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Stoke Place
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Reviewed 7 January 2014

Six of us booked the New Year package at Stoke Place. It wasn't cheap at £199 pp, but seemed like a good deal as the package included cream tea to start, drinks & canapé reception, 5 course dinner with drinks, overnight stay and New Years Day brunch.
Our room (29) was recently updated and refurbished, so comfortable for a night or 2, but not enough storage for longer.
2 of our party were put into room 28, but had to be moved, as the room was freezing, heaters not working and very strong smell of paint. It took ages to get service, and we feel there were insufficient staff on duty in reception. They were eventually moved to room 1, which was fine.

The cream tea was ok as plenty of cream & jam, but only 2 (fresh cooked and warm) scones each and no sandwiches or cakes.
The drinks reception included live music which set the mood. And canapés kept coming. We ate at 9 pm, and cannot praise the meal highly enough. The food was excellent, well up to Michelin star standard. The accompanying drinks were good but not generous portions.
Service was patchy, and we only just made it to the music room for the midnight hour.
The live group were young & enthusiastic, but amazingly they did not play 'Auld Lang Syne'. Nor did they have a recorded version to play. So it was the first year ever, that we have seen in the New Year without singing 'Auld Lang Syne'. A black mark for that.
Next, we went to the bar for drinks and were joined by the hotel's owner, who was very hospitable and chatty and invited us to join his party fro a while.
Brunch was very good, with lots of choice, but staff were very confused and didn't initially understand the difference between breakfast and brunch. But as soon as brunch menus were forthcoming, it was plain sailing.
We recommend Stoke Place.

  • Stayed: January 2014, travelled with friends
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1  Thank BrendaMaidenhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Stoke Place, responded to this reviewResponded 17 January 2014

Dear Guest

Thank you for your review, I have passed your comments to the team who were delighted to hear you enjoyed your stay. You will be pleased to know we have actioned the points raised and we do hope to see you in the future. Thank you for choosing Stoke Place.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

We stayed at Stoke Place with a group of friends for two nights just after New Years.

We were housed in the garden rooms which appear to be a new addition to the hotel.

These rooms are modern and well equipped although very "cosy" and did smell damp. The heater had a mind of it's own so we ended up turning it off as the room got hot very quickly. The underfloor heating in the new bathroom was a nice touch although most of our group battled with lack of hot water in the shower.

Another couple in our group had a terrible nights sleep as their bed creaked and groaned with the slightest movement and had to move room the next day.

We ate breakfast and one lunch from the bar menu at the hotel. The food was very good although there was quite a wait for the bar food and 20 minutes wait for a drink with that - not the best service.

We ended up eating dinner at The Red Lion pub both nights which is a few minutes walk away and was the highlight of our stay.

The hotel could do with a spring clean - there were a lot of cob webs everywhere and insect filled lights fittings etc. The bar had a few sprigs of ivy growing INTO it from outside.

The weather was dire but what we managed to see of the grounds was lovely and the lake would be spectacular on a nice summers day.

Staff all seemed totally indifferent and not very warm or welcoming.

Still not sure if it's a (poor) four star or (decent) three star hotel.

Unfortunately wouldn't recommend and won't be returning.

  • Stayed: January 2014, travelled with friends
    • Value
    • Location
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3  Thank LondonRhino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, Manager at Stoke Place, responded to this reviewResponded 17 January 2014

Dear guest

Thank you for your review, We are continually making improvements to to our offering and value all feedback. I have noted the points raised and have passed them to the management team.
Once again thank you for your feedback.
Kind regards

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Reviewed 6 January 2014

We had a lovely stay at Stoke place. The room we stayed in was clean, spacious and had a lovely walk in shower (Executive Double Room). Afternoon tea was great, dinner was phenomenal, but breakfast was disappointing – my eggs Florentine were very average and my girlfriends eggs benedict were awful, they arrived luke warm and the parma ham was very fatty, which made it almost impossible to cut because of the fat strings.
Most of the staff were great but there were a couple unfriendly ones, especially at breakfast.
The hotel is lovely but is still a step or two away from being great. I would recommend it.

  • Stayed: January 2014, travelled as a couple
    • Value
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2  Thank Robbie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, General Manager at Stoke Place, responded to this reviewResponded 7 January 2014

Dear guest

Thank you for your review, I am glad to see you enjoyed your stay with us. I have noted the comments about breakfast and team and have passed them on to the restaurant and kitchen. Once again thank you for your comments and we would love to see you again in the future at Stoke place.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2014

We booked this lovely boutique Hotel & we were delighted with our stay. We were upgraded to a cottage room which is in the grounds of hotel, a minute walk to main hotel. It had a huge bed & a lovely roll top bath & wet room shower. All immaculately clean with crisp quality bedding & robes. The food was fabulous & well presented. The service was excellent ,staff courteous & helpful, especially Mohammed on reception who couldn't have been more helpful. A lovely pub the Red Iion is a 3min walk from hotel. Would definitely recommend this hotel & will be returning in the future.

Room Tip: We looked at executive room which was large a very nicely decorated. We also asked to see a suite & that was fabulous, it was the Queen Anne suite. The cottage room we had was excellent, with massive bed & roll top bath & wet room shower.
  • Stayed: January 2014, travelled as a couple
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2  Thank Cheryl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, General Manager at Stoke Place, responded to this reviewResponded 6 January 2014

Dear Guest

Thank you so much for the lovely review, I will pass on the comliments to the team especially Mohammed, who made you feel so welcome. We are constantly trying to improve our ways and am glad to see it is working.

Once again thank you for your review

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

My partner and I stayed at Stoke Place over Christmas, we got an excellent rate and the service was exceptional, right from booking to checking out. There was a lovely selection of food on the menu. We stayed in the standard room which was small but beautifully decorated.
The staff were very accomodating to our needs and very friendly.


Booking up asap for valentines weekend!

Room Tip: Ask for a room facing the back which over look the grounds.
  • Stayed: December 2013, travelled as a couple
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1  Thank Katherine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terry M, General Manager at Stoke Place, responded to this reviewResponded 6 January 2014

Dear Guest

Thank you for your review and for choosing Stoke Place to spend your Christmas we enjoyed having you. I will pass on the compliments to the chef and the hotel team. We look forward to welcoming you back in the future.

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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