We stayed 26th aug till 9th sept. party of 5 from Scotland. Had emailed ahead asking for rooms near each other and we got them however as my husband had emailed saying it was my birthday he thought they might have upgraded us or provided a cake as other hotels have done but nothing. Mix up with rooms on arrival - we had booked 1 junior suite single occupancy and 2 suites. In his email he had specified who was in each room and despite this it was still wrong. We were eventually told to re sign all registration cards again and just whoever wanted to stay in each room cud just do so. I at least expected this to be organised as he emailed ahead.
As we organised out own transfers with cancun transfers for the arrival journey we let the Thomson rep know we wouldn't be travelling on the coach and was promised a special card with info and welcome meeting instructions to be at the reception desk the next day. Asked and nothing had arrived so we didn't get to go to the welcome meeting or find out about the hotel, we did this ourselves.
Holiday went smoothly enough after this despite it raining every day at some point but this would definitely put me off returning in the rainy season as the sunbathing is what I go for(didnt get much of that done)
Rooms are a bit dated and could really do with refurbishment however were cleaned well and the mini bar always stocked daily.
We were in villa 63 and like all reviews say this is a massive resort so if u don't want to be walking constantly get a room nearer the main building. Villa 63 is right near the beach and salt water pool.
Bridges in the resort are very high as boats go under , something to keep in mind if u have prams- I wouldn't like to have to lift them up and down numerous times a day.
Nearly all the staff we came across were very friendly and greeted u in passing with a hola. Restaurant food in both buffets and a la cartes were cold. Only things we had that were hot were the steak house and the fresh pasta station. This is a big let down for the hotel. I suggest temperature probes as I have seen in other all inclusive hotels. Apart from the temperature of the food there is a massive selection of choices for even the most picky of eaters. We ate in the steak house, Italian, Chinese, ribs n more, Mexican. Food was ok. Bit bland and as I said cold.
Evening entertainment by the people of palladium was really good, best of all inc hotels that I've been to. They try really hard to keep everyone entertained and put a lot of hard work into the shows. Would be better if they switched the colonial/ riviera shows around so if u ate there for 2 wks u don't have it repeated.
To sum this hotel up: lovely grounds, nice rooms, lovely friendly staff, nice spa. Only let down would be the food taste and temperature .
Not sure if I would return to this hotel as I like to try different places and from what I paid I expected a bit more!!!!
Any questions feel free to email me.
- Official Description (provided by the hotel):
- The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more less
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- Also Known As:
- Grand Palladium Riviera Hotel Akumal
- Grand Palladium Riviera Resort And Spa
- Grand Palladium Riviera Maya
- Hotel Grand Palladium Riviera
- Grand Palladium Riveria
- Gran Palladium Riviera
- Grand Palladium Riviera Resort & Spa Riviera Maya, Mexico - Akumal