I was very much looking forward to visiting the Crown for a weekend out of London but ultimately left disappointed. Even before I arrived the customer service was unacceptable. I called to make a small change two days before. The person on the phone was almost unwilling to talk and told me she can't deal with the change and I should just email. I actually forgave this at the time, perhaps there was a sudden run of visitors, these things happen. Little did I know this was a sign of things to come.
On arrival I was happy. The room was clean, the hotel looked lovely. Exactly as I had expected. (Apart
From the advertised Roberts radio, which to be honest was made a great deal of in the literature but not a great loss yet still a strange omission). We spent a few minutes getting changed and went to dinner. We ordered a drink to start. It eventually arrived with the meal! If I'd have known drinks take 20 minutes to arrive I'd have just ordered the wine straight away.
The food was great which was a plus point. However it was difficult to get the staff's attention at any point during the meal and this was a recurring theme of the weekend.
We also stayed in Room 3 which turned out to be extremely noisy on both days. It's above the bar I believe so I understand why but still very disappointing considering the price we paid.
It's also worth making a point about the shower. It changed temperature constantly, going from cold to scolding within a minute. Very strange but a bit annoying!
On the second day we decided to spend some time in the bar. I say some time, most of it was actually spent waiting in the bar for a member of staff to show. When they did they were helpful and friendly but it was apparent at least one wasn't exactly sure of what they were doing. We also ate and the food again was good.
Possibly the worst part of the weekend was the breakfast on Sunday morning.
The Crown was severely understaffed, it took 40 minutes to get a cooked breakfast, the coffee was cold when it arrived, noting was offered, you'd have to chase staff down for tea or coffee and I had to do the same because there were no plates available! The staff tried hard but it was ridiculous. We finished breakfast very disappointed.
Then we went to check out. A simple process I thought. Not so much! I was given the amount to pay and had to ask for the breakdown. Which turned out to be wrong. So obviously pleased I didn't just pay as was suggested! To be fair, the girl on reception was very new. She told us she'd been there for two days. However to authorise a change to the bill she needed a manager. Who was dealing, for over 25 minutes, with two other unhappy customers, sitting getting feedback. And yes. We had to stand and wait the entire time as she was the only person that could help! Eventually she finished with the others and again, did a good job fixing the problem with the bill and very friendly too. I still think the bill is incorrect but I imagine the hassle of sorting it out probably isn't worth the effort.
So the bad service and staffing really spoiled what would otherwise have been a lovely weekend. I don't think it would take a lot to fix, I hope they do because apart from a few minor issues it could be a fantastic hotel.
- Official Description (provided by the hotel):
- The Crown in Old Amersham, situated at the end of the Metropolitan Line and 40 minutes from London, is the second in a family of modern day coaching inns recently renovated by the designer Ilse Crawford (other works include Babington House). The old timber building is situated in the centre of the historic market town, attracting locals, restaurant guests and night time travelers. The inn’s interior is made up of rural materials – from Ercol chairs made in High Wycombe to traditional plaster made from lime and horsehair. The ‘back room’ with its inglenook fire and view of the cobbled courtyard is perfect for private gatherings and feasting of up to 40, while the bar and restaurant area is the communal heartbeat of the inn. The kitchen serves seasonally inspired, locally sourced food with in-between times satisfied with home baked cheese scones and fruit cake with Cashel Blue while the main menus changes daily. ... more less
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- Also Known As:
- The Crown Hotel Amersham
- The Crown Amersham
- Crown Amersham
- The Crown Inn Amersham, Buckinghamshire