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“Noise almost around the clock”

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Koox Quinto Sole Boutique Hotel
Ranked #2 of 12 Hotels in Mahahual
Certificate of Excellence
Passau
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Noise almost around the clock”
Reviewed 6 April 2013

We booked this place for 6 nights and when we arrived, the room and the views were as awesome as advertised. However- if you look for a quiet place in a peacefull surrounding- this is not it.
The village seems to be designed as a Disneyland to cruiseship passengers. The beach club next door to the Quinto Sole supplies house and techno beats from 10 am till 5pm (thats when the cruiseships are in town about 4 times a week). The hotel itself has a nice outdoor bar and restaurant place, which also cranks up the lounge music as early as 7:30 am till late- so no peace on the balcony or the beach either, even without cruiseships. We were told: no cruiseships on weekends. But on the 3rd (friday) night, there was a Mexican wedding in the location down the road- they know how to party- till 5 am in the morning.
After 3 nights, we decided to leave. At first, the manager gave us trouble and asked us to pay for the entire 6 nights. In the end, with the help of another hotel guest and a more understanding, maybe also more senior manager, we could just leave and find a quiet place.
So, the facilities (rooms are superb!), the beach and the seaview is great- if you don´t mind constant noise.

  • Stayed March 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank possum_1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, Director General at Koox Quinto Sole Boutique Hotel, responded to this review, 9 April 2013
Dear Possum:

Thanks for your feedback, although the place is idyllic paradise, unfortunately you had bad luck with the noise, I can assure you it's not a usual thing. Mahahaual is characterized by quiet and tranquil fishing village, I guess I had a series of negative developments in the dates you were that made ​​everything nasty.
We hope to serve you as you deserve at a future time

Jordi Gonzalez
Atencionacliente@kooxhotels.com

Welcome Home!
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451 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
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English first
Ladyville, Belize
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 March 2013

Really lovely 3story gem, right on the ocean! We bought our room online, and were assigned a room with a view of the parking lot automatically. Upon check-in, we requested an upgrade. There was a fee, but it was worth it. Very clean and spacious rooms with minimal decor, flatscreen t.v., a/c, balcony looking over the ocean. Would have appriciated a coffee pot, but running down to the main floor cafe was simple enough, coffee was brought up to us quickly everyday. Also would have loved a small fridge, but we had a little cooler with us (from our drive up from Belize where we live) and they didn't seem to mind keeping us stocked with ice. Whether or not you stay here, stop in for brick oven lobster pizza!!!

Room Tip: Don't forget to check out the rooftop amenities!
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank MrsLyons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, General Manager at Koox Quinto Sole Boutique Hotel, responded to this review, 26 March 2013
Dear Mrs Lyons

Thank you very much for your input, we are very happy to know that you spent a good days in Mahahual and in Hotel Quinto Sole.

We will consider your comments, we are always open mind to improve.

thank you very much

Jordi Gonzalez
Atencionalcliente@kooxhotels.com
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Richmond, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 March 2013

We spent 7 nights in the corner room on the third floor ocean side. Beautiful clean updated room including a room safe and deck. Would have been nice to have a bar fridge but we managed with the restaurant on the first floor. Giselle made sure we had ice and whatever else we required. She and others were so friendly each day that it made our stay very enjoyable. We enjoyed sitting on our deck watching the locals get ready for the cruise guests strolling by on the days the cruise ships were in port. The beach in front of the hotel was beautiful. We went for several scuba dives with Sam from Doctor Dive Shop and he and his boat man pulled right into the beach in front of the hotel to pick us up and drop us off. It was very convenient. We loved our stay at this hotel and would return.

Stayed January 2013, travelled as a couple
Helpful?
Thank TradewindBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, General Manager at Koox Quinto Sole Boutique Hotel, responded to this review, 22 March 2013
Dear Tradewind BC:

Many thanks for your input. The Quinto Sole team appreciates your trust in us and look forward to seeing him again in our / your home.

WELCOME HOME!

Jordi Gonzalez
atencionalcliente@kooxhotels.com
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Reading, Ohio, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2013

All inclusive for $35 got a beach chair, umbrella all beverages and a snack. Very nice beach and nice staff :) evidently I need 200 characters. I didn't actually see a room but based on the rest of my experience, I give it a thumbs up.

  • Stayed March 2013, travelled solo
    • Value
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Helpful?
Thank Elisabeth C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, Director General at Koox Quinto Sole Boutique Hotel, responded to this review, 11 March 2013
Dear Elisabeth,

We are happy to know that you enjoy your day at the beach with us. In a hope to serve you next time also on site.

Jordi Gonzalez
Welcome Home!
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Edmonton, Canada
1 review
Reviewed 5 February 2013

Spent 5 days here.QUITE DIFFERENT.Jungle west side.Ocean west side.Good view from roof.Thanks to Giselle early morning coffee maker.Her and Jorge were very helpful with their ability to speak english.Clean hotel with Hot water

Room Tip: 3rd floor.Better view.
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  • Stayed January 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank THEMAYOR125125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, Director General at Koox Quinto Sole Boutique Hotel, responded to this review, 7 February 2013
Dear The Mayor:

Dear guest ,

Thank you very much for your review , we are happy to know that you spend a good time with us in mahahual and Quinto Sole boutique Hotel


Jordi Gonzalea


WELCOME HOME!
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Des Moines, Iowa
Level Contributor
196 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 January 2013

We visited Costa Maya from the cruise ship. We booked this All Inclusive day at the beach of the Hotel Quinto Sole. This was an amazing, fabulous, memorable day for all of us! We had full body massages, lots yummy drinks, chicken nachos, shrimp coctail, and the best guacamole and chips ever! Our hostess for the day was Liz, a fantastic and hospitable young lady whom became our friend after a long day on the beach. Liz has a contageous smile and loves her job! If ever in Costa Maya, go see Liz at this hotel...no second thoughts!

  • Stayed January 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Tammy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, Director General at Koox Quinto Sole Boutique Hotel, responded to this review, 28 January 2013
Dear Tammy C
Thanks for your review, we are happy to know that your stay at our beach
club was nice . We will transmit your comments to Liz, sure she will be
happy too.

We hope to serve you again in our beach club and hotel



WELCOME HOME!



JORDI GONZALEZ
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Stockholm, Sweden
Level Contributor
108 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 January 2013

We have spent a week in this Hotel. The Hotel it self is one of the best in Mahahual, from what we have seen, when it comes to the standard you get, the rooms are very nice and the hotel is very clean. We had a very nice view on the sea side, the beach, the little road for pedestrinas along the beach. There is plenty of room for storage, the showeroom is nice, it is all spacy. There is also a nice balcony for private use. The service is OK, but not the best.
What we did not fancy was: First of all, we had no idea that this place was very noisy, but at day time the neighbours beside are playing very loud music all day long, and it keeps on going in the evening as well. During the week we stayed, we also suffered from very loud music two nights (it goes on each Saturday night). It went on until 5am and 5.30 am on New Year's Eve. We simply could not sleep as it felt that our bed was lying in the middle of a discotheque (I am only exagerating a bit). The fact is that Quinto Sole is located in betwen a Beach Club and a huge bar (with no windows or closed walls). The giant bar transforms into a discotheque late in the evening. It is such a shame as without this problem it could have been a very pleasant stay, but it wasn't.
The other negative thing is that the Restaurant was below average. Each time we tried to order somethinh from the menue, that was son easy to get everywhere else, it was not available. It is also more expensive than all other places we have been too, where the food was much better. This appies to breakfast as well. This came as another surprise for us.
At last be aware that wi-fi did not work from the bedroom.
PS: Mahahual is anice place, but it is not as clean as Akumal, which was wonderful.
Mahahual is clean as long as you stay outside or in front of the private domains for each hotel or restaurant. 5 meters aside it is a different thing unfortunately!

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GaelT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KooxHotels, Director General at Koox Quinto Sole Boutique Hotel, responded to this review, 28 January 2013
Google Translation
Hallå Gael T
Tack för dina synpunkter, firar vi att de gillade hotellet och som för de problem de hade bara velat säga att faktiskt buller för årets slut datum, men det är inte vanligt, än mindre i Mahahual.
På frågan om service och restaurang, ber vi om ursäkt och vi har redan vidtagit åtgärder. Akumal och Mahahual är naturligtvis olika, är det första ett område som är känt och mycket turism är Mahahual en oupptäckt paradis, som är i sin linda och har ingen annan utväg städer utveckling.

Tack igen,

jordi Gonzalez
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Additional Information about Koox Quinto Sole Boutique Hotel

Property: Koox Quinto Sole Boutique Hotel
Address: Carretera Mahahual-xcalac km 0.350, Mahahual 77940, Mexico (Formerly Hotel Quinto Sole)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Costa Maya > Mahahual
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mahahual
#2 Family Hotel in Mahahual
#5 Romantic Hotel in Mahahual
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Koox Quinto Sole Boutique Hotel 3.5*
Number of rooms: 16
Official Description (provided by the hotel):
Enjoy the excellent standards of service and comfort in the Koox Quinto Sole Boutique Hotel, right in front of the beach in the village of Mahahual. Located at the entrance to this paradise on the Costa Maya, Koox Quinto Sole Boutique Hotel has 16 rooms luxuriously equipped with everything you need for the most pleasant of stays in Mexico. And as if that weren't enough, the hotel also has an exclusive beach club, restaurant and bar. ... more   less 
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Also Known As:
Koox Quinto Sole Boutique Hotel Mahahual, Mexico - Costa Maya

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