In relation to just the Royal suites area we were not overly impressed with the accomadations and ammenities that are offered.
The resort itself is huge and the grounds and common areas are beautifully manicured and kept very clean. We arrived in the late evening and check in was good then taken to our room 6906 ground floor corner suite. The room was very spacious with a living room, large bathroom with shower only and bouble sinks which was nice to have. The toiletries supplied were nothing special ,basic cheap soap and shampoo. I had brought my own soaps and small hair product samples from home but they kept taking them and replacing them with the hotel products. We had 2 balconies, one of the living room and a larger one off the bedroom that had a huge jacuzzi tub on it and a couple loungers. The furnishings were pretty basic with an old mexican flare and the couch and chairs had stains. The drapes in the bathroom were filfy. The bed linens were clean but nothing i haven't had in a "Mexican no tell motel" type of accomadation.
Our fridge didn't work, no towels, phones didn't work, no stocked hard liquor upon arrival. These things were all fixed the next day. This particular suite was on the corner with a foot traffic bridge right outside our balcony with the Jacuzzi but also looked right into our bedroom. There are curtains on this balcony for privacy but due to the extreme winds all week we could never get them to stay put. Otherwise you had to have them closed 24/7 or everyone walking by could see into your bedroom so this made the room dark and dingy all week. Same thing in the living room as the canal passes by were people canoe and the boat takes people on rides. I am sure other units would be better located but this one was just awful. The last 2 days they were working right outside our balcony all day on the grass.
The entire time we were there we never once saw a butler at the desk of our complex. We went to the Royal lobby reception for amything we needed which totally defeats the purpose of having a personal butler? The service within the Royal section was very good and they do go out of there way to please you. I didn't find the food in the Royal dinning room to be over the top but it was ok and the service was good. We could not dine every night here as it was just to limited but with that being said, the food offered throughout the rest of the resort was pretty much cafateria grade and the service was the worst we have ever experienced. We waited up to 1/2 hour for a la carte seating. You have to go eat in the buffet at lunch as they have no food service in the Royal section during the day except for packaged sandwiches.
The pool in the Royal section was nice enough with loungers and bali beds. At times it was busy but otherwise it was quiet. The waitress here deserves a metal as she bartends, tries to serve the drinks and run for sandwiches, ice and condiments when needed. She doesn't always have the time to go around and take drink orders so i found many people hanging out around the bar. They need some bar stools at the bar to hang out and mingle otherwise your just standing there putting in your drink order.
The section of the beach for the Royal suites was nice with bali beds and the waitress here was excellent all the time. The only thing is if you wanted to sit up on the actual beach then there was no Royal section but the waitress did always try to get out there if she knew we were sitting there and i appresicated that. Otherwise you had to stand in a huge line to get drinks from the bar. The other 2 pools on the grounds were huge and looked nice but one was 5 1/2 feet deep everywhere ( probably a personal issue but i am ony 5 feet tall ) the other was 4 1/2 so better but both were cold due to the weather. No drink service at either of these pools and it can be a hike to the bar as well no drink service on the beach. The Royal beach section was just to far from the suites themselves. We had room service one morning which took over an hour and the food was cold.
The cart system was great if you get on at the Royal section but trying to get on at any lobby was like a mad rush as everyone was able to ride. Once did we have a driver actually tell people they had to have silver bracelets after we waited for 3 golf carts.
Although i knew how big this resort was when i booked, i am thinking that it just isn't what we like. A resort of this size just can't offer personalized service and quality food. With that being said we have stayed at the Aventura Spa Palace which is also huge but never once did we have to get up for a drink and the food was fantastic with quality chefs. Lesson learned i guess but this resort just wasn't for us and paying extra for the Royal section just doesn't add up. The rooms in the Kantenah section right along the beach where the Royal section is looked nice and would have done just fine if you could be assured a room there then i believe this would be a good location
- Official Description (provided by the hotel):
- The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Traveltool, S.L.U., Hotels.com, Holiday Gems, Odigeo, Priceline, TripOnline SA, Cancelon, HRS, Evoline ltd, HotelQuickly, getaroom.com and Hotel.de so you can book your The Royal Suites Yucatan by Palladium reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
- Royal Hotel Puerto Aventuras
- The Royal Suites Yucatan By Palladium Riviera Maya, Mexico - Akumal