We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“A little piece of heaven....” 5 of 5 bubbles
Review of Coral Garden Inn

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Xcalak
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Coral Garden Inn
McMinnville
2 reviews
“A little piece of heaven....”
5 of 5 bubbles Reviewed 27 January 2013

This was the best get away vacation spot we have found in the world. We had a party of 10 and found the house very comfortable. We had the best time relaxing and snorkeling while the kids played on the beach. The house is right on the beach. Our kids could go in the shallow water without any worries. We found the house to be very clean. The caretaker was very helpful. I would recommend if any one wants to get away this is the perfect place..

Room Tip: This was right on the beach with shallow waters, great for kids.
See more room tips
  • Stayed November 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fleischman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

31 reviews from our community

Traveller rating
    26
    3
    1
    0
    1
See reviews for
18
8
1
Business
0
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • Any
English first
Sebastopol, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 January 2013

Going to Coral Gardens Inn is like a week in paradise. Its so relaxing, beautiful and the accomodations are perfect, well lived in and relaxing. No worries with kids. The upper unit is lovely and airy. I loved the ambience both inside and out.

I usually get bit up a lot in Mexico with noceums(little black bugs that are everywhere in Mexico) but I didn't experience anything like that here. It was clean and a great taste of Mexico. The caretakers were especially helpful.

I will be returning. I especially love the casualness and the downtime, relaxation you get in Xcalat. Thanks CGI!

Room Tip: The upstairs has great views, especially the bedroom facing the ocean.
See more room tips
  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Meagan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 4 January 2013

Foremost among the disappointments of Coral Garden Inn is 9 of my large party of 13 people contracted scabies while staying there and the owners responded with denials and shocking hostility. But before I detail the saga I'll list the several other unpleasant things about our stay that will be more likely to bother future guests than (I hope) our more exceptional problem of scabies.

Our stay at Coral Garden Inn contrasts sharply with our previous idyllic experience in Xcalak at another vacation home (the place was already booked for our desired dates this year).We suggest future visitors look for another vacation home in Xcalak in which to spend their vacation. Xcalak is amazing and we've learned from experience it is much easier to enjoy to its fullest while staying at places other than Coral Garden Inn.

First, the caretaker did not clear the beach for half of our stay, letting the garbage pile up for three days in a row. By the third day when I requested the wife lend me the rake and wheelbarrow to clean the beach, she assured me her husband would be attending to it that morning. He did not clean the beach until the next day. Unpleasant garbage and seaweed piles up quickly and the beach needs to be cleaned daily to make it enjoyable. On the few occasions he did clean the beach, it was only after we had been up and on the beach for several hours already. It seems that the caretaker was too drunk these days to clear the beach and on more than one occasion disturbed us with his inebriated rants until we excused ourselves from the beach and went inside. The seemingly odd and emphatic request by the owners that we not leave any leftover alcohol as a 'tip' for the caretaker eventually made sense.

Second, the Inn's website states the place comes with housekeeping but this service is rather irregular and not what I would generally understand to fill that label. The bathrooms require you deposit toilet paper in a trash bin by the side of the toilets rather than flush them down the bowl. Because the housekeeper would not take this garbage out until the bins were overflowing, the bathrooms continually stank. We would also have to request the kitchen garbage be removed as it also was never taken out before it reached overflowing. It would have been nice to have garbage removed daily. Also, sand piles up quickly inside the house and while we tried to keep buckets of water outside the doors to wash our feet before going in, it would have been good housekeeping to sweep the floors daily and replace the water in the buckets to facilitate sand removal. These most basic housekeeping issues were not given attention, let alone any other cleaning.

Third, Coral Garden is noisier than most other vacation homes in Xcalak. The road runs between the house and the beach rather than behind the house which would better seclude the beach from the noise of passing vehicles. This meant that when we were relaxing on the beach numerous cars would pass throughout the day only a few feet behind us. Most of them would stop and honk either to tell us they were selling something, or, most often, because they wanted to communicate with the caretakers but didn't want to leave their cars to knock at the caretakers' door. Also, the caretakers' several dogs would grow noisy and aggressive at night, barking and running feistily up to us as we would pass from the upper and lower sections of the house.

Finally, and most distressing, we contracted scabies from the Inn. Mid-way through our weeklong stay when the 'bug bites' first appeared we assumed they were the mosquitos or sand fleas that are prevalent around the house (as per instructions left by owners), but as the telltale symptoms intensified we realized by our last day they were scabies. After a long day of traveling home we received medical attention and our doctor prescribed a scabies treatment cream that cost $744 (6 tubes at $124 each). When I notified the owners the following morning of the problem they first responded by disputing our diagnosis saying they were other bug bites. I proceeded to explain that there was no mistake, that we are familiar with scabies after 15 years of traveling in Mexico, and that we had been diagnosed by our doctor (who has treated us for them before). The owners then responded that it was impossible for us to contract scabies from their Inn because scabies don't exist in tropical Xcalak and because previous guests had last been there a week previous (scabies can't survive longer than 72hrs without a human host). They then accosted us for not telling them sooner about the problem. I tried to correct the owners' false information and told them we felt we deserved compensation for the medical condition we contracted from their facilities considering we had paid $3,000 USD to stay there and the treatment cost us an additional $744.

Scabies are nasty little mites that burrow into human skin and cause an intense reaction. When an individual contracts scabies for the first time it can take several weeks before any symptoms appear as the visible signs only arise when the body develops an allergic reaction to them. When someone has had scabies before and contracts them again, the allergic reaction flares up almost immediately--generally between 24 to 48 hours. Because the 9 of us who showed symptoms SIMULTANEOUSLY mid-week have all had scabies before, we had to have contracted them from the Inn. It was absolutely the ONLY place we had been in the last four days. Also, scabies ARE prevalent in the tropics and actually quite endemic in the Caribbean. I suggested that the most compelling explanation was that the caretakers who live on the premises are asymptomatic carriers and had infected our bedding and/or the furniture.

The owners continued to deny any responsibility because they had not had guests within the week, said we had contracted them from our flights (quite impossible because these were from the USA and we would have shown symptoms days earlier) and were inflamed by our suggestion that we deserved compensation. Next time I want scabies I'll go back to the last place I contracted them--$20/night for three people wooden huts on a beach in Chiapas, Mexico--much better deal than $3,000 Coral Garden Inn.

  • Stayed December 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank maruchtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
coralgardeninn, Owner at Coral Garden Inn, responded to this review, 17 January 2013
It is unfortunate that the leader of this group followed through with her promise, that if we did not pay for their medication, she would write a negative review to make sure no one else would want to stay at the Inn. Please read all of our reviews before you put too much stock into her attack.
We were contacted by this group, a week after their stay at the Inn. At first we were very sympathetic with their plight and responded quickly and responsibly. Since we have never experienced this phenomena in our 8 years of running a quality establishment, we researched scabies to better understand how it is contracted. The Center for Disease Control states that these mites cannot exist longer than 72 hours off of a host. We had no guests for 8 days before their arrival. Our caretaker family has been with us for 8 years and they have never experienced an outbreak, nor do they live in the Inn. When we asked other hotel owners if they have ever heard of scabies in this hot, salty environment, no one had ever heard of a case. We employed the same sanitary procedures with this group as with all of our guests. We use freshly laundered and dryer dried sheets and towels before, during and after each groups visit. We clean all floors and surfaces with bug repellant soap to discourage all unwanted inhabitants. Because we are in a tropical environment with a variety of tropical bugs and dealing with a fragile ecosystem, our water, electrical system and septic system take special consideration. This includes the disposal of bathroom paper in a covered waste can, as in much of Mexico.
While we are sad for this family who had a bad experience on their vacation, we are further saddened by the writer who has chosen to blame the local Mayan family, who works so diligently to care for the needs of the guests who visit the Inn.
A final note, yes, according to Mexican labor laws, all workers have Christmas and New Years off. And yes if you hear a horn honk it is probably the food truck or the fresh tortilla vender letting you know they are there and sometimes dogs bark at night to alert you if anyone unwanted is around. This is not a Cancun tourist resort. This is Xcalak with all of it’s life and charm. So please read a few more reviews to discover what is the real story of the Coral Garden Inn.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 17 December 2012

Our family spent two wonderful weeks in Xcalack at the Coral Garden Inn. We stayed on the top floor unit, which I definitely recommend. It has the best views and gets the breezes to keep the place cooled off. The unit was perfect in every way - spacious, clean, nice caretakers, easy to find, well stocked kitchen and hot showers (especially around 4 pm). We loved every moment and cannot wait to go back. The snorkeling is incredible and our kids, ages 5 and 9, couldn't get enough. We brought our own gear to make it simple. The kayaks were perfect. We liked the north end of the bay and snorkeled almost every day. We stalked up on food in Playa del Carmen, and I'm glad we did because the little grocery stores don't have too much and are expensive. We went fishing as a family, and my husband went fishing two days alone. We caught a bunch of fish and had a riot. We then had fresh fish tacos and released most everything else. Leaky Palapa was amazing and we ate there two nights because we couldn't get enough. If you are looking for a resort experience and tons of staffed activities, then this is not the place. If you are looking for seclusion, with a private beach and sleepy days, then this is heaven on earth. We will definitely be back!! Roberta was wonderful to work with and refunded me a night stay when I realized I had booked incorrectly. She was easily accessible, nice and had great suggestions for the area. The family on site is so hospitable and helpful. My l9 year old daughter became instant friends with the 10 year old, Lupita, and they played every day. She also invited my daughter to school, which was an excellent cultural experience. The caretakers are very professional and do not interfere with your stay in any way. Xcalack and the Inn are an absolute must go!!

Room Tip: Definitely book the top unit, if available. It is cooler, has nicer views and you can leave the doo...
See more room tips
  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank N E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rye, Colorado
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 October 2012

If you are looking for an ideal retreat to a tropical paradise - and have the whole beach to yourself - you definitely need to check out Xcalak and Coral Garden Inn. We have spent two wonderful vacations here over the past year. If you are looking for teaming beaches and 5 star resort amenities - keep looking. But if you are looking to get away from it all and have a house and beach to yourself - this is it! Xcalak is a quaint fishing village at the southern end of the Yuacatan. The Route 307 from Cancun has recently been widened and is a breeze to drive from the Cancun Airport all the way into Xcalak. The road from Xcalak to Coral Garden (about 9km) is a rustic beach road - which means slow going - but little traffic. You can rent the whole house or one of the two levels. Both levels are quite roomy and airy - taking advantage of the usual onshore trade winds. The beautiful Caribbean is right at your doorstep with some of the best coral head and reef snorkeling straight out from the house - thus the name. The caretakers Augusto and Juana live on sight with their lovely young family - and are available to assist as necessary. There is a very family feel to Coral Garden. There is world class dining at the Leaky Palapa (in season) and other modest but good restaurants in town. This is one of the last homes on the north end of the Beach Road leading out of Xcalak - so you literally have miles of deserted and quite varied beaches to explore. So if you are looking for a tropical paradise all to yourself - make sure to consider Coral Garden Inn!
Greg and Cindy
Rye, CO, USA

  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank dragonflysinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 August 2012

Our family spent the last two xmas's here and loved it! Our son (15) loved the awesome snorkeling right out the door and our 2 year old daughter loved the shallow water and we didn't have to worry about her getting knocked down by waves. The caretakers are great! Bring water shoes and relax. Can't wait to go back!

  • Stayed December 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank juliagrace1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oakland, California
1 review
5 of 5 bubbles Reviewed 10 July 2012

I and my girlfriend, along with three other couples went to the Yucatán and stayed at the Coral Garden Inn this May. We rented the entire house and had plenty of space. The cost was great split between the 4 couples. The local diving was good and the snorkeling near the house was wonderful. The kitchen had all the utensils one would need. Agusto, the caretaker, helped us get some great fish from a local fisherman. The house was comfortable. The beach was great. They have a couple wide palapa's that we rested under each afternoon before heading into town for some wonderful dinners at the restaurants they suggested. Ron and Roberta, the owners, made sure the house had everything we needed.

We are already planning our trip for next year.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Xcalak
1.0 mi away
Villas Bakalar
Villas Bakalar
#5 of 9 in Bacalar
4.0 of 5 bubbles 69 reviews
1.1 mi away
Hotel Laguna Bacalar
Hotel Laguna Bacalar
#9 of 9 in Bacalar
3.0 of 5 bubbles 344 reviews
1.3 mi away
Cabanas, Hostal y Camping "Magic Bacalar"
Show Prices
Show Prices
Show Prices
3.3 mi away
Rancho Encantado
Rancho Encantado
#1 of 9 in Bacalar
4.5 of 5 bubbles 749 reviews
23.4 mi away
Bacalar Lagoon Resort
Bacalar Lagoon Resort
#2 of 36 in Bacalar
4.5 of 5 bubbles 261 reviews
0.7 mi away
Hostal & Suites Pata de Perro
Show Prices
Show Prices
Show Prices

Been to Coral Garden Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Coral Garden Inn

Property: Coral Garden Inn
Address: Lote 4 santa julia, Xcalak 77940, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Costa Maya > Xcalak
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #2 of 5 Speciality Lodging in Xcalak
Price Range (Based on Average Rates): £
Number of rooms: 2
Official Description (provided by the hotel):
Located steps away from the beautiful Carribbean ocean, on a white sand beach, the Coral Garden Inn is an enchanting two suite complex with decorative, artisan furnishings and incredible ambiance. The identical Balcony and Beachside suites have private entrances, two large bedrooms, bath, a large open floor plan with living room, dining room and kitchen. Each spacious suite is a private environment for 2 to 6, or both suites accommodate a larger group. ... more   less 
Also Known As:
Coral Garden Inn Xcalak, Mexico - Costa Maya

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing