Resort (Very Good):
Very beautiful resort upon arrival. Resort is spread out and you get to go to all 4 of the resorts which was neat! A lot of walking but you can ride a train to each resort, but plan on waiting. They also have trams running through each resort to take you to your rooms or other destinations throughout the resort. It was a hit or miss with those guys, though. The resort sits right on the Caribbean and was absolutely breathtaking! We really enjoyed the beach! My fiance and I tried the non-motorized water activities. The first day we did the kayak which was really fun! The man in charge needed our room key and ID and we only had a room key. He was nice enough to not make us walk all the way back to the room and just accepted the room key. The water was calm and the kayak was really peaceful. The second day we wanted to jetski or parasail but the wind was too much so they did not have those activities going unfortunately. We then decided to snorkel yet they were out of snorkeling equipment! How do you run out of that kind of stuff?! We ended up trying to wind surf and my fiance really enjoyed doing that! It was a lot of work but it was a really fun activity! The main pool was pretty good size and they have a swim up bar in it, but plan to wait a while to get a drink! They had an adult pool next to the main pool that we never went too. I was a little disappointed that they did not have louder music or any music some days. We did find a secluded pool and that was neat. On my birthday night, we were sitting in the bar area of one of the resorts and the power goes off in the entire resort (all 4!!). The power was off for an hour and a half!! Nobody told us why it went off or gave any information during the outage.The next day it went off AGAIN for 30 minutes. Overall, the resort was very beautiful and each one had their own personality.
We had a great room with a beautiful view of the lagoon. Room was kind of plain, though. We did, however, have a very cute towel arrangement made on our bed with flowers (first night only). We were told on our fun-jet information that we would have a stocked fridge in our room. While that was true, it was not cold at all and we only have beer, soda and water (no hard liquor). Yet, my parents had a bottle of tequila in their room. The rooms were very HOT! They were extremely hard to keep cool because any time you opened the door (including balcony) the air would cut off. Which meant when our maid was cleaning the room she kept the door open the entire time in there which let out all the cool air. So when returning from the beach to get ready for the night I was literally dripping sweat. Also, my parents and sister who were in two separate rooms received a special gift from the hotel which my fiance and I were never given?? The second to last night we had a flood in our bathroom from the shower (still not sure how it happened). The maid came to clean it up and after that our room smelt like sewer. Not sure if it was coincidence, but needless to say it was miserable.
Food and Restaurants: (Average)
The first night there was my sisters birthday. We did not know we had to make reservations at the restaurants (outside of the buffets). In order to eat at the good places, without a wait, you need to make reservations 24 hours in advance. With arriving the day of my sisters birthday that was obviously not possible and they did not seem to care. Also, my birthday was the following day and at that point it was too late to make reservations for that night because of the 24 hour rule. However, the lady was able to finally get us a reservation made for my birthday night which was very nice.
We ate the buffet for my sisters birthday which was average. They had a good selection of different foods but the quality of the food was just average. I did not find a lot of things that impressed me.
The night of my birthday we had reservations for Rodizio, a Brazilian steakhouse. Our party got dressed up and ready to go, only to get to the restaurant and be turned away!! Apparently they had a rule that all the men had to be in long pants! We were not made aware of that!! We told them that it was my birthday and they did not care. It not only was embarrassing but we were hungry and very disappointed! Not to mention, my dad and brother-in-law did not even bring long pants with them! Once again, we were left to eat at the buffet.
The next day we went and spoke to someone about getting reservations somewhere to explain to them what had happened. She informed us that no reservations could be made but we could get there and wait on first come first serve basis. Also, that they rented pants for a $20 refundable fee, which would of been nice to know in the beginning! That night we went back to the same restaurant. We got there right when they opened to be seated immediately. (Power went out right when we got in the restaurant and we waited it out for 30 min, but we were first in there so the seated us first when the power came back on). Food was amazing and service was the best we had had so far on the trip! It was very hot still from the power outage but all-in-all it was excellent!
We tried to do the same thing, show up based on first come first serve for the Japanese restaurant in Kantenah. Unfortunately, we got there at 8pm and there was a 45 minute wait. We decided to go have some drinks and wait it out. We were seated at 8:55pm (not too bad). Service was so-so and the restarant was very hot (no power outage as an excuse). We werent able to do the show because that was based on reservations only but the food was very good! I was satisfied!
The breakfast buffet was my favorite of them.
Outside Resort Activity (EXCELLENT):
We were recommended by our Fun-Jet representative to do Explor. It was $169 for an all day activity. It included zip-lines, cave swimming/paddling, ATV riding and other activities. It also included lunch and travel. The zip lines were amazing!!! They even had some that went through water! I would definitely recommend doing this activity if you have a day and want to get out of the resort! It was well worth the money. They even do a night one and if we had known earlier we would of tried that out, it looked awesome!
Service/Shows/Overall Experience (Poor):
I was very disappointed in service! I paid a lot of money for an ALL-INCLUSIVE resort and I did not feel that I got my moneys worth. The service was very spotty and we could never get solid answers to our questions/issues. We saw 2 shows but they were not that good. Entertainment was very disappointing. I did not feel involved in any activities (if they even had any going on I knew nothing of them)! In my opinion, there should of been a drink in my hand the entire trip I was there, I felt I had to work to get my drinks. The ONLY bartender that was ABSOLUTELY AMAZING was at the Riveria his name was Ulises. He found out it was my sister and I's birthdays and made us SEVERAL shots, one after the next, and he was very on top of his game! Needless to say we tipped him very good, but he was very attentive and was giving us what we paid for! If we had that the entire trip I would of been pleased but unfortunately we didn't. Upon check in they informed of us that they had 21 bars!!!! AWESOME!! And 2 of them were 24 hours!! HOWEVER, they did NOT inform us that those 2 bars did not serve hard liquor past 11am and the one closest to our rooms was still serving the reserved restaurant until 11pm, so it was not technically open to others. That was a big let down to our group. We wanted to hang out late and drink (get our moneys worth) yet all the bars closed at 6-8pm except two and they only served beer, wine and juice (which personally I am not a big drinker of).
Overall, my rating of this resort is on the fence of being Average/Poor. I was disappointed in the service of the staff and I felt my birthday was not even celebrated as I would of expected it to be in CANCUN! I will never return to this resort.
- Official Description (provided by the hotel):
- The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more less
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- Also Known As:
- Grand Palladium Riviera Hotel Akumal
- Grand Palladium Riviera Resort And Spa
- Grand Palladium Riviera Maya
- Hotel Grand Palladium Riviera
- Grand Palladium Riveria
- Gran Palladium Riviera
- Grand Palladium Riviera Resort & Spa Riviera Maya, Mexico - Akumal