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“Great value”

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Holiday Inn Express Dunstable
Ranked #4 of 9 Hotels in Dunstable
Huddersfield, United Kingdom
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great value”
Reviewed 23 August 2014 via mobile

£45 b&b for family room, was a good location en route to Yorkshire after day at Legoland. Warm welcome ,lovely big, clean comfortable room. No frills but had what we needed. The main disappointment was the restaurant ...small menu, not geared to family market and service was poor. By the time food arrived the children were too tired to eat. The pub restaurant up the road would've been better option. Breakfast staff were lovely but it's too small for the breakfast rush. Disappointed no bacon but breakfast good value.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebbieDo1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear DebbieDo1973,

Thank you for taking the time to write a review about your recent stay here at The holiday Inn Express Dunstable.

Thank you for your comments relating to breakfast; our free Express Start Breakfast consists of 3 hot options (Sausage, Scrambled Egg and Beans) plus a selection of continental items; there are also free hot & cold beverages available during breakfast time. All products are selected from an IHG recommended supplier and we find their food to be of a good standard.

With regards to the restaurant, I will pass these comments on to the Senior Management for review. We do offer childrens meals for free at the hotel, as do all our IHG properties. These are available on request. I apologise for you not receiving this information.

All feedback received is used constructively to evauluate current hotel procedures and help improve overall guest satisfaction.

Kind Regards,
Robert Pearson
Guest Services Manager

FB: Holiday Inn Express Dunstable
T: @HIEXDunstable
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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574 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
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English first
Essex, United Kingdom
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 August 2014

Have stayed at this hotel before and as per my last trip no issues to report.

The hotel is located on the A5 just outside Dunstable and it's a few miles off the M1 which I find very handy.

Well maintained and clean rooms helpful staff along with convienant parking make this a good choice in my book.

Happy to stay here again.

  • Stayed August 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Robbyroadwarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear Robbyroadwarrior.

Thank you very much for posting a review regarding your recent stay with us at the Holiday Inn Express Dunstable. All our feedback both positive and negative is analysed to help ensure hotel procedures are continually being improved.

Delighted to read of your experiences at our hotel; we aim to make the breakfast experience as enjoyable and comfortable as possible and will definitely take on board your comments. Your positive feedback regarding our team is appreciated on all levels and I will be sure to pass on your comments to the team.

Again, thank you for your kind comments, I hope you continue to use IHG Hotels for your travels and we look forward to welcoming you the next time you're visiting Dunstable.

Kind Regards,
Robert Pearson
Guest Services Manager

F: Holiday Inn Express Dunstable
T: @HIEXDunstable
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Belfast, N.Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 21 August 2014

We had a very comfortable 4 night stay at this hotel travelling with 2 young children. The hotel is more designed for shorter stays with limited wardrobe space etc but living out of a suitcase was fine.

We had a double bed, sofa bed and the hotel provided a travel cot. The room was well laid out if small, very clean and had fantastic air con and also a window which opened for fresh air while also being safe with a toddler in the room.

The car park was great with plenty of spaces even at the weekend.

Breakfast was perfect for our needs and very healthy with choices of muesli, cereals, yoghurts, fresh and tinned fruits, pastries, bread and a small selection of cooked items. It was well stocked and fresh. A lovely treat given the excellent value of the hotel room.

Throughout the hotel the staff were excellent and particularly welcoming to children. We very much enjoyed our stay here and it is a great base for visiting Whipsnade Zoo, Dunstable Downs and the lovely Stockwood Centre in Luton.

Overall excellent value and very friendly and welcoming staff.

  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank LAEEFamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear LAEEFamily,

Thank you very much for posting a review regarding your recent stay with us at the Holiday Inn Express Dunstable. All our feedback both positive and negative is analysed to help ensure hotel procedures are continually being improved.

Delighted to read of your experiences. I am pleased that that you thought all the team members you encountered were friendly. That is a big part of the service we provide and know that guests like friendly but professional service; thank you for your kind comments.

I am glad you found that our free Express Start Breakfast met your needs and met your expectations.

Again, thank you for kind comments and we look forward to welcoming you back in the near future.

Kind Regards,
Robert Pearson
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Wales
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 16 August 2014

Staff very friendly and very helpful.All of hotel very clean and well maintained. Room a good size and very clean. Shower excellent , no temperature difference in water and bath towel very good size for once. No Bath in room but shower cubicle quite large and powerful. Room very well insulated from outside and inside noise which led to a peaceful night's sleep. Breakfast was a buffet , basic but very filling .Car park a good size so ample parking for everyone. Recommend this hotel to anyone , One of the best I have stayed in for a one night stay or short weekend.

Room Tip: Good restaurants and pubs in local area for evening meal, some in walking distance 10 mins.
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  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank purplegill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 18 August 2014
Dear Purplegill,

Thank you for taking the time to write review of our hotel here at the Holiday Inn Express, Dunstable.

We are thrilled to hear that you had such a great stay here. We are delighted that you found our rooms to be well insulated to enable this great nights sleep.

We welcome feedback both positive and negative from our guests to continually help us improve and know what we are doing well at.

We hope to welcome you back to Dunstable again very soon.

Kind Regards,
Robert Pearson
Guest Services Manager
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Sheffield, United Kingdom
Level Contributor
90 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 16 August 2014

This is a relatively new HI Express, with nicely decorated and comfortable rooms. The hotel itself will be fairly typical of the new hotels in the Express brand.
It had a small but comfortable bar area and a informal open style restaurant area. This was all good and met my expectations, perhaps exceeded them, as the hotel was spotlessly clean, everywhere!. However, what made it great was the friendly service and reception team. Everyone I met was so friendly and nice it was lovely. What a credit to the brand this team are. I have stayed in IHG hotels all over the world and can honestly say this was the best front of house team I have met. From the overall cleanliness of the hotel, credit is also due to the housekeeping team too. Great job people!
Other IHG hotels, irrespective of the brand, can learn a lot here.

  • Stayed August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Skilled_Chef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear Guest

Thank you for taking the time to review the Holiday Inn Express Dunstable Hotel. All feedback received is used constructively to help review procedures and ensure that hotel services are effective.

Delighted to read of your experiences. I am pleased that that you thought all the team members you encountered were friendly. That is a big part of the service we provide and know that guests like friendly but professional service; thank you for your kind comments.

Again, thank you for your kind comments, I hope you continue to use IHG Hotels for your travels and we look forward to welcoming you the next time you're visiting Dunstable.

Kind Regards,
Robert Pearson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury St Edmunds, United Kingdom
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 14 August 2014 via mobile

Stayed here for one night on business. Did not eat at the restaurant as I did not need to, but did have breakfast. Rather minimalist in it's range and a suspicious style of sausage but as much as you need. Room was on first floor and was clean, modern and comfortable as you would expect. One fly in the ointment for me was the brace of huge German saloons that spent the night in the disabled parking bays, with no visible blue badges or apparent challenge. Shame really.

Stayed August 2014, travelled on business
Helpful?
3 Thank ExecutiveContributer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear Andrew B,

Thank you for taking the time to write a response about your recent business stay at our hotel in Dunstable.

Thank you for your comments relating to breakfast; our Express Start Breakfast consists of 3 hot options (Sausage, Scrambled Egg and Beans) plus a selection of continental items; they’re also free hot & cold beverages available during breakfast time. All products are selected from an IHG recommended supplier and we find their food to be of a good standard.

With regards to the accessible parking bays, I can only apologise. The team here do strive to closely monitor the vehicles in the bays, however, it is not always possible to. If you do notice this on your next visit, please do not hesitate to bring this to the attention of the team who will take the appropriate action.

Again, thank you for your kind feedback and I am pleased that your stay met your expectations. We look forward to welcoming you back in the future.

Kind Regards,
Robert Pearson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, United Kingdom
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 August 2014

Easy, welcoming check in and lift access to the upper floors was quick and smooth. great if you have a number of heavy cases. Spotlessly clean room and shower. The room was spacious but with limited hanging space for clothes. Comfortable bed and a nice outlook over open countryside. The weather was hot but air conditioning kept the room comfortable. Quiet, undisturbed night and free wi-fi.

The one drawback was a mediocre cooked breakfast. Very average sausages, rather bland scrambled egg, but the range of cereals and yoghurt was good.

Giving the hotel four stars is a bit mean, I feel four and a half would be fairer.

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Ivan13za
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEX-Dunstable, Manager at Holiday Inn Express Dunstable, responded to this review, 25 August 2014
Dear Ivan13za,

Many thanks for taking the time to write a review of our hotel and your recent stay.

Thank you for your comments relating to breakfast; our Express Start Breakfast consists of 3 hot options (Sausage, Scrambled Egg and Beans) plus a selection of continental items; they’re also free hot & cold beverages available during breakfast time. All products are selected from an IHG recommended supplier and we find their food to be of a good standard.

I am sorry that on this occasion, we didn't meet your expectations. All comments will be fed back to the team in order to improve.

We look forward to welcoming you back again on your next trip to Dunstable.

Kind Regards,
Robert Pearson
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Dunstable

Property: Holiday Inn Express Dunstable
Address: London Road, Dunstable LU6 3DX, England
Phone Number:
Region: United Kingdom > England > Bedfordshire > Dunstable
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Dunstable
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Holiday Inn Express Dunstable 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
From its attractions & rolling countryside with the nearby Whipsnade Zoo & Dunstable Downs the area surrounding the hotel is just waiting to be discovered. Perfectly located just 7 miles from London Luton Airport offering excellent access to the heart of the national motorway network. With the M1 close by and the M25 less than 20 miles away, over three quarters of the UK mainland population can be reached in a same day return journey. ... more   less 
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Also Known As:
Holiday Inn Express Dunstable Bedfordshire

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