We have stayed at this hotel with our family five times over the last twelve years. It has always been clean, organized and the staff friendly and professional. The food has always been above average. The most recent visit was a complete disaster. The rooms were dirty; both mornings loud music began playing between 6:30AM-7:15AM; workers were yelling in the pool area (outside our room) beginning at 6:00AM; both days groups from cruise ships filled the pool and beach areas beginning at 9:30AM (we were not informed this would happen); and lastly, my husband and brother-in-law got food poisoning from the hotel food (pork chop). We complained while we were there and I wrote a letter after returning and we still haven't received any sort of apology. The food poisoning resulted in my husband being sick the remainder of our stay in Mexico and the first couple days back in the States. We are very disappointed in the experience and lack of response. We will not be staying at Hotel Reef again.
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- Also Known As:
- Hotel Reef Yucatan - All Inclusive And Convention Center
- Hotel Reef Yucatan - All Inclusive Telchac Puerto
- Reef Hotel Yucatan Beach
- Hotel Reef Yucatan - All Inclusive & Convention Center Telchac Puerto, Mexico