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“Amazing!”

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Grand Bahia Principe Tulum
Ranked #11 of 23 Hotels in Akumal
Certificate of Excellence
Moose Jaw, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Amazing!”
Reviewed 21 March 2014 via mobile

A week in paradise! Ignore the negative reviews from a few people on this resort. The grounds are absolutely breathtaking, the staff is awesome, the food is great, the rooms are comfortable and nice... You are in for a vacation in paradise!

My wife and I have already started looking at a return trip next year.

Stayed March 2014, travelled as a couple
Helpful?
5 Thank BubblesMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 22 March 2014
Dear TripAdvisor member:

On behalf of the staff and management of the Bahia Principe Riviera Maya Resort, we would like to thank you for letting us know that we have exceeded your expectations.

At the Bahia Principe Hotels & Resorts we take pride in offering our guests comfortable accommodations and the very best in food and beverages.

We hope that you will not hesitate in returning in the near future and we will have the pleasure of welcoming you again.

Kindest regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 March 2014 via mobile

Just got back from GBP - Tulum, another great trip, our second time in a row. I find it very hard to find a bad thing to say about this resort and wish to express what a great experience we had, again.
This is a complex of three resorts, Tulum, Coba and Akumal all of which you have full access to. There is a forth, Sian Ka'an which is exclusive or premiere, that you can book at, however It is across the highway. Golf carts take you from each resort to the other, sitting up to approx 16-20. We rarely had to wait longer then 5 minutes for a ride.
Both Tulum and Coba resorts are on the Beach with Akumal behind Coba away from the beach. The beach in front of Coba resort is the busiest, lots of Palapas, lots of people, big beach, snorkelling is good, lots of fish to see. The beach in front of Tulum a quieter, still lots of Palapas, never a problem finding one, beach is still big, but smaller.
You will have approx 11 A la carte restaurants to choose from, and either have 3 or 4 nights to book. We found everyone to be good, Don Pablo seems to be most popular, and the Japanese one was hard to get seating at the cooking tables. The buffets, all 3 of them, are very good. They are very large and offer so many choices. TIP - we found going to a different buffet revealed different choices that we may have overlooked by just staying at the same one. For some reason we liked Akumal buffet the best.
The rooms are all ok. There is not much difference between a suite and standard room. Suite a bit bigger, with a lounge sofa and has a true King bed. The standard room has two queens pushed together. Suites seem to be higher up with better views. TIP - let the water run for awhile, sometimes takes awhile for it to get hot. Get a lock at the desk when you check in for the safe, it will fit a tablet size, if you twist it in, and then the tablet will lay flat in the bottom. No charge for the lock, only a charge if you lose the key, $40. The fridge is restocked every day, we brought a few cans of beer home, hmmmp, just a few.
Don't know how good the Paid Wifi is, apparently available anywhere on the property. There is free Wifi available in the lobby for max 1 hour, continuous per day. Meaning the moment you accept you have one hour, no saving time for later in the day. TIP - you have one hour at each of the 3 hotel lobbies, maybe more if you go to other Wifi zones like the Tequlia lobby. Reception was good at each lobby.
Playa de Carmen is 30-40 minutes away, and fifth avenue is where everyone goes to shop, about two blocks away from the beach, and runs parallel to the beach. This shopping area is maybe over a mile long, with lots of places to eat and shop, as well as a lot of night clubs are here. Easy to spend 4-6 hours here if not more. From the resort a taxi will cost $30 one way so find another couple and split it. You can take the collectivo buses, the local bus that will pick you up on the highway, much cheaper. Or there is a free bus that first stops at a jewellery factory first for a little high pressure sales, then will drop you off in Playa for a couple hours, then drive you back to your hotel. The factory offers 40-50% off ticket prices as a first price. But it is Mexico, so there is always a second and third price lower, and maybe even a fourth. This is where you will get the good quality silver, there is lots of silver in Playa, but very hard to find any good stuff. TIP - take the tour, buy a bracket for $30, or nothing at all, then tell them you will find your own way back to the hotel, spend as much time in Playa as you want. It does get interesting at night there.
Lastly, time share. Nothing is free here, and all comes "with a catch". As you leave the airport you walk past, 20, 30, maybe 40 representatives for time share, they will encourage you to stop in many ways, free this and that, transportation, etc. When you ... Leave the building, there will be many reps outside waiting for you, signs up, all waiting to tell you what bus is going where.
Have a Great trip, and don't sweat the little things.


Stayed March 2014, travelled as a couple
Helpful?
8 Thank Bob T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 22 March 2014
Dear Bob:

On behalf of the entire Grand Bahia Principe Tulum team I would like to take this opportunity to thank you for your feedback regarding your recent stay with us.

We are glad to hear that our personnel have left a good impression, your comment is a great motivation for them to keep up with the professionalism and good service.

Looking forward to welcome you back!

Receive our warm regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 20 March 2014

I'll keep this review short and just give you the facts. But if you want to skip my review, all you need to know is that you simply can't go wrong if you choose this resort.

This was our 8th trip to the Mayan Riviera and our first to the Gran Bahia Principe Tulum. We were originally booked in Coba, but upon arrival were changed over to Tulum. No big deal.

We've stayed at the following resorts in the area over the past few years - some multiple times:

Reef Club
Gran Palladium Kantennah
Barcello Maya
Catalonia Yucatan

The Gran Bahia Principe is a clear winner over all of these in the following areas:

Food
Cleanliness
Pools
Drinks

The only area it doesn't quite measure up is with Service. Don't get me wrong, service isn't bad here. Not bad at all. These people work very hard indeed to make you happy. I think the problem is that the resort is just so massive. Its bloody huge. It lacks some of the quaintness and personal touch you get with some of the smaller resorts. This however, is just my opinion and it would't stop me from going back.

If anyone complains about the food here (and I've read reviews from some of you) I'm sorry to say, but I think you must be rather insane. If you are coming to Mexico to get American food, then please do us all a favour and stay in America. Endless variety, fresh everything. Even the kids get their own mini buffet with foods specially prepared and catered towards them. Please do try the Mikado a la carte. Excellent.

Only other complaints - and you will likely find these at any resort:

(And Bahia staff please take note): You shouldn't charge people for lost room key cards. Honestly. That's just greedy. Also - if you are going to charge people a premium for "premium" wi-fi, then it should work like premium wi-fi. Folks, don't buy it. You are on vacation and you get one hour free per day in the lobby PER DEVICE. So, bring your iPhone, tablet and iPod and you get 3 hours!

One last thing to be aware of: You will get and invite to claim a FREE PRIZE delivered to your room. All it is is the "Privilege Club". Not worth the 3 hours they will take away from your life, not to mention the cut throat sales tactics. "But senior, if you don't buy I will not be able to send my children to school". "But Senior, if you don't buy you will be hurting the local economy". Bah! We have friends who got nailed a few years back here to the tune of $18K. They were very upset to later find out that friends of theirs negotiated the exact same deal for half that price. They also say it simply WAS NOT WORTH IT for what they get. These sales guys are trained with every trick in the book to get you to sign, so, just steer clear of the Privilege Club and you'll have a GREAT VACATION!!!

Room Tip: Download a map of the entire resort prior to going so you can familiarize yourself with the area as...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank nicko953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 22 March 2014
Dear Nick:

On behalf of all the hotel staff; thank you for your informative review. We were delighted to hear that you had a wonderful vacation with us.

At the Bahia Principe Riviera Maya Resort we take pride in offering our guests good accommodations and the very best in food and beverages.

It is a pleasure for all of us to hear that we could fulfill your expectations and be assured that it is wonderful to know that you are considering coming back to our premises.

Best Regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Ontario
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 20 March 2014

This was our first time in Mexico and we are so glad we chose this hotel to stay at. It is a little far from the airport, and took us about 1.5 hours to get there, but it was well worth it! All the facilities were clean, from the rooms, to the lobby, to the public washrooms, the beach, it was all well maintained. We stayed in the Diamond Club (Hacienda) area and found it was nice and quiet. We had a top floor room very close to the beach which is what we had requested and we were very happy with it. The king sized bed we had was SO comfortable and the pillows were just right. We didn't really use the pool areas as we are more beach people, but we did walk by the pools often and they were clean, huge and really nice. The beach is so big! It is a little rocky in places and water shoes would help, but we just swam and had a good time! We stayed on the Tulum side which was quieter and you could always find a chair, but we ventured to the Akumal beach to check it out which was a lot busier. We had red flag weather the entire time we were there, so the waves were enormous (which we enjoyed), but on the Akumal side there are barriers put in the water that keeps the water very calm if you have younger children this is a safer area to swim in. You can use the facilities in all three hotels, Tulum, Coba and Akumal. There are very frequent shuttles that take you anywhere you need to go so even though the resort is huge you don't have to worry about walking everywhere if you don't want to. We had 4 a la cartes with our Diamond Club stay and we enjoyed all of them (Italian, Mediterranean, Mexican, Japanese). In the Diamond Club you also have a free safe included with your stay. The buffet restaurants are amazing and there is so much choice you are never wondering what you are going to eat. There is a section in the buffet area for all types of food (Chinese, Mexican, Seafood, Pizza, Sushi every night, pasta, Kid's section, amazing dessert, fruit...I can go on and on).We even had shrimp and octopus one night!!! The people are friendly and the service is great! You also get one hour of free wifi every day in the main lobby which was helpful when communicating with the outside world. Unless you are planning on spending your time on your device instead of enjoying Mexico, you don't even need an international plan. We did the day trip to Coba (it was called Coba Maya) which was so good. I would recommend it to anyone who wants to see and climb the Coba pyramids as well as learn about the Mayan culture. It was $110 per person and we left at 9am and returned at 6:30 pm. I traveled with my teenage daughter and we felt completely safe throughout our entire trip. What more can I say? I can't think of anything negative. We loved it and would return in a heartbeat!

Room Tip: We had a top floor room in the Diamond Club area which was really quiet.
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank greeksrule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 22 March 2014
Dear TripAdvisor member:

Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time to remember us. Your experience is a true testament of the dedication of our staff to ensure that you have all the necessary ingredients for an unforgettable vacation.

As we love to receive the positive comments, we also are taking notes about the things that we can improve and make it better for our guests.

It would be our pleasure to host you again.

Kindly Regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bracebridge, Ontario, Canada
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 March 2014 via mobile

Was very impressed with this resort! Food was very good (except pasta in Portofino). The grounds were immaculate, the beach went forever and beautiful sand. Little fish loved being fed! Would recommend this resort and it sure is the best bang for your buck! The staff very friendly.

Stayed March 2014, travelled with family
Helpful?
3 Thank Smartypants099
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 22 March 2014
Dear TripAdvisor member:

On behalf of the entire Grand Bahia Principe Tulum team I would like to take this opportunity to thank you for your feedback regarding your recent stay with us.

We are glad to hear that our personnel have left a good impression, your comment is a great motivation for them to keep up with the professionalism and good service.

Looking forward to welcome you back!

Receive our warm regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 March 2014

We stayed at the GBP Tulum in February 2014, attending a friend's wedding. This was the first time we did an all inclusive vacation and we were not disappointed. The service was great, and we had no complaints about the food. The resort is clean and well kept. The staff work very hard and we had great customer service. If I had any complaints about the resort, it would be minor ones: having to pay extra for the in-room safe, which is very small (will not fit an iPad and a larger camera at once) and the "free" wifi is only available for an hour each day in the lobby. We would probably not return to this resort, but only because the "all inclusive" experience is not our type of vacation. I would highly recommend this resort to anyone who does do the all inclusive route.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Labatt1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 20 March 2014
Dear TripAdvisor member:

Thank you for choosing Bahia Principe Riviera Maya Resort for your vacation, that means a lot to us.

We are grateful for your kind comments and really appreciate that you have taken the time to give us your feedback about your stay with us. As our main goal is our guest’s satisfaction, we are glad to hear you had such a good time and enjoyed the food in our restaurants during your visit to our hotel.

Warm regards,

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aurora, Minnesota
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 March 2014

Just got back from a week in paradise. Although I was concerned before we went, we had no problem booking a la cartes; we did it with the hotel "public relations" team the day after we arrived. We had a wonderful dining experience at the Tortuga and the Don Pablo. The food at the buffets (Tulum and Akumal) was excellent! The entire staff was outstanding-friendly and helpful; the room was clean; the AC was good (it will auto shut off if the sliding glass door is open); no complaints about the bed; no noise issues. Not too much sales pressure. Lovely grounds that were thoughtfully designed - I never felt like there was a crowd. We always found a set of shaded beach chairs with very little effort. No beach vendors! (we had traveled to Mazatlan previously) Felt completely safe the entire trip. All of the staff spoke enough English that we never had a communication problem. The only disappointment was the beach. We snorkeled and had fun in the water, but wish the wave breaks were a bit further out. Water shoes recommended. We enjoyed the full moon on the beach all by ourselves...unbelievable. We stayed a week and never saw it all. Overall, I would highly recommend this resort.

Room Tip: We stayed in 1801 and thought it was a good location - close to shuttle, close enough to main lobby...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank northern_jay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review, 20 March 2014
Dear Jay:

First of all I want to thank you for coming to Bahia Principe Riviera Maya Resort. We are truly glad to read that our aim has been achieved during your stay with us.

Let me express my gratitude for writing your impressions in this website and to share them with other guests.

I wish I was given the opportunity to welcome you back again soon.

Bahia Principe Hotels & Resorts, enjoy playing golf at our hotels on the Mayan Riviera.

Wendy García
Grand Bahia Principe Tulum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Tulum

Property: Grand Bahia Principe Tulum
Address: Carretera Chetumal Benito Juarez, km 250 | Local B, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Spa Hotel in Akumal
#9 On the Beach Hotel in Akumal
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Riviera Maya, Mexico - Akumal

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