, made sure all the guests were never thirsty.

The staff was just incredible. Our villa had a host/butler who helped with any needs of the client. Darwin and Freddie were incredible with providing assistance to all the guests there and maintaining a smile. We were celebrating my wife's birthday there and Darwin spent some time making a special birthday theme in our room! We really appreciate him for doing that! The crew at the activity pool, Jorge, Ricky Martin (don't know his real name), Roberto, Leo, Tony, and Salid made sure everyone there had lots of fun and kept us busy! We already miss those guys. We won a lot of tequila so we have something to remember them by! Our waiters Ana and Ivan at the main buffet in Akumal were really friendly and just a joy. Each morning we were always greeted by them and they just added to the perfection of the trip! We had breakfast twice at Los Corales, the outdoor restaurant by the infinity pool, one of the most picturesque places to eat there. Carla the hostess was very nice and made breakfast by the ocean even better! This is by far Bahia Principe's most incredible feature - their wonderful staff. There was very little to complain about, but they made any problems even smaller. We'll be coming back just to see them again!

The food was great at the main buffet in Akumal. There was always a lot of selection and it was always fresh and fully stocked. The counters and floor were quite clean despite all the people coming through. Our favourite specialty restaurants were Tequila (Mexican), Don Pablo (fine dining), and Arlequin (fine dining). I would suggest reserving them as soon as you check in. I went directly to the guest services area where Antonio greeted us and expertly helped me. We found out he had the same birthday as my wife and he was able to make it an even more special event at Arlequin's where they made her a special cake. We'll never forget that dinner.

For anyone concerned about the travel from the airport to the resort I would suggest a private transfer. We took Canada Transfers and they provided travel there and back. We also took a Colectivo, which I consider their public transport, to go to the nearby city of Playa Del Carmen. It was only 35 pesos one way per person. We felt very safe and they picked us up at the gate of the resort and dropped us off two blocks away from the famous 5th Ave in Playa Del Carmen.

For souvenirs from the resort, Bahia has shops at each of their lobbies, but they also have the Hacienda which has nightly live entertainment and small shops where you can try to make a deal. We paid them full price as many people there need this as an income.

As for nightly entertainment, there was plenty like the Circus show, the Michael Jackson tribute and the Magic show. Unfortunately, we were so tired everyday from our activities we never got to see them! We'll try on our next visit.

My family and I enjoyed ourselves immensely! We were very sad to go and made sure we said "Hasta luego!" to everyone we met there. I've already started looking up deals there for our next trip. I would highly suggest this resort to anyone interested in truly experiencing a "break".

Date of stay: June 2016
Trip type: Travelled with family
3  Thank FryGuy1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Relaciones Públicas at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 June 2016

Dear Guest,

What a fantastic comment you have shared! We are extremely happy to know the magical experience you had during your vacations with us!

This is the kind of feelings we really want in our guests, thanks to them we are one of the most popular hotels in the Riviera Maya.

We would like to say Muchas Gracias for your kind words about the services available. This is our motivation to continue exceeding our guests’ expectations.

Thank you for mentioning our staff, they have already received your congratulations.


Be sure we all will be waiting your next stay in paradise; it will be wonderful to serve you again!

Our best regards from sunny Mexico,

Geraldine Luna
Luxury Bahia Principe Akumal Don Pablo Collection

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Reviewed 18 June 2016

Just returned from a great holiday at the Akumal resort , having previously visited mexico numerous times we did say that we wouldn't return but the reviews for this hotel were particularly good, so we decided give this one a go . what a great choice we made ,The Flight - flew over on the Dreamliner from Gatwick on the 2/6/16 and we were impressed with additional legroom etc we're not excactly small people but given that we flew cattle class we were impressed with our comfort and flight complimentary drinks etc . flight home however far less impressed, cabin crew were useless offered a drink twice had to ask for cups for our coffee as they forgot them and they were just generally unpleasant compared to flight over .
transferred to our hotel coach for a 2hr transfer but when we arrived at the hotel we soon realised it would be worth it ! check in staff were very pleasant offering cooling drink and cold chilled face towels, we were allocated room 4925 centrally located to most main things very comfortable room fully stocked bar and coffee maker etc , then we met our butler Antonio and nothing was to much trouble for this guy even offered to iron any clothes etc even unpacking ! decorated our room on our anniversary night with rose petals and balloons etc what a lovely guy he was Thank You Antonio . Food at the hotel was very good we ate 8 times in the a la cartes missed one evening meal as we were on a trip and the other occasions we ate at the buffet , all were exceptional quality of the food was verygood the Arlequin Brazilian and Dolce Vita being our favourites . we always preferred the beach life and loads of swimming and snorkeling there never seen so many fish , this is one hotel we are definitely going back to we loved every thing about it , well almost, sadly our only downside was on just a few odd moments in the buffet at lunch and at Dinner in the evening foul mouthed young Canadians probably collage students swearing loudly in a reasonably quiet restaurant in very close proximity to various aged children and nothing was done about it despite the disgusted looks of other guests . lastly there is just one other person to mention his name is Perpetuo and he is the most professional waiter which I have ever had the pleasure to meet this guy did nothing but smile even when a lot of other guests were clearly quite rude to him well in my own language 'Ddaiown Diolch Butt' or thank you very much mate . and thank you Bahia principe Akumal for a great holiday .

Room tip: High floors always good
Date of stay: June 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
4  Thank MabelJonesbarry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Relaciones Públicas at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 June 2016

Dear Guest,

For all the staff it is an honor to let us know about your marvelous vacation at the Riviera Maya.

We feel very happy to know that you had an amazing time on your first visit to Mexico and that we could fulfil all your expectations.

We deeply appreciate the time you took to share your valuable comments about the Food, beach area and our butler service. Your honest opinion can be a valuable reference for other customers who are thinking to stay with us.


We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. ;- )

Regards,

Geraldine Luna
Luxury Bahia Principe Akumal Don Pablo Collection

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Reviewed 18 June 2016 via mobile

As a family of four we were fortunate enough to stay here earlier in the month.

Hotel: Immaculately kept from the bars, to the restaurants, to the grounds. Staff work tirelessly with a smile to keep everything ship shape and impeccable. Incredibly polite and eternally helpful with nothing too much trouble. Weather was constant sunshine with a welcoming breeze off of the sea. One rain shower that everyone was secretly happy to watch rollin from the sea and soon passed whilst everyone was happy to remain out in. Never once did it feel crowded. With the hotels immense size swallowing up the guests it largely felt like a village rather than a hotel. Wildlife and fauna around every corner, it adds to what is already a relaxed atmosphere. Trolleys make light work of getting around the complex with staff constantly stopping and offering lifts.

Food and drink: Enough a la carte restaurants to visit a different one each night for most holiday makers (book early, on your first day). Massive selection of food in the buffets and a fantastic array of branded drinks/cocktails etc. Quality was good although food was served with a 'warm' temperature at best.

Facilities: Swimming pools were fantastic. Again looked after day and night. Everything kept clean. Never cold and beautifully spread out with different style pools to suit every type of person. Some well designed quieter more secluded areas and no shortage of sun-beds regardless of time of day.

Beach: Again, couldn't be faulted. Some areas open to the sea and the waves and other areas that have protection barriers creating a much more settled mill pond area filled with fish and great for the kids. Plenty of sun-beds at all times. Sea was constantly a comfortable temperature and make the point of using the paddle boards, kayaks and snorkelling gear provided for an hour foc by the hotel.

Rooms: Perhaps the only thing I would describe as average. Clean and looked after, well presented although slightly dated. Smallish beds and wifi where only two devices can connect, not ideal for a family of four but with enough attractions at the hotel there is no real reason to spend much time in your room.

Date of stay: June 2016
Trip type: Travelled with family
1  Thank davemZ5535DL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPP A, Relaciones Públcas at Luxury Bahia Principe Akumal, responded to this reviewResponded 20 June 2016

Dear Guest,

Thank you so much for your visit during May of this year, it was a great pleasure to host you and create wonderful memories in your life due to our outstanding services.

We appreciate profoundly the description you make about the beach, bars, restaurants and food, it is our duty to offer several options for the different likes of our guests and we are proud to receive your recognition for our efforts.


Allow us to tell you that we will be so happy to host you once again in our hotel, this way you will enjoy our new Luxury services, do not hesitate to contact us before your arrival date.

Our best regards!


Geraldine Luna
Luxury Bahia Principe Akumal Don Pablo Collection

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