I would not book this hotel again. They have some kind of an animal park inside the hotel and it's kind of nice to walk around and have a look at the different animals. The beach is just rocks and the staff recommends to walk a couple of hundred meters to get to a nicer part. The pools are nice and it's a great place to hang out. The pool bar is kind of gross. The staff cleans the plastic cups without any soap under running cold water. I'm not an expert but I think they really should have a dishwasher with really hot water to avoid that the people get herpes and diarrhea.
The rooms are great and I honestly have to say that I loved our room. Great wooden deck with hammocks and a Jacuzzi for 2 right behind the bed.
The nicest about the food at the restaurants are the raccoons and the coati that wait for you in front of the restaurant to get some fruits. The breakfast is just bad. They didn't have bread and you had to ask for butter, marmalade, cheese and all kind of other things.
Lunch and dinner we nothing special at all.
All together a disappointing experience.
- Official Description (provided by the hotel):
- Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more less
- Reservation Options:
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- Also Known As:
- Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
- Xpu Ha Palace Xpuha
- Bel Air Collection Xpu Ha Riviera Maya Mexico - Xpu-Ha