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Marten B
Gillingham, United Kingdom

Expensive for a night

Review of The Crown Inn
2.0 of 5 bubblesReviewed 3 Feb 2024via mobile
Lovely location in town.
Bit run down in reception areas and bar. Room ok comfy bed tiny bathroom, heating difficult to regulate either hot or not. Could hear everything in/from the next door room. Restaurant closed on Mondays
Decent breakfast and safe secure parking - though accessed via narrow lane - be aware big 4x4s
Overly expensive for a B&B
Date of stay: January 2024
Room Tip: if staying on a Monday you need to have dinner elsewhere which on a Monday is limited in town.
Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Daniella Ashfield, Other at The Crown Inn, responded to this review
Responded 4 Feb 2024
Hi Marten, thank you for taking the time to review. We're sorry to hear you were disappointed with your experience with us. We will look into your feedback & we hope to see you again in the not too distant future. Daniella & the Old Amersham Hotels Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    All reviews complimentary wine courtyard suite roll top bath sister hotel high street main building lovely hotel breakfast was delicious lovely room full english reception staff a lovely stay weekend break car park night's sleep comfy bed one night stay
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    29 - 34 of 1,409 reviews
    Reviewed 30 January 2024

    Our stay at The Crown, one of many old coaching inns in Amersham, exceeded our expectation, we had a lovely spacious room, very comfortable bed and the staff were amazing. Breakfast was lovely after a very comfortable nights sleep, we will be back for another stay.

    Date of stay: January 2024
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    Review collected in partnership with this hotel
    Thank 428edo
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Daniella Ashfield, Other at The Crown Inn, responded to this reviewResponded 31 January 2024

    Hello! Thank you for a great review! We hope to see you again soon! Daniella and the Old Amersham Hotels team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 30 January 2024

    Both the hotel and the bar/restaurant are lovely, but they are not the same business which feels odd. They are in the same building, but they feel really disconnected. And there is a clock that chimes the hours right by some of the bedroom windows!

    Date of stay: January 2024
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    Review collected in partnership with this hotel
    Thank NickyHudswell
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Daniella Ashfield, Other at The Crown Inn, responded to this reviewResponded 31 January 2024

    Hi Nicky! We have rented out our restaurant to the lovely Hawkyns for many years - it's a brilliant Indian restaurant chain owned by Atul Kocchar. We understand it's quite a unique set up but it is very popular! We'll take on board your comments about the "disconnected" feel as that is a big shame. Thank you for taking the time to review. Daniella and the Old Amersham Hotels team

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 January 2024

    The room cleanliness needs addressing. On my visit there were a number of someone else's hairs in the clean bed!! Which I had to ask for clean bedding so I could change. Due to the late hour, i had to change myself. The pillows and bed protectors were heavily stained.

    Date of stay: January 2024
    • Trip type: Travelled on business
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    Review collected in partnership with this hotel
    Thank micheleholloway
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Daniella Ashfield, Other at The Crown Inn, responded to this reviewResponded 31 January 2024

    Hi Michele, we are so sorry to hear this. I will pass it on to our Housekeeping and Front Office Manager as we agree this is unnacceptable. Thank you so much for taking the time to review. Daniella and the Old Amersham Hotels team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 January 2024 via mobile

    We had a room in the main building and it was pretty good - one of the biggest beds I’ve ever slept in, decent bathroom. Breakfast was perfectly fine. Location is brilliant.

    What wasn’t ok was the cleanliness then the attitude of the guy on reception when we tried to tell him. I wouldn’t post this on TripAdvisor without trying to resolve with the hotel first, but this particular reception guy was too busy chatting on the phone with his friend. He tried to wave us away on checking out. I told him I wanted to talk to him about the room cleanliness, he put the phone to his chest, looked at the pics I took and was barely interested, saying “I’ll let house-keeping know” then went back to chatting to his mate. Sad really because I’m sure there are staff at this hotel who care more. Anyway, you can see the pics here - dirty pillows with no pillow cases, filthy light fittings. These are simple things to get right but if the staff aren’t bothered then why bother staying here?!

    Date of stay: January 2024
    Trip type: Travelled with family
    Thank adrianl736
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Daniella Ashfield, Other at The Crown Inn, responded to this reviewResponded 31 January 2024

    Hello! Thank you so much for taking the time to review! We are so sorry to hear about your experience and the service you received when leaving the property. We would really appreciate hearing more about this - please email fom@oldamershamhotels.com. Thank you so much again. Daniella and the Old Amersham Hotels team

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 January 2024

    Perfect location in the centre of Amersham. The room was spacious and comfortable making working and relaxing very easy. The staff were very friendly and the breakfast was cooked to order and delicious.

    Date of stay: January 2024
    • Trip type: Travelled on business
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    Review collected in partnership with this hotel
    Thank jmiles554661
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Daniella Ashfield, Other at The Crown Inn, responded to this reviewResponded 25 January 2024

    Hello! Thank you so much for taking the time to review your stay! Hopefully, we'll see you again soon! Daniella and the Old Amersham Hotels team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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