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“Sleep not included in price”
3 of 5 bubbles Review of The Crown Inn

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The Crown Inn
Ranked #1 of 2 Hotels in Amersham
Certificate of Excellence
Huddersfield, United Kingdom
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Sleep not included in price”
3 of 5 bubbles Reviewed 3 August 2014

Stayed here a couple of weeks ago........if you want a good nights sleep do make sure you are not allocated Room 21........the place is very old and creaky...quite charming until you require some sleep......around 3am we were woken by what sounded like someone trying to round up a herd of wilderbeast in the room above...which went on for around an hour....again at 6am we were disturbed same person trying to catch an escaping wilderbeast....I understand the hotel are not responsible for other guests behaviour,,,however when I explained our lack of sleep to the receptionist on check out she was not remotely interested....apparently if you want peace and quiet you have to book a room in the courtyard...shame they don't state this on the website at the time of booking...also requested alarm call didn't happen and breakfast order was also wrong....would not stay here again......

Room Tip: Ask to check allocated room ...as I think they will all be pretty noisy in the main building...espec...
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  • Stayed July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Karen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
I am sorry that you were disturbed so much by another guest. As you say it is not always in our control. Did you happen to call our night porter so he could speak to the other guest?

Clearly our receptionist should have reacted better. I will be raising this at our weekly operations meeting.
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725 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
  • Dutch first
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Marlow, United Kingdom
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 bubbles Reviewed 26 July 2014

We were with family from abroad and thought that The Crown Inn would be a safe bet for lunch. On arrival the staff were very firiendly and helpful and remained so throughout our meal. However, enquiries about the wine elicited an uncertain response. Two of us began with the cauliflower soup but it was tepid and we had to return it. The second delivery of the soup was little better, still not hot enough, but we ate it rather than complain again. Cauliflower soup is usually tasty and creamy but this was lacking in flavour and watery. For the main course one of us had battered fish with mashed potatoes (chosen instead of chips) and this was OK. another of us had a salad which was heaped (rather than tastefully arranged) on the plate and had an excessive amount of dressing. It would have been better to spare the dressing and let the customer add according to taste. Two of us had the vegetable risotto. This was very plain and tasted as though vegetables (which were fine) had simply been stirred into white rice. This was not a risotto with a tasty liquor and the consistency was therefore not right. We decided to forego the desserts and have coffee. We ended as we began. The capuccinos were OK but two espressos, like the soup, were not hot. The ambience of The Crown Inn is very pleasant. The decor in this 16th century inn is striipped back to original or restored woodwork and the dining style is attractively informal. The staff were pleasant. It is a pity that all this was let down by unimaginatively presented and mediocre food.

  • Stayed July 2014, travelled with family
    • Service
Helpful?
Thank Leveller_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
Thank you for taking the time to give us this feedback, disappointing as it is. We will be updating our menu shortly but clearly we need to keep a focus on consistency and temperature.
Please let me know if you are passing through Amersham again as I would welcome the chance to demonstrate this was an unusual experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 July 2014

Stayed in room 105 which was beyond my expectations as the room was fantastic. Also the staff where very welcoming and and friendly which made the stay very relaxing. The breakfast had a good selection between hot and cold food which was all up to a high standard. Would definetly reccommed staying there.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dannyv16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
Thank you for your review. Our Courtyard rooms are very special so i am glad you enjoyed them.
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Interlaken, Switzerland
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 17 July 2014

we went there for new years eve and also for do some sightseeing in London, although it is quiet a bit until you are in the city it is really worth it to visit Amersham. you can be quickly in the nature if you need a break of buisy London. The hotel was: traditional, friendly people, cosy rooms, delicious english breakfast, good bear! GO THERE!

  • Stayed December 2013, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Bieni W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
Thank you for your kind words - we have availability for New Year if you fancy coming back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 13 July 2014

I took my husband on a surprise birthday weekend away to The Crown and we've been left so disappointed. We arrived about 3pm, check in is 2pm, and were told the room wasn't ready yet. Not a problem, we went for a walk in the garden with our dog. The room was lovely and clean but we noticed there was no information sheet or anything. Simple things like how to work the air conditioner, when breakfast was on and how the shower works etc would be useful. Dinner was pleasant if a bit haphazard - the bottle of wine we ordered was warm and we had to request the cooler. Though the bartender spent 5 minutes looking for a corkscrew before realising we meant cooler. The cooler didn't have much ice so it was a good 30 minutes before it was at drinking temperature. Not great but not a disaster.
What was a disaster though was the drunken bunch of people in the courtyard until 3am. We put up with it until 1.30am when I called reception who said they were aware of it. When I asked if they were planning to do something about it the response I had was that they were busy with another room and that the group were dispersing now. At least a token visit to ask them to quieten down would have been appreciated! Turned out they kept the noise up for a further hour and a half and not a peep from anyone in charge. The room was stifling hot, we couldn't work out the air con and we got maybe 4 hours sleep.
The breakfast is just a buffet in the morning and it's extra for what would be considered standard in nearly every other 4 starred establishment I've ever stayed in.
On checking out I bought up the fact that we'd had such a horrible nights sleep because no one moved on the drunks and all I got was 'Yeah, sorry about that'. Apparently a large wedding party was in that night and she helpfully said that maybe they should start warning people when large parties are in because of the problems, so I'm guessing we can't have been the only unhappy customers.
It's not fair on other paying guests who've paid 5 star prices for a 2 star experience like this. Instead of a lovely birthday weekend away we've left early and exhausted and feeling completely ripped-off and dismissed. Not good enough at all.

Room Tip: Nowhere near the courtyard if you actually want to sleep. Get the staff to show you how to work the...
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  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trudi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
I am very sorry to read this. Clearly your stay was heavily impacted by the other guests. Would you be kind enough to contact me on peter.stlawrence@thecrownamersham.com
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Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 July 2014 via mobile

I had a wonderful experience at The Crown in Amersham when having lunch there with a few friends. The staff were all very welcoming and nothing seemed too much to ask our friendly waitress ! There is a lovely atmosphere in this beautiful inn and I will definately be returning ! The meal I had was delicious and I especially recommend the goats cheese salad !

Stayed July 2014
Helpful?
1 Thank Ashleigh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
Thank you for your kind review and for taking the time to give us the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 10 July 2014

Amersham is one of my absolute favourite places to visit, set right in the heart of The Chiltern Hills. It is quintessentially English and The Crown is a 500 year old coaching inn, in the heart of Old Amerham's High Street.

It is an eclectic mix of antique, given its heritage fused with contemporary furnishings as a modern twist, which works really well. It is a stunning hotel, with a beautiful cobbled courtyard. The food is very tasty with a wide-ranging menu and a wine list to match.

We had a wonderful time there and I can highly recommend it to anyone looking for an excellent spot to stay or eat.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Jeanie263
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
p_stlawrence, Owner at The Crown Inn, responded to this review, 4 August 2014
We much appreciate your kind review and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown Inn

Property: The Crown Inn
Address: 16 High St., Amersham HP7 0DH, England
Region: United Kingdom > England > Buckinghamshire > Amersham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Amersham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Crown Inn 4*
Number of rooms: 41
Official Description (provided by the hotel):
The Crown in Old Amersham, situated at the end of the Metropolitan Line and 40 minutes from London, is the second in a family of modern day coaching inns recently renovated by the designer Ilse Crawford (other works include Babington House). The old timber building is situated in the centre of the historic market town, attracting locals, restaurant guests and night time travelers. The inn’s interior is made up of rural materials – from Ercol chairs made in High Wycombe to traditional plaster made from lime and horsehair. The ‘back room’ with its inglenook fire and view of the cobbled courtyard is perfect for private gatherings and feasting of up to 40, while the bar and restaurant area is the communal heartbeat of the inn. The kitchen serves seasonally inspired, locally sourced food with in-between times satisfied with home baked cheese scones and fruit cake with Cashel Blue while the main menus changes daily. ... more   less 
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Also Known As:
The Crown Hotel Amersham
The Crown Amersham
Crown Amersham
The Crown Inn Amersham, Buckinghamshire

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