We went on our honeymoon here for 12 nights in November 2013.
I want to get the bad stuff out of the way first and end on the good stuff.
If I were to be really picky I would say the décor could have been better, get rid of the dark wood and terracotta everywhere but that's personal taste. Everywhere was clean and well maintained, that was the main thing.
I did notice there was only cold water in a lot of the public toilets around resort which needs addressing. You cannot wash your hands and kill germs in cold water. Especially as most of these toilets were at or near the buffet eating places. Again the toilets were always clean and well stocked though, just needs hot water.
Internet connection and speed could be improved.
Location wise, the beach is lovely and its well placed to get to Playacar which is a more touristy resort not too far away. However, don't expect to walk out of the hotel into a tourist area. Everything is very much catered for in the hotel. Not a bad point as such, just something to be aware of. If you want to walk straight out of your hotel into a mcdonalds or local shops then go to PLAYACAR. If you want to spend a lot of time around your resort but maybe spend a couple of days out and about go to grand palladium.
So as you can see, not much to worry about at all.
And onto the good stuff,
A large resort style hotel that consists of 4 separate lobbies, several pools, several different restaurants from beach bars to buffets to restaurant's, 2 theatres and many numerous bars.
The rooms are all dotted all over the resort in small apartment blocks or villas.
We enjoyed our time here, its not too pompous to feel on edge but at the same time there was no riff raff/the usual family from hell to spoil the atmosphere. There was only a handful of English when we went but a lot of Canadians, who were loud and liked a drink but the resort was big enough to escape them if you wanted to.
We were generally impressed with the food, there was always plenty to choose from and it was usually fresh and hot. We did try the American grill house twice and the Brazilian restaurant once. These are 2 separate restaurants next door to each other but share the same kitchen. The food on the first 2 times tasted nice but we did get ill both times. The third time we went to the American grill house and ordered the pork ribs. We got twice the amount than we did the first time with lashings of sauce and as soon as I cut into them I could smell they were off. I did taste test 1 mouthful and they were definitely off. However, we were fine eating at the buffets and beach bars, which I must reiterate did really nice food, often giving out hand gel etc when you entered.
The resort was really clean and tidy all around, staff were the friendliest and most helpful of anywhere we had ever been.
Even though we were on our honeymoon we only got given a standard room but it was large and clean and we were more than happy with it. Our cleaner in villa 1 was superb, clean towels daily, new toiletries, freshly stocked mini bar daily.
The pools were all superb, plenty enough beds to cater for everybody. I didn't see much reserving of sunbeds etc. We particularly liked the white sands pool or the adult pools, although many a day was spent down on the lovely beach which was as you'd expect it to be. We were also lucky enough to see the brand new kids pool get opened while we were there which is the best kids pool I've ever seen. Top marks to the hotel company for spending money on this addition.
We did have a couple of rainy days which gave us chance to escape to the spa which was fantastic. I have paid a lot of money to go into much worse spas on previous holidays. This one was lovely and clean, with lots of different saunas, Jacuzzis, steam rooms etc all for free. Really nice addition to the resort, and you must try it while your there.
Onto the night time and the entertainments team are brilliant, the pirates of the Caribbean show being our favourite, so good we watched it twice. The rock night was also very good, even if the music is not to everyone's taste you can still appreciate how good the band and singers were, supported by the awesome people of palladium.
So, thanks to all at grand palladium for our honeymoon, we really enjoyed our stay.
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Grand Palladium Colonial Hotel
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Palladium Colonial Resort
- Grand Palladium Spa
- Grand Palladium Colonial Resort & Spa Riviera Maya, Mexico - Akumal