Let me start by saying I have been to the Xpu Ha Palace and Iberostar Tucan, and the Grand Palladium is by far the best. By way of background, I travel with my wife, three kids, my two parents (70's) and my brother-in-law's family.
After two trips to mexico (Xpu Ha and Tucan) I was very unhappy with the food. At the first two the food was horrible. Breakfast and Lunch are always ok, but dinner was terrible.
At the GP, the food was very good. The buffet had new items every night, and the restaurants were great. I own a restaurant, so I can be picky. We ate at the Japanese and Steak House. Both were very good.
Also, this was the first resort that actually was able to place all of our rooms close to each other. We were all in the same building on the same floor.
Here are some tips:
Contrary to what many of the reviews say, I would stay on the Colonial side. There is much less walking. Also, I e-mailed the resort and asked for an upgrade to a jr. suite. The resort upgraded all 3 rooms at no charge. It may have helped that I let them know that I was not happy at the other resorts. Also, ask to stay by the pool. There were many buildings that require alot of walking, but if you are by the pool everything is close by.
There is a Friday beach party. We arrived on Thursday and all the reservations were taken. If this is the case, simply go to the beach on Friday afternoon and speak with the man in charge. Be very nice and offer him some money for a table. I gave him $20 for a table for 10. We had no problems. While I was talking to him, before I even offered him any money, another individual came up in a rude way and tried to get a table. The manager told him there was no way he could get a table. Its amazing what being polite can do.
Also, this was the first place were at night every bar had a small band playing. Very nice touch.
There is construction going on on the Colonial side, but it never bothered me. There are no waiters serving drinks at the pool. At the other resorts it was nice to be able to not have to get up to get a drink. No room service. The pool is too deep. It is 5' deep accross the pool. There is a place for kids though. The bus ride to the resort takes 1 1/2 hours.
Overall, the staff was much more accomodating that the other resorts I have been to. I would definately go back. Just be sure to request a room near the pool. I also called 2 weeks prior to coming to talk with the front desk. I told them we had small kids and elderly people who couldn't walk far. It seemed to work.
Lastly, for those who have not been to the Mexican all inclusive, all the nicer resorts are beautiful. So the reviews about the marble and appointments, forget about. Wherever you go will be beautiful. My biggest concern is the food and this was the best place to go.
- Official Description (provided by the hotel):
- The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Expedia, 5viajes2012 S.L., TripOnline SA, HotelsClick, Hotels.com, Evoline ltd, HotelQuickly, Cancelon, Ebookers and getaroom.com so you can book your Grand Palladium Colonial Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Grand Palladium Colonial Hotel
- Hotel Grand Palladium Colonial
- Grand Palladium Mexico
- Palladium Colonial Resort
- Grand Palladium Spa
- Grand Palladium Colonial Resort & Spa Riviera Maya, Mexico - Akumal