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Ethorpe Hotel
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Reviews (321)
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All reviewstrain stationwembley stadiumlovely hotelhigh streetthe pubon arrivalenglish breakfastrestaurant stafffull englishnice roomheathrowreceptionistrefurbtoiletries
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Reviewed 3 April 2012

We arrived to a fairly warm welcome from the waiting staff but were given a table in the back/overflow room with tables that hadnt been cleaned. Our party of 3 , ordered the from the mother’s day menu and half the food was unavailable at 6pm ( keeping in mind this serves food till 9pm and people were booked in all evening)
The alternative Leek and Potato soup from the menu was like dishwater, completely tasteless, not fresh and was just simply vegetable stock and potatoes blended, no leeks or seasoning
40 mins wait for main courses and delivered cold, manager offered to micorwave it for us instead of fresh food replacement. Charged an exceptional amount of money for a roast, considering a local Michellin awarded pub ( within 2 miles) charges this amount in which everything is homemade, freshly cooked to order and of the highest quality and standard.
The roast we had here was dismal. Potatoes were not cooked/roasted in Goose Fat but deep fat fried , the Gravy was bisto, Broccoli was obviously boiled previously then re-heated in a microwave as had no colour left in it, the Meat was dry and re-heated , Crackling was soggy andthe Yorkshire puddings were bought in.
Overall, a far cry from the ‘fresh, ‘famous’ and ‘locally sourced’ produce they advertise both on their menus and website and not worth £13.99.

Visited March 2012

  • Stayed: March 2012, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Thank Sophie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodNightInns, Brand Manager at Ethorpe Hotel, responded to this reviewResponded 11 June 2012

Dear Sophie, thank you for your review. We are sorry to hear that you were not impressed with your meal and that the level of service was not up to the standards we expect. All feedback has been noted and will be followed up with the Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

we stayed at the ethorpe hotel 3 -5 march 2012.all staff were friendly and helpful. our room was spacious comfortable and very clean.
we enjoyed delicious breakfasts and an evening meal in the bar.we felt so relaxed that we wanted to stay longer-we will return.

  • Stayed: March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank SpennyBD23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodNightInns, Brand Manager at Ethorpe Hotel, responded to this reviewResponded 11 June 2012

Dear Spenny, thank you for your review. We are pleased to hear that you enjoyed your stay and found the bedroom to be clean and comfortable. Your comments have been duly noted and will be passed onto the Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

Just returned having stayed or one night, with wife and two grown up sons and a large group of friends. I was amazed to read all of the recent reviews as the difer s much from my experience of the hotel,staff and food. On arrival the very fiendly member of staf on reception did everything to help our party and aranged a room be made available early for us. The resturant staff on a busy weekend for them made tables available for us and the food and serivce was excellent. The rooms wer of a good standard and very clean. The hotel for us was in an excellent location five minutes walk from the station giving us access via train to Wembley. On returning late that evening once again the staff while vey busy cleaned and cleared tables for large numbers of returning guests and then served food of a excellent standard with a smile and humour. I cannot praise the staff enough and ths is a great hotel.

  • Stayed: February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank KennyMc59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodNightInns, Brand Manager at Ethorpe Hotel, responded to this reviewResponded 11 June 2012

Dear Kenny, thank you for your review. We are glad to hear that you had a pleasant stay and the team were warm and friendly. Your comments have been duly noted and will be passed onto the Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2012

Having grown up in Gerrards Cross I have been a big fan of the Ethorpe, spending many weekend lunchtimes there. However, in recent years the service has been appauling. In particular a trip last week (18/2/2012) was the last straw, having been shown to our table, we then had the table cleaned while we were seated! Cutlery tossed on the table, a distinct attitude oozing from the staff. We then waited for 25 mins for service, with patience worn thin I decided to ask kindly if anyone could take our order. We were advised to wait as they were atttending a large number of people, further 10 mins and we left with not even a hint of remorse from the staff just a ''Your leaving? Ok bye''.

Shame, real shame.

  • Stayed: February 2012, travelled with family
    • Service
2  Thank Amit P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GoodNightInns, Brand Manager at Ethorpe Hotel, responded to this reviewResponded 11 June 2012

Dear Amit, thank you for your review. Please accept our apologies for the disappointment caused in the restaurant. Your feedback regarding the team member service has been noted and will be followed up with the Management Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2012

My partner, son and I have visited the Ethorpe a number of times over the years, and up until about 2 years ago we thought the place was very good. How times change...

We normally go on a Saturday lunchtime, after doing some shopping in Gerrards Cross

The visit prior to the last visit, my partner was served meat lasagne instead of vegetable, after waiting 45 minutes. My main course - I can't remember what it was now - was burnt. I asked the waitress if she would eat it, and she said no, so I then asked why they thought I should eat it!

The last visit, I placed an order at the bar. Unusually I was not asked for payment. We went out to the garden and waited. And waited. And Waited. After an hour we asked one of the staff what was happening, she went inside never to be seen again. We waited another 15 minutes and then walked off in disgust

It's a real shame this place has become so terrible. It resembles a old, real, pub, and has atmosphere, but the service is so lacking it should be avoided - go to Luna Rossa in the High St instead it is much better and they make you feel welcome

  • Stayed: May 2011, travelled with family
    • Value
    • Service
1  Thank Mike_Iver_Bucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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