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“2 weekend stay” 2 of 5 bubbles
Review of The Old Palace Lodge Hotel

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The Old Palace Lodge Hotel
Ranked #2 of 9 Hotels in Dunstable
Bournemouth, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“2 weekend stay”
2 of 5 bubbles Reviewed 11 April 2013

Sadly disappointing stay. On arrival at about 4pm we waited several minutes in an empty reception. After enquiring at the bar where staff were we were finally checked in. Sleeping on the first night was impossible with loud music playing until after 1pm and ongoing noise until 2am. Breakfast the next morning was in a small room which was full at 9am. For continental breakfast there was some meats and cheese but only 1 tiny loaf and 2 pastries, no rolls or croissants etc. A pot of tea given to us was cold. There was only 1 member of staff trying to serve too many guests. Other guests were queuing outside the room with at least 15 minutes wait to get a table. £11.50 for a bowl of cornflakes and cold tea was excessive. We did not attempt breakfast on the 2nd morning of our stay.
On three occasions we had fresh coffee from bar. It was poured out and then each time we waited a several minutes while milk was collected from the kitchen as the coffee got cold.
Our bedroom was adequate and we had a spacious bathroom and plenty of hot water.
It was a happy family occasion marred by poor hotel service.

Room Tip: Ask for a room away from entertainment rooms.
See more room tips
  • Stayed April 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Frances1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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382 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 April 2013

We stayed at The Old Palace Lodge for one night March 2013 and were thoroughly impressed.
We had 2 toddlers and had a family room which was spacious and well equipped. The purpose of our stay was a celebratory 60th birthday meal in one of the function rooms, this went very well, with the room being decorated nicely and food and service also at a very good standard throughout
Staff were very helpful and friendly during our stay even when our 2 toddlers were attempting to run riot at every opportunity. In addition I would also say the full english breakfast was delicious.
I would highly recomment this hotel if you need to stay in the Dunstable area.

  • Stayed March 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BVK100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Midlands
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 25 February 2013

We stayed here mid feb due to house hunting in and around Hertfordshire and really couldn't fault a thing. Great value, superb rooms and the staff really were extremely helpful and friendly. We stayed with our 20 mnth old twins and nothing was too much trouble. We were made to feel very welcome. We had room service due to the little ones and the food was fantastic too. Overall I would highly recommend and rate this little gem of a hotel. I am sure we will be returning as we continue our house hunting.

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AzzaMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reigate, United Kingdom
Level Contributor
67 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 23 February 2013

We stay at this hotel once a year; excellent service and value for money. This is a hotel that is investing money, you can see improvements every year. Having said improvements, it is a good hotel to start with, the investment is not dealing with issues but making improvements for its guests.

Breakfast: excellent ingredients; well done on this point. I often resent the cost of breakfast but again good value.

We visit once a year for a friends birthday; this very good hotel adds a very nice touch to the weekend.

If this is read by the hotel manager; big Thank You to your ever friendly and helpful reception team.

  • Stayed February 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MrC64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sidmouth, United Kingdom
Level Contributor
51 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 17 February 2013

We were really impressed when we arrived at the old palace lodge, they were really busy with lots of people eating and drinking but every member of staff (about 7 in all) that saw us come in said a smiley hello..really friendly staff.. The room was a lovely size with a large bathroom all spotlessly clean..a really comfy bed and plenty of tea coffee and hot chocolate supplies..even a little packet of sweeties..quite something we thought...Our TV didnt seem to want to play ball so we rang the front desk just to ask what we should try and within minutes there was a fab chap knocking on the door to sort it out..and sort it out he did...great service.. We will definately stay again when in the area..fabulous friendly staff..clean comfy room..perfect just what we look for..

  • Stayed February 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Huffyhail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bexhill-on-Sea, United Kingdom
Level Contributor
103 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 10 February 2013

A quality hotel of great character, somewhat strangely located in drab Dunstable. Superior room was very good, warm, comfortable bed just getting to be a tiny bit dated but perfectly OK for a short stay. Staff were all very well trained, extremely helpful and cheerful....delightful change from the usual tepid East Europeans in many hotels. We attended a birthday function with meal and all went very well, food good, waiting staff good and no mess ups on the meal choices, despite the packed restaurant and another large function on the same evening. Prices were very reasonable for a hotel as well-run and comfortable as this. Would not hesitate to highly recommend this gem of a palace !

Room Tip: Superior rooms are very good value and those on the east (Luton) side escape air-con noise
See more room tips
  • Stayed February 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Terry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 28 January 2013 via mobile

The rooms are ever so slightly tired the place feels like a proper hotel rather than a budget chain of rooms. Staff were very helpful and very polite rooms were more than adequate and nicer than they needed to be. Excellent value for money too. If there is a negative I would say that the fixed shower is to low - but that's being picky.

  • Stayed January 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nncole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Old Palace Lodge Hotel

Property: The Old Palace Lodge Hotel
Address: Church Street, Dunstable LU5 4RT, England
Region: United Kingdom > England > Bedfordshire > Dunstable
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Dunstable
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Old Palace Lodge Hotel 4*
Number of rooms: 68
Official Description (provided by the hotel):
The Old Palace Lodge Hotel is a newly awarded 4 star hotel located in the historic Market Town of Dunstable.With 68 en-suite spacious bedrooms, designed to a standard or executive level, and three meeting and events suites, offering the perfect for business seminars and private functions, the hotel has been described as a jewel in Dunstable and it really is....The popular Henry Restaurant has welcomed Andrew Hill as the new Executive Head Chef. Andrew and his brigade have comprised a set of exciting brand new menus, from the A La Carte, Wedding, Banqueting to the room and lounge. Children and non residents are welcome.The Old Palace Lodge offers complimentary on-site car parking, Fully equipped on-site gym and complimentary WI-FI internet access. Ideally located, The Old Palace Lodge is in walking distance to Dunstable Town and situated only 10 minutes drive from the hustle and bustle of the nearby Town of Luton and Luton Airport. The M1 junction 11 is located 5 minutes away. ... more   less 
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Also Known As:
The Old Palace Hotel Dunstable
Old Palace Hotel
The Old Palace Lodge Hotel Dunstable, Bedfordshire

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