I have been to this carvery on a number of occasions and have generally been satisfied with the quality of the food. However, the same cannot be said for the standard of customer service. For on my most recent visit our meal was spoilt by excessively loud music playing throughout the dining area to the extent that we could not enjoy a quiet conversation.
When our waitress - Katie, I believe - eventually came over to enquire if everything was okay I politely asked her if the music could be turned down. She agreed to do so, but the music continued to play at the same volume for the remainder of our stay.
I later complained in writing to Head Office, Mitchell's and Butlers, but despite a follow-up letter I received neither a reply nor even an acknowledgment. For a company the size of Mitchell's and Butlers to ignore correspondence from its customers does surprise me. I can only conclude that this company does not care about its standard of service and for that reason I shall not be returning to the Old Red Lion at Houghton Regis.
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