First of all I Loved walking up to the reception desk to check in and the beautiful view of the ocean being the first thing I see, breathtaking! The hotel is kept very clean and chic. Our room was a sunset view room, which I still felt was a awesome jungle view. The staff was very friendly and our room was kept very nice.
A couple of things to have a heads up on. Language is a problem. We had only one girl in the evening that spoke good English and our Spanish is un pocco. So being able to communicate was a problem. I would also suggest not eating there, which I hate to say anything negative about this place but there are just so many other better places to eat in Mahahual. Also a heads up on the standard rooms, we were not fully aware that we were not getting double beds. We however made the best of it and pushed the two twins together and was fine.
This is the only real negative thing I have to say. The reception desk is not open all the time, like we are accustom to. On our check in we were given a tv remote, a ac remote, one door key, and two towel tickets. We had to leave at five and since we assumed no one would be at the reception we left everything in our room. Problem was when we went to leave the janitor, who spoke NO English, threatened to call the policia on us if we did not return everything but could not understand we left it in the room. After causing everyone a lot of frustration we managed to get him to understand and he let us in the room. We also had a problem with the towel tix. DO NOT lose those or let the reception keep them when you go to take a towel! Luckily our janitor guy let us just give him our beach towels and pointed to the fact that if we did not return the tix it was 25$ each. Still waiting to see if we get charged, so far so good:)
I loved this little town, it was almost magical in how beautiful and down to earth it was. The few things that were a problem are not worth writing this town or hotel off, they are just things to be aware of. Everyone is so kind and even with the language barrier try to be accommodating.
- Official Description (provided by the hotel):
- Enjoy the excellent standards of service and comfort in the Koox Quinto Sole Boutique Hotel, right in front of the beach in the village of Mahahual. Located at the entrance to this paradise on the Costa Maya, Koox Quinto Sole Boutique Hotel has 16 rooms luxuriously equipped with everything you need for the most pleasant of stays in Mexico. And as if that weren't enough, the hotel also has an exclusive beach club, restaurant and bar. ... more less
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- Also Known As:
- Koox Quinto Sole Boutique Hotel Mahahual, Mexico - Costa Maya