We booked a two day Legoland trip from my daughters 7th Birthday. We picked the Bull because it looked really Olde Worlde in the picture and a bit more interesting than the usual airport hotels offered. We arrived about 8:30pm after a long day in Legoland. The staff were very welcoming and there was no hesitation about getting us into our room, bearing in my mind we had a young child with us and we had been up since 6am that day, When we got to the room. The room did not have a bed for my little girl. We checked that we had not made a mistake when booking but on our information it definitely said triple room. Now I completely understand that minor mistakes can be made and no one is perfect, plus what we paid for the whole 2 days was pretty reasonable. The reason I rate the Bull as excellent is because of how the mistake was dealt with. I called reception and they advised they would look into it and call me back. about 5 minutes later we had a call back and they advised someone would come along and direct us to a different room. Two minutes later a manager turned up and took us to what was described as a Club Room or Minor-Suite. An extremely large room with a big double sofa bed and Double Bed in the room with lovely furnishings. 2 managers made the Sofa bed up for my little girl as the housekeeping crew had gone home for the evening. Working in customer service myself I always notice these things above what generic things that hotels have to offer. Service is what makes them stand above the others. Yes the breakfast in the morning was very good and the service was good there too, but we will always remember how on my daughter's 7th birthday a hotel bent over backwards to right a simple mistake and smiled the whole time as well. Well done to the Staff of the Bull. One last thing. The Hotel itself is a really beautiful place to stay with a mix of old and new. The garden area is a real Haven. Thankyou for a memorable stay for the right reasons. :-)
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- Also Known As:
- The Bull Hotel Gerrards Cross, Buckinghamshire