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“Fabulous holiday”

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Grand Sirenis Riviera Maya Resort & Spa
Ranked #12 of 23 Hotels in Akumal
Certificate of Excellence
Reviewed 15 October 2009

My husband and i stayed at the grand sirenis for a 2 week holiday. Wow, what a place. Felt like we'd landed in paradise. We had a lovely champagne welcome before check in. Check in was quick and easy with no problems. Husband requested a quiet room which we had. Lovely spacious room with jacuzzi and massage shower. Rooms were immaculate and a well stocked mini bar and fridge.

The food was a big plus for us dh is a big protein eater and there was a huge choice of food. The buffet restaurant was great with so much choice every day. We also attended 3 a la carte restaraunts each week as part of our all inclusive. The japanese and steak house were brilliant. Also went to cajun and brazillian which were equally as nice. There is a lovely coffee house which was great for unwinding in after a hot day in the sun. Soft drinks and alcholic drinks were plentiful with international brands available as well.

The pool areas and beach were immaculate and areas for everyone whether looking for quiet, or areas for joining in the fun. The staff were great and bent over backwards to help you and were always extremely welcoming. We were asked to attend a premier vacation meeting to try and sell something like time share, we pleasantly said we weren't interested and were never hassled once about it after that. Alot of activity programmes were put on if you wanted to get involved, shooting, archery, tennis, volleyball, spanish lessons etc

The hotels are built around the old jungle areas so there is alot of wildlife and plants/trees around the complex. The lizards and iguanas are fascinating and come up really close. Be sure to take deet as there can be alot of mosquitos at times.

The hotel is spread over a large area, once you get your bearings you find short cuts however there is shuttles which will pick you up outside your room and take you around.

Overall a fabulous holiday and we would love to return in the future.

  • Stayed: October 2009, travelled as a couple
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4  Thank cazlina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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11,014 - 11,020 of 15,005 reviews

Reviewed 15 October 2009

First off, this is quite a detailed review as before we went were looked on her and had to browse through a lot of reviews to find all of the information we wanted.

We were greeted with champagne upon arrival after an hour and twenty minute drive from the airport. On first impressions, the hotel is amazing. We checked in and were offered the premium upgrade to a room with an ocean view. We had already paid quite a substantial amount for the holiday so turned this down as we didn't think it was worth it for the view alone. However, we later discovered that the premium upgrade included other privileges such as 24 hour room service, a free massage, an extra a la carte booking, free internet access, daily newspapers etc and might have considered it had this been fully explained. It seemed that the receptionist was more interested in getting our money for the upgrade than improving our holiday experience.

We took the shuttle to our room to discover that we had been given two double beds rather than the king sized bed we had requested. We went back to reception and spoke to the manager about this issue. We were given a new room with a king sized bed and a free bottle of champagne on ice waiting for us when we got there for our inconvenience,
The room was excellent. It was very large, nicely decorated and clean. The bathroom was really good. The jacuzzi bath was huge and the shower was one of those fancy things with jets that shoot out at all heights. The toilet was in the same room but had a frosted glass door to make things more private. The view from our room wasn't great - it was basically just trees but it was private. The maid cleaned well and our mini-bar was kept fully stocked.

Before we went on this holiday we did some research and booked a hire car for when we got there. We used a company called Caribbean Rent A Car. We did not have to pay anything until we got there and actually hired the car and they picked us up from the hotel, took us to their office in Playa Del Carmen where we signed the paper work and paid. We hired the car for two days. When we took it back they dropped us back to the hotel. In total this cost us $65 which was excellent value for money. To compare this, another day during our stay we took a taxi to Playa Del Carmen and back and this cost us $50.

On day one of having the hire car we took the short drive to Xel-Ha which we would highly recommend. It cost us $75 each to get in. Our tour company were charging about $120 for the same thing. At Xel-Ha we got to snorkel, cliff jump, rope swing, swim in underground caves and take the lazy river. The price included as much food and drink as we wanted, plus towels, snorkel equipment hire and locker hire. Also at Xel-Ha there was the opportunity to swim with dolphins (for an additional cost) which we did not do.
On day two of the car hire we took the much longer drive to Chichen-Itza. We would recommend getting up early to do this - 6am at the latest. The drive probably took us four hours. There are two toll roads on the way, one was $15 and the other $5. Once we got to Chichen-Itza, entry cost us MP$111 per person. Again, this is a LOT cheaper than any of the organised trips offered at the hotel. It was a very long drive but as it is one of the seven wonders of the modern world, we felt it was something we couldn't miss out on.
During week one, we also scuba dived through the dive centre at the hotel. This cost us $75 per person for non-certified divers. This was cheaper than other hotels we have dived at. Our diving instructor Alex was very helpful, particularly with one of our friends who was quite scared.

For the rest of the holiday we pretty much just relaxed around the hotel pools and on the beach. We spent most of our time near the main pool with the swim up bar. This was quite busy but still quiet enough for our liking. In this pool they offered activities such as aqua aerobics, salsa and water volleyball throughout the day. The beach was the only area of the hotel where topless sunbathing was permitted. We spent a few days here as they also offered free snorkelling equipment available to hire for an hour at a time. There were lots of fish in the shallow and we even saw some barracudas. I would recommend water shoes for the sea and there are some rocks. Our friends didn't have any though and it wasn't a major problem.
The activity pool was much quieter than the pool with the swim up bar but had more lizards and raccoons around it. These animals don't do anything but I was a little scared by them - my partner and friends found this very funny!
The lazy river is lots of fun. I would recommend getting a cocktail from the beach bar to take around with you and lots of sunscreen.

The standard of food in the hotel is overall very good. The buffet had excellent variety and catered for all of our group's various tastes. Breakfast was my favourite but we did not get fed up of eating at the buffet during the two weeks. We used our full allocation of six a la carte booking and went to the Japanese (twice), the Brazilian, the Cajun, the Italian and the steak house. All of these were excellent apart from the Italian which I would try to avoid. The Japanese was very impressive because the food is cooked at your table. As I said though, I would highly recommend any of the other restaurants.

We took three trips into Playa Del Carmen. The first was to collect the hire car. For the second trip we got a taxi there and back which cost us $50 return. We did a bit of shopping on 'fifth avenue' and went into one of the less tourist pubs for a beer. We also visited the huge Wal-Mart supermarket as this was a good place to pick up cheap spirits, snacks, tobacco... pretty much anything you need. For the third trip we took the Collectivo which is the local bus service. The return journey cost us $4 each. Over ten times cheaper than the taxi! We just walked to the hotel entrance and a bus stopped for us within 30 seconds. It drove us into Playa Del Carmen. We did our souvenir shopping and went back to the same place we had been dropped off. There were a line of buses waiting. We were on our way back to the hotel within two minutes. The buses are air conditioned and altogether quite a pleasant experience. We just told the driver when we were approaching our hotel and he dropped us at the entrance.

The hotel has very a very nice business centre, games room, sports room, gym and health spa. We used the business centre for internet access a few times during our holiday. The internet cost us about $10 for an hour which you could use over whatever time period you liked although there were often computers left signed on with unlimited free internet on so look out for these. We used the games room one night for a couple of games of pool and we watched Premiership football one morning in the sports room although they mostly showed American sports in there. I didn't personally use the gym or the spa but our friend did and said the facilities were exceptional.

The entertainment provided at the hotel was also very good. During the day at the main pool there was music and sports trivia, as well as fun games like paper aeroplane and flip-flop kicking competitions... on top of the already mentioned aqua aerobics, water volleyball and salsa lessons. They also told us about things going on at the beach such as cocktail lessons, beach football and cookery classes. At night there was a different show for every night of the week. From what we saw, they were all good to watch but we found the black light show quite bizarre.

We had been mildly apprehensive about the weather but we had needn't been. We had 30-36 degree sunshine everyday. (Use plenty of sunscreen, I burned on the first day even with lots of factor 30 on). There were two storms, both in the evening and both passed within an hour.

Overall, this hotel was very close to being perfect but a couple of things just let it down. There were no major issues and nothing worth mentioning but we the longer we stayed at the hotel, the more we picked up on the little imperfections. The Italian a la carte was a particular disappointment. However, we would definitely recommend the resort and had a brilliant holiday.

  • Stayed: October 2009, travelled as a couple
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9  Thank JennaRater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2009

We had a great time was just after the swine flu scare. The hotel was empty. The beach was great. Our room was nice and clean. The food was pretty good. My wife and I had a really good time, it was her first trip to Mexico. We rented a car which turned out to be a pretty good thing, cause we could go at anytime we wanted. Went to Playa 4 times while we were in Mexico. We also went to Akumal once also. The staff was very friendly. The only thing that wasn't good was the Hot tub in the room... The water that filled it up was not treated properly, it was brownish-green. Otherwise everything was great we had a good time and would go there again.

  • Stayed: May 2009, travelled as a couple
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3  Thank websurfer80234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2009

This was my first visit to Mexico, 'we' my husband and 8 friends arrived to a champagne welcome and to very nice rooms, with twin double beds or a kingsize bed, the bathroom with jacuzzi, walk in shower and a hairdryer :). The entertainment at the hotel was spectacular, the staff worked so hard to entertain they used so much energy and enthusiasm that you couldn't help but enjoy the shows each evening. The pools and the beach were always busy with something happening, or you could use the quieter pool to relax. My only qualm was the entertainment finished at 11 o'clock each evening unless you chose to go to the disco which was generally for the younger visitors, however we did go twice and it was good fun :).

  • Stayed: September 2009, travelled with friends
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4  Thank Sabisue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2009

First impressions are lasting, the entrance to Grand Sirenis is very impressive and temple like. We were greeted with smiles and champagne. The resort architecture is a modern interpretation of classic Mayan design. The architects and interior designers really paid attention to all the details, beautiful! The grounds are expansive and beautifully maintained. There are two fabulous pools, one with a swim up bar and the other connecting to a man made Lazy River. There were plenty of chairs and cabanas. The beach is picture postcard perfect! I felt like I was in a Corona commercial all week!

Our first night was a little rocky as we were assigned to a room with two double beds after requesting king. The ground floor room also smelled very musty. The next day we were moved to another building and a higher floor. There was only a slight musty odor in the bathroom. I wonder if there may be drainage issues with the first floor rooms in the rainy season. The new room was spacious, nicely decorated and comfortable. We did have an issue with the air conditioning not turning off, brrrr! But worked around it by cracking the balcony door open. Housekeeping was prompt and thorough. A sincere thank you to Ishmael, Iran, Juan Pablo and many others for their sincere efforts to make guests comfortable and at ease.

The staff was helpful and friendly, especially the bell hops and restaurant staff. Wow, the food was great! More than you could possibly eat. The buffet was outstanding with lots of variety and fresh fruit. Really got spoiled by the buffet food and service.

Made friends with the local iguana population. Hint, they love cantaloupe!

Kudos to the entertainment crew! They put on a show every evening even though the audience was small due to off season. There were some very talented singers and dancers.

You have to indulge in some of the spa treatments! What a beautiful facility and professional staff! This was a real highlight of our stay.

Would definitely go back and I felt it was a great value for the price. Maintenance issue could have been due to reduced staff. Tourism has been way down and the resort industry is really struggling

  • Stayed: September 2009, travelled as a couple
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1  Thank SoonergirlTulsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 October 2009

We were greeted with a glass of champagne upon arrival which was nice, then upon check in were informed that we had 2 dbl beds-not satisfactory. We booked over 60 days in advance and even request ocean view/partial ocean view. The resort was half full yet we were told that there was no availability for a king room which we booked. The "supervisor" at reception offered me an upgrade for more money which I impolitely refused.
It was agreed that we would get a new room the next day & the bags were to be left unpacked for that. The room smelled dank and musty but we were only there for the night. Our concierge were awesome at bldg 17. We were moved to bldg 18 which had a king bed. The light system that shuts off the lights/AC when you leave-didn't ever work properly. The musty smell was still present and there was construction going on during the entire week...I mean construction as in jack hammers, sawsalls, and drilling etc. The AC unit worked well...very well in fact you could hang beef in the room. The maintenance people assured me it was ok, yet it never really worked properly. We had to crack open the balcony door to shut off the AC system.
Our concierge was clueless on most things, didn't even bother with him. Got most good information from Ismael who was one of the bell boys.
The food in the buffet was usually quite good with lots of variety. The a la carte restaurants were ok to good. The Japanese restaurant was nice, but we felt hurried through and that took away from the overall experience. The Brazilian was definitely the best. The service was fantastic, the food was very good, and the atmosphere was the best.
The staff was very good in all ways. It was obvious that the resort was short staffed and they compensated well despite. Our b'fast waiters were also our waiters at our 8:30 dinner so you know they put in long days. I was happy to tip these people for their outstanding service and commitment to the customers. We also were happy to enjoy the spa. It was outstanding and our double massage was the perfect way to enjoy our stay. My masseuse was Viradiana and she was awesome! Both the hydrotherapy and massage were top notch.
The entertainment was good and somewhat interesting at times. Once again these people were there everyday from dawn to late and never seemed to tire. The early days of the week were sparse at best, yet they were strong and the singing and dancing was fantastic. We really just started seeing our stride when we had to leave. Another week would have been perfect.

  • Stayed: September 2009, travelled as a couple
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3  Thank lazrunr2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2009

This resort is HUGE!!! Be prepared for a lot of walking, unless you upgrade (which they will push when you arrive). Don't expect a decent view (again, will need to upgrade). Don't expect to eat in all of the different restaurants - buffet only (unless, of course, you upgrade).

The rooms were clean and spacious. The pools were large. Get to the beach or pool early and save a chair, many get up at the crack of dawn to hold chairs, a lot never even use them.

Not much for shopping on site. Have to take a taxi to Playa del Carmen.

The resort is at least 1 1/2 hours from the airport, that is if you drive straight to the resort with no other stops. It is very family friendly. No issues with service, etc. Two of us did get food poisoning one night from eating at the beach bar.

People were not as friendly as we've experienced in Cancun and Isla Mujeres, from the other guests to the staff. We will not go back to this resort.

  • Stayed: March 2009, travelled with family
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Thank FLIPFLOPJEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Km. 256.3 | Zona Costera, Akumal 77780, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Akumal
#9 Romantic Hotel in Akumal
#9 Top resorts Hotel in Akumal
#11 On the Beach Hotel in Akumal
#11 Luxury Hotel in Akumal
#11 Spa Hotel in Akumal
Price Range: £135 - £281 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sirenis Riviera Maya Resort & Spa 4*
Number of rooms: 948
Official Description (provided by the hotel):
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 
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Also Known As:
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Mexico - Akumal

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