This was our second time staying at the resort after loving the holiday last year. However we are disappointed this year and will not be returning. As returning customers we asked for a room in the kantenah section. We were told no & were given a room in colonial. The lamp shades were torn & very old TV in room. Not what you would expect from a 4 star hotel.
Food in buffets- some of it cold
Drink service in buffet. Poor! Could sit for a meal without being offered drinks.
Ribs & more - starters had to be sent back as were cold.
Outside buffet- found screw in pasta dish. Took 2 days before anyone offered us anything.
Mini bar in rooms - only topped up with 1/2 beers. Had to ask reception 5/6 times for 4 beers to be put in room.
Power cut 3 times in 1 week. This resulted in key cards not working. Then systems were down so could not get them re-set. We were planning on returning to this resort next year but I think we will be trying somewhere else.
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
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- Also Known As:
- Grand Palladium Colonial Hotel
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Palladium Colonial Resort
- Grand Palladium Spa
- Grand Palladium Colonial Resort & Spa Riviera Maya, Mexico - Akumal