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“Sensational”

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The Royal Suites Yucatan by Palladium
Ranked #3 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Humboldt, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sensational”
Reviewed 15 March 2014

We stayed at the Royal Suites Yucatan during New Years, and wow what a party. Originally we booked the Whitesands but on arrival we were upgraded to the Royal Suites. The service was truly "Royal". Butler service, Chauffeur service, private beach with waiter, private pool with waiter. sunbeds at beach and pool, lobster meals at your beckoning.....just wow. We came back to the Grand Palladium resort in December after being here at the beginning of the year in January. The first visit was great so we thought "lets do it for News Years".
I have absolutely no complaints. Any time we travel and are made to feel comfortable and at home has to be a positive experience.

The New Years Eve party is definitely a worthwhile experience.....only if you like a good party and being happy!

  • Stayed December 2013, travelled with family
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Helpful?
Thank Allan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review, 9 August 2014
Dear Allan S,


Thanks a lot for such a delightful review about your last holidays in our resort. Reading it made us feel happy for being part of the team that made possible to offer you a memorable vacation.

Thank you again and we look forward to your next visit!

Kind regards,

David Calvo
Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,188 reviews from our community

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Traveller tips help you choose the right room.   Room tips (435)
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English first
Snowshoe, West Virginia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 14 March 2014

My wife and I have been staying at the Royal long enough to earn a "Gold Band" so obviously we enjoy it there. We just returned from a two week stay. As usual the weather was perfect. Our stay was pleasant, the rooms were clean and the staff went out of their way to accommodate you. My only negative is what I have said in previous reviews. There has been much said about the "dress code" for the specialty restaurants and the "El Jardin" but not much done about it. If you are going to have a dress code it should be enforced. We are not snobs but if you are going to have an elegant dining room such as the El Jardin you should require a collared shirt along with the long trousers, also a simple code for the ladies. We have repeatedly seen men in plain white t-shirts (underwear) with hats on being served and ladies with short- shorts on, and as long as I am venting I might as well include a gripe about glass bottles being served at the pool, we did witness one breakage next to the bar which was cleaned up very quickly....I expect some negative response about my gripes but if you are going to have an elegant venue such as the "Royal" then it should have some rules... I love this place, we have met many wonderful people there and will surely return.

  • Stayed February 2014, travelled as a couple
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Helpful?
6 Thank delbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review, 21 June 2014
Dear delbert,

Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance.

We are happy to understand that you and your family enjoyed your stay, and please, do not hesitate to contact us if there is anything further we can do from this end.

Kindest regards,

David Calvo
Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edson, Canada
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 March 2014

We stayed at the royal suites in feb mar 2014 and I cant say enough positive things about this place! We had the best treatment and even had a bath with champagne and candles given to use compliments of the butler staff! The outdoor shower was so cool! I loved feeding the fish off the balcony and the food.....OMG I gained 10 lbs! LOL

Room Tip: stay in 7204 or 7214
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  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank CherieC82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aurora C, Manager at The Royal Suites Yucatan by Palladium, responded to this review, 9 August 2014
Dear CherieC82,

First and foremost, thank you for your good comments and feedback from your last stay with us. I feel glad to realize that you did have the wonderful vacations expected, very good choice to stay at the Royal Suite Yucatan .We are very grateful to have their wishes met.

Thanks again and please let us know if there is anything further we can do and feel free to contact us for your next visit to grant you the best of all attentions.

Kind regards,

David Calvo
Assistant Manager
Grand Palladium White Sand Resort & Spa
Grand Palladium Riviera Resort & Spa
The Royal Suites Yucatán
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 March 2014 via mobile

Here now, massive complex. Royal suites is adult only with access to the other 4 hotels and amenities, including bars, pools, restaurants, entertainment etc.
Friendly staff, great food, clean, spacious, attention to detail.
Tips: use golf carts to travel between hotel grounds or take the boat! There is also a little train.
1 or 2 US Dollar tips go a long way with the staff here
Beach is sandy and not over crowded
Look out for special areas exclusively for Yucatan guests
Weather here is around 80 degrees (March)
Best building is 69 as quiet and right next to pool
Bit of a walk to the beach, but worth it, sandy and great for snorkelling

Stayed March 2014, travelled as a couple
Helpful?
1 Thank vixtiger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thornhill, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

Small private section of a very large resort. The private pool with waiter service is very relaxing with poolside beds. The Bartender Jose Luis in the hotel lobby builds great rapport and is a pleasure to be around.

Although the resort is very large, the private golf cart service makes it easy to get around. Especially to the private travel club beach, wear they serve you all your drinks in glasses and is close to the water sports.

The Royal suites allows you access to reserve at all a la carte restaurants which is great as they tend to get busy at 7:30. Your reservation will get you in right away, the food and service in most of these restaurants is unbeleivable.

Royal Suites give you access to a private restaurant "El Jardin", no reservation required but would not recommend eating at this restaurant every night. Food is great BUT service is TERRIBLE. We ate there 3 times. Each time the service was very SLOW, with at least a 30-40min wait between courses. Once I had to get up and go to the bar to fill both our wine and water glasses. The other a la cartes have much better service.

At check in they did ask us what we would like stocked in our mini bar by filling out a form, but found it was never stocked as per our request.

The spa was very nice and relaxing. However do not book the same treatment at the same time because you won't both get the same service. Ex. Wife and I got a body wrap, I got the room where I got a scrub and body wrap. However my wife go the scrub and just got it rinsed off.

If they do improve these things the resort would be perfect.

Lastly Room service included was phenomenal, ordering breakfast while getting ready for the beach is a great way to maximize your time.

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank Francois G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 March 2014

Great place. Great staff. This was our 4th year in a row here. We booked a Royal Suite and upon arrival we were advised that they only had a Jr Suite. They told us it was a booking problem. We booked this trip in October 2013. What they did was give our Suite away. This is how they treat repeat customers. We talked to 2 other couples(1 couple booked in April) who had the same thing happen to them. The other couple were part of the Palladium Travel Club. So buyers beware.
We were compensated with 2 x 50 minute massages and a few other goodies but that never compensates for the disappointment of not receiving what we planned and paid for. We did get a Suite in the Royal section after 3 nights in a Suite in the Riviera section. I noticed that the Manager showed her appreciation in her comments in Trip Advisor thanking a couple for their loyalty on their second stay at the Royal. But loyalty is a two way street. The Royal did not, or chose not, to return their loyalty to us. I doubt that we will return as I cannot trust this hotel to honor their commitments.

  • Stayed February 2014, travelled as a couple
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Helpful?
12 Thank Tim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Manager at The Royal Suites Yucatan by Palladium, responded to this review, 24 April 2014
Dear Tim L,

We feel really sorry to learn about your opinion of that unfortunate situation, specially being a repeat customer and due the support received from you at that difficult and unusual moment. I would like to truly apologize for your experience in your last vacations. While the staff at Palladium does their best to make sure that our guests have a great experience while with us, at times we do fall short in our efforts and are things out of our control.

I hope you can give us another opportunity and come back to let us show you the Palladium hospitality. If there is anything else that we can do for you, please do not hesitate to contact us.

Best regards,

Alejandro Martin
Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 March 2014

We ended up upgrading to the Royal Suites about a week before we left. It was totally worth it. The other resorts are very nice, but on the Royal Suites side you really do get treated like royalty. The staff are really friendly and helpful. You have your own private restaurant for breakfast that you can order off the menu or do the buffet, your own pool and private beach area. The beach area is pretty far, but on the Royal Suites side you have your own cart drivers, so you never have to wait long to get places and they are really friendly. All in all, I would absolutely go back and do the Royal Suites again, absolutely worth the extra money.

Room Tip: The rooms are all great, but the suites are beautiful, would recommend upgrading to a suite.
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  • Stayed January 2014, travelled with friends
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Helpful?
1 Thank Melmac30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Royal Suites Yucatan by Palladium

Property: The Royal Suites Yucatan by Palladium
Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Akumal
#1 Green Hotel in Akumal
#2 Top resorts Hotel in Akumal
#3 Spa Hotel in Akumal
#3 On the Beach Hotel in Akumal
#3 Luxury Hotel in Akumal
#4 Family Hotel in Akumal
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Riviera Maya, Mexico - Akumal

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