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“Gotta Love It!”

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Luxury Bahia Principe Akumal Don Pablo Collection
Ranked #7 of 23 Hotels in Akumal
Certificate of Excellence
Maxwell,On
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Gotta Love It!”
Reviewed 28 April 2010

We arrived late and ended up in the wrong lobby. We were suppose to be in the Royal Golden Club Lobby. The bell boy quickly loaded our lugguge into the golf cart and transported us to the RGC lobby. We were greated with smiles and drinks. When we arrived to our room I was so happy to see that the room had a king size bed, a double bed for my 14 yr old and and the sofa made up into a single bed for my 8 yr old. Already made up and ready, they had thought of all the details. Our room was cleaned and stocked daily. We were on the 2nd floor close to the ocean so we had a very quiet room with no noise from neighbors.
The resort is perfect. Lots of trees with great landscaping. You can see the ocean from the pools. The ocean has sands bags which blocks alot of the waves so swimming is safe for kids. The snorkleing is great right off the Alumal beach. Take you water shoes as there are some rocks and corel. I was able to see may fish I had not seen before. We loved the A La Carts. The Mikado was the best. Each night after dinner we drove on the golf carts around to the other 2 sections, Coba and Tulum. I believe that the Akumul section has the best pools and beach as we love to snorkel. We plan on going back. I would recommend this resort to anyone. We have been to DR and Cuba and always stay 5 star. This resort tops them all.

Stayed April 2010, travelled with family
Helpful?
3 Thank stewartstravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Calgary, Canada
1 review
Reviewed 27 April 2010

This was our 8th time at this resort. Staff were exceptional and very accomodating to our requests.

  • Stayed April 2010, travelled with family
    • Value
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Helpful?
Thank DCHadley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manitoba
Level 3 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 April 2010

I travelled to this resort for a 3 night getaway April 17-20 with two other friends (would have loved to stay longer but we are all mommies with little ones and it was our first solo trip away from our families in a while!). We got a great deal with our flight via Westjet and booked the Coba on the recommendation of my travel agent. We were upgraded to the Akumal upon arrival.
I've flown into Cancun's airport a number of times and things have always gone smoothly but this time around was a gong show. About 8 flights arrived all at once and so tons of people were randomly joining the red light/green light line which set off quite a few nasty exchanges of words. We took it all with a grain of salt but we were definitely in the airport for close to two hours! For the first time, I had a separate resort transfer via Ibero and it was fantastic to go straight to the resort without any stops for only $40cdn round trip.
When we arrived at the Coba, it was storming and had been for the past few days so they offered us an upgrade to the Akumal Golden Club (saying in case it kept raining, at least we could look at the beach, lol!) They offered us one of the two buildings right on the beach which was fantastic of them but we settled for building 80, further away, so we could have two double beds instead. The upgrade was great - our safe was free, robes/slippers/beach towels in room, free internet and services at the club golden, an extra a la carte and had we stayed over a Thursday, free tickets to the Mexican fiesta.
Our room was great. It was on the ground floor and we felt very safe there. We didn't notice a musty smell while there but I did smell it once I got home! The beds are hard but we still slept well after all the fresh air and sun. We only had coolish showers once, amenities in the room were great and we were impressed with the great selection in the mini bar (two kinds of juice, 4 kinds of pop, beer, water, snacks) and our prompt cleaning service mid-morning. Our room was further from the beach but it still took less than 5 minutes to walk anywhere and the jacuzzi pool was about 30 seconds away - score! We did have one weird jumping bug in our room, kind of like a grasshopper but we weren't overly freaked out about it - it's very reasonable to expect a bug in your room on the main floor in Mexico! Saw two mosquitoes the whole trip.
Despite what people say, there is a lot of signage to direct you. There are large maps here and there that show where you are as well as low signposts at any junction in the paths to tell you what rooms and buildings are in each direction. Unfortunately, there is no personal guide for each person, lol!
The food was great. Almost too much selection at the buffets. We ate at the Akumal one night, the Coba the other and found the Coba bigger, more dessert selection and noted the cool kid's buffet. Service was fine at both. Ate breakfast at the Cozumel and a beach front building, both were great, nice atmosphere but the Akumal was overwhelming for breakfast as well. Ate lunches at the beach side small buffets but went into Akumal lobby the last day and it was the only time we thought a restaurant was packed. Our one a la carte was at Arlequin and we loved it, especially the caviar to start compliments of the chef! Snack bar by the beach was great - food always hot and yummy! I definitely ate my fill of guacamole. I had some stomach troubles on the way home but kind of wondering if it was more of a flu than food related. Enjoyed the drinks, as well and thought the self serve slushy (bottles of rum/vodka to mix if you want), beer, drinks and icecream were nice touches. Never waited long for anything. we tipped and could tell is was appreciated but never really found it busy enough anywhere for us to notice a difference in faster service, etc.
Grounds were beautiful. Always lots of people maintaining it. Iguanas EVERYWHERE! Kids club looked a little dilapidated - such a big resort could really use a decent playground! When we have been other places with our kids, they spent a good hour or so each day running around playgrounds. Pools were great - activity pool was noisy but it's the activity pool! The meandering free form pools were beautiful and relaxing - loved the jacuzzis and shallow shelves to sun in the water. The towel game is definitely an issue but we didn't sweat it, still always found chairs somewhere. Wandered over to Tulum and their pool was even better! The beach was nice enough, not as picturesque as the one on the Tulum side due to the sandbagging but on the other hand, that made it great for kids.
We were really impressed with the prices in the lobby gift shops and at the hacienda. I've shopped in playa before and it was very comprable, especially since you didn't need to spend the time and money (although it's cheap to get to playa) on top of your purchases. Since we were there for such a short time it was nice to pick up treats for our kids right in the comfort of the resort.
Some people complain about the trolley service but it isn't bad at all. We found through the day, they came very frequently. You had to wait a little longer earlier in the dinner time but that made sense because so many more people were out and heading to the same destinations for reservations at the same time. It was beautiful in the evenings, so we just allowed for a bit of extra time and enjoyed the air. It was also fun to hop on a trolley and check out the other resorts. We discovered the neat little boardwalk of 5-6 shops by the Cozumel restaurant in Coba and bought most of our goodies there.
We only had two small complaints. The first was that they had no record of the dinner reservation we had emailed to make and was confirmed a week in advance (wanted to get our first choice as we were only there for 3 nights). I forgot to bring the reservation number, of course! We ended up getting in somewhere similar a little later so it wasn't a huge issue in the end. The other complaint was with our check out. There was a group of about 10 different parties ahead of us and at least 10 behind us all changing money at the same counter as check out. I don't know how they were changing the money but we literally waited an hour in line to check out with two people serving those 10 parties. We didn't check out until after 1pm! They knew it was their fault, though. I can understand serving people for currency exchange at the same time as check outs at other times in the day but not right around noon at the actual check out time - they should have a separate line for that segment of the day.
Anyways, loved it, loved it, loved it. Can't wait to go back!

  • Stayed April 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank steinn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherwood Park
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 April 2010

We stayed at the Akumal with friends and we very disappointed with our choice of resorts. The buffets eventhough they had a good selection, the food that was serviced was at best lukewarm. The ala cartes were acceptable and the only place where we found we could get hot food!

We paid extra for the Royal Golden and were told that the mini bar fridges were re-stocked daily but the only way we could get staff to re-stock was if we left at least $2.00 in the fridges. Our friends went 3 days complained about their room not being re-stocked only to be told that it was every second day. The staff was unfriendly and not the least bit concerned with our complaints.

One positive note was the staff at the buffets. They were friendly and always there to refill glasses, etc but that could be due to our daily tipping and seating at the same table for the entire trip.

Would I recommend this resort to my friends...no. I think the Akumal is past its prime and after the 2 hour bus ride and the lack of any real friendly staff when we checked in I would never go back. Best to look for a different resort.

  • Stayed April 2010, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank Sherwood_Park_Clover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 April 2010

We stayed at GBP Akumal the week of April 17-24, it was a wonderful resort with excellent amentities. After travelling many times to all inclusive resorts in the Caribbean and Mexico, I would say this was one of those places that really feels like a home away from home. In that I mean that the food was high quality, the rooms/grounds were well kept and very clean and the standards were very high. It was really a 4+/5 star hotel. Mexico resorts tend to offer better food than others elsewhere so for those that think food is important, this resort is for you. I enjoyed the food, but really ate too much. :)
The entire resort/complex is beautiful and you may choose to stay at your own resort or travel to the other resorts on the property. It is a huge property, but if you stay on your own resort everything is walking distance...even from the gold rooms (where I stayed). If you are older, the shuttles help get you around and can be great during the rain season (to keep you dry in the evening for dinner). It only rained a few times during our stay and it only lasted a couple hours in the evenings. The beach is lovely here, but beaches in Cuba and Punta Cana are larger and more beautiful. Don't get me wrong, the beaches are well worth it, just smaller thus busier/crowded and not so aesthetically pleasing. The tropical fish are swimming in some areas and this is a real bonus for young children and adults who like to see the fish. The pools were amazing...could not have asked for a nicer alternative to the beach. Children will love the pools because they have shallow areas for the very young (ankle deep) and they wind around and offer many little areas. The drinks were made well and bartenders were mostly friendly, but sometimes too busy (beach bar especially). In general, the staff were ok, some were great and some could have used some customer service training. In particular the female Manager that was working in the Golden Club could have learned from the other staff...they were much friendlier than her and she was supposed to be the manager. Overall, this resort and its services offer everything you could ask for in an all inclusive vacation. For those travelling south to an all inclusive resort for the first time or those people who are very picky, this should meet your needs. The resort exceeded my expectations and I plan to return one day when go back to to the Mayan Riviera. One tip...make sure you take a day trip or two to actually see this area of Mexico a bit. The Mayan ruins are very interesting and there are plenty of eco-tours available. You don't want to miss what Mexico has to offer...it's not all about pretty resorts. :)

  • Stayed April 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank ketez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vernon, Canada
Level 4 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 25 April 2010

This resort is big; however you don't have to see it all in one visit. We mainly relaxed on the beach. Did a lot of snorkeling, there's lots of fish. The resort grounds are extremely well maintained. The rooms are clean; however with the high humidity they do smell musty. We had villa 66 ground level, I would have prefered the 3rd level, this way we could have opened the balcony door in the evenings. There's lots of activities at the pool. We met a lot of great people from different parts of the world. This resort seemed to mostly Canadian visitors but we did meet people from the US, England and Poland. The food was good but after the 7th day it seemed to be the same. Tip the bartenders and they will remember you. Went to Xel Ha one day, it was amazing but you do need more than a day to see it all. My son swam with the Dolphins and will remember it for the rest of his life. I booked Xel Ha on line and took a taxi, it was worth it. At the resort have the bell boy call a taxi and in less than 5 min he was there. On the way back taxi's are waiting for passengers as you leave; however you have to go to the ticket office first to get s chit for the taxi; Xel Ha needs there cut. Took a taxi to Playa Del Carmen for a morning. 600 peso's there and back and they will wait for 3-4 hrs, we kept going back to the taxi to drop bags off in the trunk. We also took a taxi to Akumal Bay (30 peso) and swam with the turtles, we didn't book a snokeling tour we just took our own and swam out in the same dirrection as the tours. We will be going back next year, this was an incredable vacation with a lot more to see.

  • Stayed April 2010, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Hawk69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
1 review
Reviewed 25 April 2010

The staff was friendly, entertaining and extremely humorous, the entire resort was very well maintained and the rooms were clean and spacious.

Food at the buffets was always fresh and very tasty and the a le carts were great.

The sand at the akumal beach was a little rocky and became uncomfortable to walk on but as you walked towards the tulum beach, the sand became a lot softer. Also, there were areas in the water that was surrounded with rocks which hurt if you didn't see them.

In terms of vacationers at the resort, there were mainly couples (of all ages) and many families.

I recommend this, and any of the Bahia Principe resorts (I have also been to one in Punta Cana and it was awesome as well). You will definitely get your moneys worth!

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank BBP_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Akumal Don Pablo Collection

Property: Luxury Bahia Principe Akumal Don Pablo Collection
Address: Carretera Chetumal - Cancun Km 250. Mexico | Cancun Km 250, Playa Aventuras, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Akumal
#4 Romantic Hotel in Akumal
#5 Family Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
#7 Luxury Hotel in Akumal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Luxury Bahia Principe Akumal Don Pablo Collection 4*
Number of rooms: 758
Official Description (provided by the hotel):
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin ... more   less 
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Also Known As:
Gran Bahia Principe Akumal
Bahia Principle
Bahia Principe Mexico
Gran Bahia Principe Hotel Akumal
Mexico Bahia Principe
Bahia Principe Tulum
Grand Bahia Principe Akumal
Bahia Principe Riviera Maya
Bahia Mexico Principe
Akumal Gran Bahia Principe

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