I need to preface this report by saying that I have been privileged to go to many upscale all-inclusives as well as vacations at 5-star resorts around the world. I am not trying to brag, just putting it into context.
We got in on Sat. July 3rd, after spending an exceptionally long time at customs (two hours); It was a Saturday during a holiday weekend. Our transfer, Best Day private, was excellent. It took about 75 minutes to get to the resort. We arrived at the resort and check–in was busy. I am not one of those people who need the welcome drink etc, but I know some people care about things like that. So, if one is not offered and you want one just ask (I didn’t and just went to the bar and ordered something different instead) we were taken to our room, room 6930, a full suite, which was extremely large and absolutely gorgeous. The only problem was, as people warned us, the sofa bed was awful and my son needed to sleep on it. I asked for a pad but they told me they didn’t have one. I had several other staff members ask for one, and our last night, we received some extra blankets to be put under the sheet. It definitely is a problem. We had lovely dinner at El Jardine, delicious Caribbean lobster for my son and me; my husband enjoyed the steak) and then golf carted to the Colonial lobby to hear Quarzo, the most popular band at the resort. Later, we stopped at the royal lobby for an after dinner drink and finally I relaxed with a Jacuzzi on our terrace to unwind from the trip happily anticipating the week ahead.
Sunday morning, as usual, I awoke before anyone in my family. After showering in a wonderful shower, I went to Punta Emille for a cup of coffee. Returning to our room, I found that my husband had awakened and we went to El Jardine for a delicious breakfast. (El Jardine breakfasts were my favourite meal. They were incredible). They had a great selection of breakfast foods and real fresh squeezed orange juice along with a wide variety of other juices, champagne, mimosas etc. to select from.
After our son woke up, we grabbed the map of the resort and explored, seeing crocodiles, flamingos, ducks, geese, iguanas and other types of lizards. We lunched at the beach paella party at Colonial beach enjoying the music and festive atmosphere. (This was the only real lunch we had tending to skip lunches as we had large breakfasts. My son skipped breakfasts as he slept late. He would either get room service, sandwiches around pool bar or hors d'oeuvre at the royal lobby) we then headed for the Royal beach, by Kantenah. The water was warm and pleasant However; we made the mistake of not first going back to our room to get our water shoes and instructions, from a trip advisor friend, telling us how to avoid the rocks. My husband got cut up and I had a pretty intense fall. The falling was my own fault as I should have gotten the instructions .Later ,We visited the protected area for turtles and and enjoyed the nice walking paths )We walked around white Sands and the Riviera section Then we went and saw the Kantena and Colonial section. I loved the contrast between seeing so much nature vs. the partying environment. , We had an interesting dinner at Rodizio (WS/R Lobby) the Brazilian place. They brought out meat served by the "ESPETO CORRIDO"; waiters were dressed in traditional Brazilian clothing as well as a nice salad bar. I have been to other Brazilian restaurants and this, like others was interesting. My son doesn’t eat beef, pork, or lamb but had plenty to eat and enjoyed the atmosphere. As usual, during this vacation, we had no room for desert. We stopped by the piano bar and cigar bar before heading back to the Royal lobby. When we returned to our room, I noticed an enormous basket of fruit, chocolate covered strawberries and a bottle of champagne. When we checked in I saw a note wishing us a happy anniversary (my husband and my 32) and thought that was it and how that alone was nice. This was really special.
Mon. morning, I hung out in the Royal lobby drinking coffee, reading novels and checking in at work until my husband awoke. We had another great breakfast at El Jardine and then we went to look at the Salt water pool, La Rocas in the Riviera section, as I was fascinated that there was fish in a pool where people were swimming. Afterwards, we went to the spa to utilize the free services. There were pools, Jacuzzis, steam, and saunas; lazy river, etc .My husband could have moved into that place! I met a person who was vacationing form Mexico City along with her mom. Her mom spoke no English; I spoke little Spanish. The daughter spoke both, encouraging me to speak in Spanish her mom English and translating when necessary. I learned about the inside life of middleclass Mexican residents that I never really knew. I could have remained there and conversed for ever, but I was turning into a prune. I was delighted to bump into them a few days later to finish our conversation. We then “swam” in the Royal pool. There, my son and several iguanas became friends. One opened up his very large mouth and another tried to climb up his chair. Hospitable people that we are, we went back to our room to get them fruit from our basket and they seemed to like us even more. We dined at Mare Nostrum for dinner where Mariachis, strolling Mexican string musicians/vocalists (2 performers), willingly serenaded us with song requests. We peeked in at the International show at Rivera, but it was not our cup of tea so we left. Although, they didn’t have a good turnout, they still provided beverage service. We shopped the local vendors at the Colonial lobby. My husband was particularly interested in the pre-made and cigars made "while you wait" He purchased some and tried them though out the week. He didn’t like them and felt they were overpriced for their quality. We listened to some okay music for a few minutes in the lobby, then stopped in at Churchill’s, the cigar bar (where he looked at the cigars but felt they were all overpriced). After we relaxed with some coffees for him and drink for my son and me, we enjoyed Hemingway’s, the piano bar, for a few minutes .My husband, son (also musician) and I appreciated the pianist there. He was quite good, however there was less background noise and better acoustics.
On Tuesday, it rained all day. Once again I spent my early morning at the Royal lounge till my husband awoke and again had breakfast at El Jardine I scheduled a Spanish lesson. It was a little disorganized but when the teacher finally arrived, she was delightful. The material was quite elementary, however. Since it was private, I was able to pick her brain. The lesson was complimentary and I probably should have taken some more. The semi finals of the world cup began and we watched it at the Colonial sports bar with people from around the world passionately supporting their team. Germany was playing and there were many Germans as well as fans of Uruguay. Their customs were fascinating and the waitress passed around beer for those who didn’t want to go up to the bar chancing missing a play during the game. There was no food service at this particular game. Then I came to room to work.
We ate dinner at Sumptuori Japanese cuisine. We sat at the teppanyaki table. However they also have regular tables, a tatami area, and sushi bar.Japanese sat next to some Spanish newlyweds. (There were quite a number of honeymooners from Spain.)My son and I enjoyed our meal, although it was salty. It was way too salty for my husband so we stopped at a buffet where my son and I got a glass of wine and he got a sandwich to eat. We are spoiled with Japanese food in our community we went past the Pre-hispanic show .The costumes looked great, but we weren’t impressed with the show. We spent time at the lobby and then returned to the Royal lobby for some beverages and finally called it a night
On Wed. the weather did not look too good. We over indulged in delicious Spanish breakfast food at El Jardine and went to lobby bar and used computer while enjoying some special drinks.
We fed the fish outside the Royal lobby some bananas form our fruit basket, as advised on the site, while waiting for the pontoon boat ride around the resort complex. Afterwards we went to watch the second semi-finals of the World Cup. Because it was Spain vs. Germany and there were so many people there from each, it was even more crowded than one would expect even during the World Cup and the resort was well prepared. They had a buffet right outside the Colonial theater, a gigantic screen set up in the theater and plenty of wait staff to handle the overflow from the Sports Bar. Excitedly people from Germany and Spain stood when their country’s national anthem was played. The crowd was as zealous as a crowd can be was. There are two soccer fields at the sports complex as well as soccer on the beach. We learned that every day at 5:30 there is a pick-up game at the sport complex. Adult guests, children, and staff are all invited to play. My son, who was a serious soccer player through college thought he might enjoy playing and he did. My husband and I decided to take a cart over there and watch the end of the game. It was fun.
We ate dinner at Porto Fino, the Italian Place. My husband loved the marinated duck breast, on a lettuce bead and raspberry dressing salad. I got the minestrone soup with fresh vegetables thought it was okay. I then got the grilled king prawns with a spinach and herb sauce. It was too rich for me to eat, but the rest of my family thought it was good. My son enjoyed the salmon cream soup Fruto De Mare, Mussels, Mixed Sea Fruits Mozzarella cheese and Parmesan. After dinner we took a colectivo to Playa. The colectivo was easy extremely inexpensive, clean modern and air-conditioned. We had a fantastic time listening to an authentic band play some great Latin music. My son conversed with the fellow musicians and they told him if he returns, they would enjoy having him sit in. We had to take a taxi back, as it was after 1 AM; colectivoss are off from 11 PM - 4 AM.
Thursday, we thought we would try a different buffet. I got myself a mimosa which I liked even better than the ones at El Jardine. My husband waited a while for coffee and then decided to go back to El Jardine instead as it was much calmer and the service was better. We tried to take out a hobiecat, but the red flags were up. We ended up staying around the Royal pool. Our son decided to play soccer again and again we went and watched the ending. That evening we were invited to the manager’s reception. The top people from all over the resort were there. They served delicious bellinies and hors d'oeuvres. The managers seemed interested in our ideas. We told an upper level manager about our mattress pad situation and she promised to take care of it. However, it never happened. We also told her how much we enjoy all of the canapés and hors d'oeuvres ( very upscale and brought out by chefs in uniform all day and night long) she said that this was a new improvement. It wasn’t as good just a short time ago, but she fought for improvement and was glad that I mentioned it. There was an incredibly talented guitarist/ vocalist before at the Colonial lobby. She perfumed in both Spanish and English and was clearly the most talented person we heard on the resort. (Frankly we were not that impressed with most of the performers) We had lobster at El Jardine again and my husband ordered the flaming appetizer as he knew I would enjoy” the show.” I also enjoyed watching the waiter prepare Mayan coffee, but was too stuffed to even think about ordering it. We tried the disco (twice two separate evenings) for a few minutes each time. There was recorded music playing techno while we were there. Once, my son stayed for a few more minutes, totaling maybe five. It was mostly empty and way too loud, even for my 25-year-old son who frequents clubs as a musician. He admitted none of the clubs he goes to have music nearly as loud.
Friday, it rained so we spent a good bit of time at the Spa. We also walked around the lobbies to observe all of the activities going on. We walked on some of the paths looking again for animals. We weren’t able to make reservations for the beach BBQ scheduled for Friday evenings because by the time we tried to, both the 7:00 PM and 8:30 PM seatings were booked. We did come by to see, it sitting right outside at the bar just to look at the festive atmosphere there were tables and chairs beautifully set up on the beach that was lit up with candlelight. There was waiter service for drinks and instrumentalists played live music .We went back to El Jardine that night and had the Capellini with Lobster, (flaming lobster, cream, garlic, onion, butter, white wine, tomato and lemon) prepared beautifully at ones table served every Friday night It was fun to watch .They give you’re a huge amount so I left ¾ of it over. I wanted Mayan coffee, but again had no room for it as the lobster was extremely rich. I stopped by the Royal bar to say goodbye to Luis, thanking him for his wonderful concoctions (turning me on to Vanilla Galliano etc.) and headed back to bed.
Saturday after breakfast I visited Vianelly around the Royal pool, and Filberto in the lobby to say goodbye and thank them for all of their warmth and kindness. I started thinking how we never made it to “Tea Time" from 5-6 PM. We never took out a boat or snorkeled mostly due to the weather and partly due to our laziness. We also never go to hear the live band music at the Gran Azul outdoor buffet area at the main Col/Kan pool each evening from 8-11.
Our plane arrived, taking us to the airport. Lines were long, but we made our plane. We couldn’t believe for the price we paid we had such a gorgeous room, unlimited golf carts, premium drinks, such a lovely pool, great snacks at the lobby etc. etc. If it wasn’t for the rocks on the beach and the mattress situation, it would be perfect. I told my daughter and her boyfriend they need to start coming with us on our vacations as it was a trip we will always remember.
- Official Description (provided by the hotel):
- TRS Yucatan consists of 454 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, two exclusive swimming pools, plus one salt water pool, unlimited dinner reservations at the theme restaurants, private bars with premium beverages, 24 hrs room service, free Internet connection, bar service to the pools sun beds and an exclusive restaurants. Designed for adults only. ... more less
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- Also Known As:
- The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
- Royal Hotel Puerto Aventuras
- TRS Yucatan Hotel Riviera Maya, Mexico - Akumal